Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
What are the steps to set up digital signatures on my invoices?
Steps for set up digital signatures for signing documents in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I print user signature on invoice copies?
We can print User Signature Digitally or in image format of jpeg and png.
User Digital Signature : Pls Follow the Below Steps.
Step 1: Digital Signature Tool should be properly installed on your system.
Click on
Step 2:- Administration
Step 3:- Configuration
Step 4:- Features & Options
Step 5:- General
Step 6:- Enable DSC option
Step 7:- Digital Signature Configuration
Step 8:- Select Vendor Name & certificate user id & Password
Step 9:- When Export invoice enable the option Apply Digital Signature
User Signature Image : We can use image either in design or standard format of BUSY.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: General
Step 5: Enable the Option Maintain Signature with User
Step 6: Specify the Signature path and Save it.
Step 7: Invoice Document printing
Step 8: Standard then enable the user signature option.
Step 9: For Design Format, Add te User Signature Field
How can I use digital signature in the software?
To set up digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Insert the DSC (Digital Signature Certificate) dongle into your system.
Step 2: Open BUSY and then open your company.
Step 3: Go to the Administration tab and click on the Configuration.
Step 4: Select Features and Options and click on the General tab.
Step 5: Enable the option Apply Digital Signatures in Invoice and Document and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password or PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices and documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I configure my digital signature with BUSY?
Steps for configure digital signature for signing documents in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I configure Digital Signature for PDF settings in BUSY?
Steps for configure digital signature for PDF in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I attach digital signatures to bills in BUSY Accounting Software?
To set up digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Insert the DSC (Digital Signature Certificate) dongle into your system.
Step 2: Open BUSY and then open your company.
Step 3: Go to the Administration tab and click on the Configuration.
Step 4: Select Features / Options and click on the General tab.
Step 5: Enable the option Apply Digital Signatures in Invoice/Document and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
Why is the green tick mark for digital signature validation not appearing even after signing in BUSY?
If green tick not shown for digital signature, please follow below step for troubleshooting:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY.
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem."
How can I resolve invalid signature error while printing digital signature in BUSY ?
To resolve "invalid signature" errors on BUSY, you can try the following steps:
1. Make sure your digital signature license is valid and not expired. If it has expired, you may need to renew it.
2. Check your connectivity with the dongle. Ensure that the dongle is properly inserted and recognized by BUSY.
3. Update your Adobe Reader or other PDF reader to the latest version.
4. Add the digital signature to the Trust Center in Adobe Reader or other PDF reader. This process may vary, so refer to the software's documentation for specific instructions.
5. If the issue persists, try reinstalling the digital signature license in BUSY.
If none of these steps resolve the issue, it is recommended to contact BUSY support for further assistance.
Is DSP installed on my system? How can I check?
If you want to confirm whether DSP (Digital Signal Processor) software is installed on your Windows system, you can follow these simple steps:
Method 1: Search
Step 1: Search from Start Menu: Click on the Windows Start menu (bottom-left corner).
In the search bar, type the name of the DSP software or any related terms. Check the search results for the presence of DSP-related applications or files.
Method 2: Check Desktop Shortcut
Step 2: Check Desktop Shortcut: Look for any desktop shortcuts related to the DSP software.
If you find a shortcut, it indicates that the software is installed. Double-click on the shortcut to open and confirm the installation.
Step 3: Open the Programs and Features window by pressing Win + R, typing appwiz.cpl, and pressing Enter. Look for the DSP software in the list of installed programs.
Are digital signatures legally valid in BUSY?
Digital signatures is Valid in BUSY. If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
