Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database
How can I prevent error from appearing when sending emails from within BUSY?
If you are unable to send emails and getting error 6. then please follow the given steps
Step 1: Please check the internet connection
Step 2: Check receiver mail is entered correct
Step 3: Check spelling of the required field in the email configuration.
Step 4: Remove header and footer text then check to send test mail
Step 5: Check same thing in the onother company if still facing issue
Step 6: Then please run the rewrite book from the housekeeping after backup then check
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
What causes error when trying to send outgoing emails from BUSY?
If you are unable to send emails and getting error 6. then please follow the given steps
Step 1: Please check the internet connection
Step 2: Check receiver mail is entered correct
Step 3: Check spelling of the required field in the email configuration.
Step 4: Remove header and footer text then check to send test mail
Step 5: Check same thing in the onother company if still facing issue
Step 6: Then please run the rewrite book from the housekeeping after backup then check
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Why would error appear inconsistently when sending emails from BUSY?
If you are unable to send emails and getting error 6. then please follow the given steps
Step 1: Please check the internet connection
Step 2: Check receiver mail is entered correct
Step 3: Check spelling of the required field in the email configuration.
Step 4: Remove header and footer text then check to send test mail
Step 5: Check same thing in the onother company if still facing issue
Step 6: Then please run the rewrite book from the housekeeping after backup then check
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How to resolve the RTE 65800 automation error the object defined have been disconnected while opening BUSY.
To resolve the 65800 automation error the object defined have been disconnected while opening BUSY follow steps below:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.
I received a runtime error message "script out of range" when trying to open a company file. How can I resolve this error?
If subscript out of range error is showsn,it should be considered when this error is shown,if this error is showing file open company follow these steps
Step 1 Open BUSY and in main menu and take backup of that company
Step 2 Check data path in data directory and then from path copy that company and change its locations and then again set new location to view that company in list
Step 3 Now check if company is opening
Step 4 If still same issue,then in main menu,select reindex database and select company from list
Step 5 After reindex process,open company and check
Step 6 If still issue persists,you can concern for data check from team
How to solve RTE 1706 an unexpected error has been occurred while opening BUSY.
To solve the RTE 1706 an unexpected error has been occurred while opening BUSY follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone.
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.
How can I fix RTE messages when opening the ledger in BUSY?
Run time error- 3354 comes while opening the particular ledger, then pls follow the below steps :
Step 1: Check by opening the ledger in short range, Then you will get a particular date from which error is coming in ledger.
Step 2: Then go to the display menu
Step 3: Then Accounts Book
Step 4: Then Day Book
Step 5: Check the entries on the date from which error is coming in the ledger.
Step 6: You will get the some incorrect entries either with account name is on enter blank or amount mismatch. Correct that entry then error will get removed while opening the ledger.
Note : Do this process after data backup.
How to solve the RTE 339 Active x componant cannot create object while open BUSY.
To solve the query of RTE 339 Active x componant cannot create object follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone.
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.
I am getting an error saying "Possible scam detected" in BUSY. What does this mean and how do I resolve it?
The possible scam detected error in BUSY can occour due to the antivirus or firewall
security setting to solve the issue follow the steps
1 open your antivirus setting and allow BUSY application and its file and folder from
antivirus
2 search firewall in windows search option then open it
3 click on advance security setting
4 click on inbound rule and right click on it then click on new rule
5 select program and next click on browse and search BUSY app and select then click next
6 select allow connection and click next again click on next and fill a name and finish
7 follow the same steps for outbound rules also
RTE 3051, the microsoft database engine cannot open the data file it is already used by the another user at voucher saving.
To resolve the RTE 3051, the microsoft database engine cannot open the data file it is already used by the another, follow these steps:
1.For access data base.
Step 1: Take the latest data backup.
Step 2: Open the BUSY and click on set data directory.
Step 3: Now, access the data location and open the company folder in which error occured.
Step 4: Next, remove the lock.sys file and open the company.
2.For SQL data base.
Step 1: Take the BUSY data backup.
Step 2: Open the SQL server management studio then connect the same.
Step 3: Expand the database then right click on COMPINFO file and click on delete.
Step 4: After delete the compinfo file check by open the company.