Frequently Asked
Questions

Q: How do I setup and configure digital signatures in BUSY?

To configure digital signatures in BUSY, please follow below steps: Step 1: Connect a valid DSC dongle to your computer's USB port. Step 2: Run the setup of the DSC dongle installation wizard and click the "Install" button. Step 3: Open BUSY and go to the company for which you want to configure the digital signature. Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab. Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY Step 6: Mention Digital signature certificate and its password, click "Save". Step 7: Save the General Tab configuration also Now, you have successfully setup and configured digital signatures in BUSY.

Q: The invoices I sent have invalid signature error. How do I fix this?

To fix the issue of invalid signature error on the invoices you sent, you can try the following steps: 1. Make sure you have a valid and up-to-date digital signature certificate (DSC) installed. 2. Check if your DSC is properly attached and recognized in the BUSY. 3. Ensure that you have the latest version of Adobe Reader or any other PDF viewer installed on the recipient's device. 4. If the issue persists, try re-installing the DSC, adding the signature to the Trust Center in Adobe, and updating to the latest version of Adobe Reader. By following these steps, you should be able to resolve the issue of invalid signature error on your invoices.

Q: How can i set digital signature in BUSY?

You can set up digital signatures in BUSY by following step: Step1: Go to Administration menu and then click on configuration option Step2: Then click on Feature and option and then select general feature Step3: Now enable apply digital signatures in invoice/document as Y and then click on configuration option Step4: After that select BUSY in the option of select digital signature software vendor Step5: Then select certificate in the option of available digital signature certificate and then specify password and save the configuration Step6: After that when you export invoice in pdf then enable apply digital signatue only for PDF option as Y and then export it and check the attached DSC

Q: I want to configure a Digital signature in BUSY. What is the process ?

To enable the Digital Signature feature, Follow these steps : 1. Click on Administration. 2. Go to configuration. 3. Click on Feature and option. 4. On clicking the General tab, a General window appears. 5. specify ‘Y’ under Apply Digital Signatures in the Invoice/Document option. 6. click the Configuration button to configure the Digital signature. To implement Digital Signature in BUSY following steps need to be followed: Step 1: Connect your DSC dongle Step 2: Enable Digital Signature feature Step 3: Enter Voucher and Generate Digitally Signed Invoice Step 4: Generate Digitally Signed Reports Step 5: Allow the User to Digitally Sign the documents

Q: What should I do if the 'validate signature' button does not work in BUSY?

If the 'validate signature' button does not work in BUSY, you can try the following steps: 1. Make sure you have the latest version of BUSY software installed. 2. Check if the issue is related to the PDF file itself. Sometimes, PDF files can cause issues with the signature process. 3. Ensure that you are logged in from the admin account instead of a sub-user account. 4. If you are using Google Chrome to export the file as a PDF, try using Adobe Reader instead. 5. Double-click on the question mark icon to validate the signature manually. 6. If the issue persists, contact BUSY customer support for further assistance.

Q: Who can I contact if I have trouble setting up the digital signatures?

To get help with setting up digital signature in BUSY, you can contact us by any of the following methods: Method 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter. Method 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.

Q: How do I fix the error "DSC application not showing up" in BUSY?

To fix the error "DSC application not showing up" in BUSY, you can try the following steps: 1. Ensure that you have attached a valid DSC dongle to your computer's USB port. 2. Make sure that you have installed the DSC dongle setup correctly. 3. Restart your computer and open BUSY again. 4. Go to the company for which you want to configure the digital signature. 5. Check if the DSC application is now showing up. If not, try reinstalling the DSC dongle setup. If the issue persists, it is recommended to contact BUSY support for further assistance.

Q: Do I need a dongle for digital signature in BUSY and how can I configure it?

Yes, you need a dongle for digital signature in BUSY. Further, to configure the digital signature in BUSY, follow these steps: Step 1: Insert the digital signature dongle then install the setup of it. Step 2: Login the BUSY company then click on administration section Step 3: Choose the configuration tab then select features/option Step 4: Click on general tab then specify Y to enable apply digital signatures in invoice/document. Step 5: Now, Select BUSY in digital signature software vendor then specify the available digital signature certificate(S) and password. Step 6: click on save tab then save the general tab configuration.

Q: What are the steps for configuring a digital signature with BUSY?

To configure a digital signature with BUSY for digitally signing invoices/documents exported in PDF format, follow these steps: 1. Connect the Digital Signature Dongle to the computer's USB port. 2. In BUSY Software, go to Administration, then Configuration, and navigate to the General Tab. 3. Enable the Digital Signature feature. 4. In the Configuration, select the Digital Signature Vendor name as BUSY 5. Choose the Signature Certificate. 6. Specify the Digital Signature password. 7. Save the configuration. 8. Ensure that Adobe PDF Reader is installed on your computer. 9. While exporting the invoice, enable the Digital Signature option. 10. Now, the Digital Signature will be printed.

Q: I am having trouble getting the digital signature to show up on my exported bills. What should I do?

If you are having trouble getting the digital signature to show up on your exported bills in BUSY, you may need to ensure that you have followed the correct steps for setting up the digital signature feature. Make sure you have attached a valid DSC dongle to your computer's USB port and have installed the necessary software. Check that you have enabled the option to apply the digital signature and have selected the appropriate format for invoice printing. If the issue persists, it is recommended to reach out to BUSY support for further assistance.

Find Solutions to Common Issues Related to features - digital signature

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I setup and configure digital signatures in BUSY?

To configure digital signatures in BUSY, please follow below steps:
Step 1: Connect a valid DSC dongle to your computer's USB port.
Step 2: Run the setup of the DSC dongle installation wizard and click the "Install" button.
Step 3: Open BUSY and go to the company for which you want to configure the digital signature.
Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab.
Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY 
Step 6: Mention Digital signature certificate and its password, click "Save".
Step 7: Save the General Tab configuration also
Now, you have successfully setup and configured digital signatures in BUSY.

The invoices I sent have invalid signature error. How do I fix this?

To fix the issue of invalid signature error on the invoices you sent, you can try the following steps:
1. Make sure you have a valid and up-to-date digital signature certificate (DSC) installed.
2. Check if your DSC is properly attached and recognized in the BUSY.
3. Ensure that you have the latest version of Adobe Reader or any other PDF viewer installed on the recipient's device.
4. If the issue persists, try re-installing the DSC, adding the signature to the Trust Center in Adobe, and updating to the latest version of Adobe Reader.
By following these steps, you should be able to resolve the issue of invalid signature error on your invoices.

How can i set digital signature in BUSY?

You can set up digital signatures in BUSY by following step:
Step1: Go to Administration menu and then click on configuration option
Step2: Then click on Feature and option and then select general feature
Step3: Now enable apply digital signatures in invoice/document as Y and then click on configuration option
Step4: After that select BUSY in the option of select digital signature software vendor 
Step5: Then select certificate in the option of available digital signature certificate and then specify password and save the configuration
Step6: After that when you export invoice in pdf then enable apply digital signatue only for PDF option as Y and then export it and check the attached DSC

I want to configure a Digital signature in BUSY. What is the process ?

To enable the Digital Signature feature, Follow these steps : 
1. Click on Administration. 
2. Go to configuration. 
3. Click on Feature and option. 
4. On clicking the General tab, a General window appears. 
5. specify ‘Y’ under Apply Digital Signatures in the Invoice/Document option. 
6. click the Configuration button to configure the Digital signature. 
To implement Digital Signature in BUSY following steps need to be followed: 
Step 1: Connect your DSC dongle 
Step 2: Enable Digital Signature feature 
Step 3: Enter Voucher and Generate Digitally Signed Invoice 
Step 4: Generate Digitally Signed Reports 
Step 5: Allow the User to Digitally Sign the documents

What should I do if the 'validate signature' button does not work in BUSY?

If the 'validate signature' button does not work in BUSY, you can try the following steps:
1. Make sure you have the latest version of BUSY software installed.
2. Check if the issue is related to the PDF file itself. Sometimes, PDF files can cause issues with the signature process.
3. Ensure that you are logged in from the admin account instead of a sub-user account.
4. If you are using Google Chrome to export the file as a PDF, try using Adobe Reader instead.
5. Double-click on the question mark icon to validate the signature manually.
6. If the issue persists, contact BUSY customer support for further assistance.

Who can I contact if I have trouble setting up the digital signatures?

To get help with setting up digital signature in BUSY, you can contact us by any of the following methods:
Method 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter.
Method 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.

How do I fix the error "DSC application not showing up" in BUSY?

To fix the error "DSC application not showing up" in BUSY, you can try the following steps: 1. Ensure that you have attached a valid DSC dongle to your computer's USB port. 2. Make sure that you have installed the DSC dongle setup correctly. 3. Restart your computer and open BUSY again. 4. Go to the company for which you want to configure the digital signature. 5. Check if the DSC application is now showing up. If not, try reinstalling the DSC dongle setup. If the issue persists, it is recommended to contact BUSY support for further assistance.

Do I need a dongle for digital signature in BUSY and how can I configure it?

Yes, you need a dongle for digital signature in BUSY. Further, to configure the digital signature in BUSY, follow these steps:
Step 1: Insert the digital signature dongle then  install the setup of it.
Step 2: Login the BUSY company then click on administration section
Step 3: Choose the configuration tab then select features/option
Step 4: Click on general tab then specify Y to enable apply digital signatures in invoice/document.
Step 5: Now, Select BUSY in digital signature software vendor then specify the available digital signature certificate(S) and password.
Step 6: click on save tab then save the general tab configuration.

What are the steps for configuring a digital signature with BUSY?

To configure a digital signature with BUSY for digitally signing invoices/documents exported in PDF format, follow these steps:
1. Connect the Digital Signature Dongle to the computer's USB port.
2. In BUSY Software, go to Administration, then Configuration, and navigate to the General Tab.
3. Enable the Digital Signature feature.
4. In the Configuration, select the Digital Signature Vendor name as BUSY
5. Choose the Signature Certificate.
6. Specify the Digital Signature password.
7. Save the configuration.
8. Ensure that Adobe PDF Reader is installed on your computer.
9. While exporting the invoice, enable the Digital Signature option.
10. Now, the Digital Signature will be printed.

I am having trouble getting the digital signature to show up on my exported bills. What should I do?

If you are having trouble getting the digital signature to show up on your exported bills in BUSY, you may need to ensure that you have followed the correct steps for setting up the digital signature feature. Make sure you have attached a valid DSC dongle to your computer's USB port and have installed the necessary software. Check that you have enabled the option to apply the digital signature and have selected the appropriate format for invoice printing. If the issue persists, it is recommended to reach out to BUSY support for further assistance.

Frequently AskedQuestions