Frequently Asked
Questions
Find Solutions to Common Issues Related to installation - product statutory
How to identify and troubleshoot issues after a BUSY upgrade?
If facing any issue after upgrade your BUSY, you can try below troubleshooting steps:
Step 1: If you see RTE (run time error)-430 while opening BUSY, it means that you have installed the update setup in the wrong drive where BUSY is not installed. You need to install the update setup in the correct drive where BUSY is installed.
Step 2: If you see any other RTE (run time error) while opening the company, it means that your database is corrupted or damaged. You need to repair your database by using the Reindex Database option from the Company menu. Before doing this, you need to back up your data.
Step 3: If you see any data mismatch issue, it means that your data is inconsistent or incorrect. You need to compare your data with a backup before the update and find out the cause of the issue. Restore that data and compare them by checking the reports and vouchers for any discrepancies.
Can you guide me on how to update BUSY?
To update to the latest version of BUSY, you can follow these steps:
Step 1: Open BUSY and click on Check BUSY Updates under the Company & Help menu.
Step 2: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 3: Close any instances of BUSY that are running on your computer.
Step 4: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 5: Follow the instructions on the screen and choose the location where you want to install the software.
Step 6: Wait for the installation process to complete and click on the finish button.
Step 7: You can now launch it and start using BUSY on your computer.
Note: Take latest backup of your all data before upgrading.
Upgrade to the latest version of BUSY.
To update the latest version of BUSY, you can follow these steps:
Step 1: Take latest backup of your all data.
Step 2: Go to BUSY and click on "Check BUSY Updates" under the Company & Help Menu.
Step 3: Select the location where you want to save setups and click on "Download Updates" two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
The accounting software is showing an old release version even after I updated it. Why is the version not updating?
To upgrade to the latest version of BUSY, you can follow these steps:
Step 1: Take latest backup of your all data.
Step 2: Go to BUSYand click on Check BUSY Updates under the Company or Help menu.
Step 3: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
Procedure to download the latest updates or patches for BUSY?
To update to the latest version of BUSY, you can follow these steps:
Step 1: Take latest backup of your all data.
Step 2: Go to BUSY and click on "Check BUSY Updates" under the Company Menu.
Step 3: Select the location where you want to save setups and click on "Download Updates" two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
My license version is outdated, how to upgrade BUSY software?
To upgrade to the latest version of BUSY, you can follow these steps:
Step 1: Take latest backup of your all data.
Step 2: Go to BUSY and click on Check BUSY Updates under the Company Menu.
Step 3: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software. Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
How frequently are new versions released for BUSY and what improvements do they have? Should I update as soon as a new version is out?
To upgrade to the latest version of BUSY, you can follow these steps: Step 1: Take latest backup of your all data.
Step 2: Go to BUSYand click on Check BUSY Updates under the Company or Help menu.
Step 3: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
I need to update to the latest version of BUSY. Will updating cause any issues with my existing GST data or reports?
To upgrade to the latest version of BUSY, you can follow these steps:
Step 1: Take latest backup of your all data.
Step 2: Go to BUSYand click on Check BUSY Updates under the Company or Help menu.
Step 3: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button. Step 8: You can now launch it and start using BUSY on your computer.
My software is showing some errors or bugs. How do I update to the latest version to fix these issues?
To upgrade to the latest version of BUSY, you can follow these steps: Step 1: Take latest backup of your all data.
Step 2: Go to BUSYand click on Check BUSY Updates under the Company or Help menu.
Step 3: Select the location where you want to save setups and click on Download Updates two setups will be download.
Step 4: Close any instances of BUSY that are running on your computer.
Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
Step 7: Wait for the installation process to complete and click on the finish button.
Step 8: You can now launch it and start using BUSY on your computer.
Does BUSY have different support tiers or do all customers get the same level of support?How can I update to the latest version of BUSY?
BUSY is committed to providing consistent support to all our customers, ensuring everyone receives the same level of assistance. If you have any questions or concerns , you can contact on our customer support helpline at 8282828282 or by emailing us at support@busy.in.
Steps to Update BUSY release is mentioned below:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it
Step 3: Now specify the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.
