Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
What is the housekeeping function in BUSY and when should I use it?
House-keeping menu helps to maintain data in an efficient manner. It allow to keep the data updated and provides facility to repair data
Step 1: Reindex database - Sometimes the data can get corrupted due to various reasons such as virus attack, hard disk crash and so on. In such...
How do I upload documents like invoices and bills on BUSY?
To upload or save an invoice in BUSY, you can utilize the Google Drive and Local Drive saving utility. To enable this feature, follow the steps below:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Navigate to Inventory.
Step 4: Enable the checkbox for 'Maintain Images/Notes...
I am not able to generate certain reports in BUSY How do I troubleshoot report generation issues
If you are unable to generate certain reports in BUSY, you can troubleshoot the issue by following these steps:
1. Check if you have the necessary permissions to generate the reports. Ensure that your user account has the required access rights.
2. Verify if the report parameters are correctly set. Make sure you have selected the appropriate filters, date range, and other criteria for the report.
3. Check if there are any errors or warnings displayed during the report generation process. If there are any error messages, try to understand the cause and resolve it accordingly.
4. Ensure that you are using the latest version of BUSY software. If not, update to the latest version as it may contain bug fixes or improvements related to report generation.
5. Restart the BUSY software and try generating the reports again. Sometimes, a simple restart can resolve temporary issues.
6. If the problem persists, reach out to BUSY's customer support or consult their documentation for further assistance. They will be able to provide specific troubleshooting steps based on your software version and configuration.
By following these steps, you should be able to troubleshoot and resolve report generation issues in BUSY.
The voucher I made is not showing. How can I view it?
To view a voucher that is not showing, you can try the following steps:
1. Check the voucher list filters: Make sure that the filters are set correctly to display the voucher you created. You can adjust the filters based on the voucher number, date, or any other relevant criteria.
2. Verify user rights: Ensure that you have the necessary user rights to view the voucher. If not, contact the system administrator to grant you the appropriate permissions.
3. Check voucher series: Confirm that the voucher series is set up correctly. If the series is incorrect, it may prevent the voucher from being displayed. Adjust the voucher series if needed.
4. Refresh the voucher list: Sometimes, the voucher list may not update automatically. Try refreshing the list to see if the voucher appears. You can do this by clicking on the refresh or reload button.
If the voucher still does not appear after following these steps, it is recommended to reach out to the support team or the system administrator for further assistance.
Can you explain the purpose of each module/report in BUSY (BG, BB, etc.) and how they are related?
In BUSY, the BUSY module refers to BUSY's General Ledger. It is used to record and track all financial transactions of a business, including sales, purchases, expenses, and payments.
Step 1: The B2B module in BUSY is specifically designed for business-to-business transactions. It is used to record and manage invoices and bills for sales made to customers who have GST numbers.
Step 2: These modules are related as the transactions recorded in the B2B module are also reflected in the BG module. The B2B module helps in maintaining accurate records of B2B sales, while the BG module provides a comprehensive overview of the financial transactions of the business.
Step 3 : Other modules and reports in BUSY serve different purposes. For example, the GST Register report helps in generating GST reports required for tax compliance. The Material Issued Party module is used to track inventory sent out for job work. Each module and report in BUSY serves a specific function to help businesses manage their finances effectively.
What are the key features and differences between BUSY editions?
BUSY has three editions which are: Basic, Standard and Enterprise. Let us compare the key features of each feature.
Basic Edition: The Basic edition is suitable for small businesses and includes features like GST Invoices, Manage Accounting,Inventory Management, Mobile App, Audit Trail, etc.
Standard Edition: This edition includes all the features of basic along with these features also: 1. Sale Quotation / Order / Challan, 2. Purchase Quotation / Order / Challan, 3. Automatic E-way Bill / E- Invoice Generation, 4. POS Billing for Retail Customers, 5. Bill of Material & Production, 6. Serial No.-wise / Parameter-wise / Batch-wise Stock tracking, etc.
Enterprise Edition: This edition includes all the features of Basic & Standard along with these features also: 1. Voucher / Master Approval, 2. Indent Management, 3. Enquiry / Support Management, 4. Multi Branches, 5. Head Office & Branch Office Synronization, etc.
To compare more features between these edtitions of BUSY, you can go to Select BUSY Model under the Company menu in the software.
What is my license type/model standard or enterprise?
BUSY has three editions which are: Basic, Standard and Enterprise. Let us compare the key features of each feature.
Basic Edition: The Basic edition is suitable for small businesses and includes features like GST Invoices, Manage Accounting,Inventory Management, Mobile App, Audit Trail, etc.
Standard Edition: This edition includes all the features of basic along with these features also: 1. Sale Quotation / Order / Challan, 2. Purchase Quotation / Order / Challan, 3. Automatic E-way Bill / E- Invoice Generation, 4. POS Billing for Retail Customers, 5. Bill of Material & Production, 6. Serial No.-wise / Parameter-wise / Batch-wise Stock tracking, etc.
Enterprise Edition: This edition includes all the features of Basic & Standard along with these features also: 1. Voucher / Master Approval, 2. Indent Management, 3. Enquiry / Support Management, 4. Multi Branches, 5. Head Office & Branch Office Synronization, etc.
To compare more features between these edtitions of BUSY, you can go to Select BUSY Model under the Company menu in the software.
How can I recover or reset my forgotten email account password?
To recover or reset a forgotten email account password, you can usually follow these steps:
1. Go to the login page of your email provider.
2. Look for the "Forgot Password" or "Reset Password" option.
3. Click on it and follow the instructions provided.
4. You may be asked to enter your email address or username.
5. After verifying your identity, you will usually receive a password reset link or a temporary password via email or SMS.
6. Click on the link or enter the temporary password to access the password reset page.
7. Set a new password for your email account.
8. Make sure to choose a strong and unique password.
9. Save the new password in a secure place or use a password manager to remember it.
Note: The exact steps may vary depending on your email provider. It's always recommended to check the support documentation or contact the customer support of your email provider for specific instructions.
I want to link my BUSY to generate e-invoice. How can we configure that?
Please follow the below steps:
Step 1: First of all you have to create a GSP (GST Suvidha Provider) ID, you have to go to e-bill portal and then click on the registration option under the home menu.
Step 2: Press Enter on GSP and then verify the OTP and then select Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Pvt Ltd as GSP vendor type and enter 3 characters as suffix and then enter password and create both gsp id one by one with same process.
Step 3: Go to Administration Menu
Step 4: Click on Configuration option
Step 5: Press enter on features/option
Step 6: Press enter on GST/VAT Tab then enable E-way bill / E-invoice & configure it (entered all required details e.g. station, pincode etc)
Step 7: And you will get GSP configuration tab on same window
Step 8: Enter GSP API in user name & password accordingly Gst suvidha provider and validate both ids & save the configuration.
What are the differences between standard and enterprise versions of BUSY?
The Enterprise version of BUSY is an advanced version that has some extra features compared to the Standard version. Here are some of the key features of both versions:
Standard Edition: This edition includes all the features of basic along with these features also: 1. Sale Quotation / Order / Challan, 2. Purchase Quotation / Order / Challan, 3. Automatic E-way Bill / E- Invoice Generation, 4. POS Billing for Retail Customers, 5. Bill of Material & Production, 6. Serial No.-wise / Parameter-wise / Batch-wise Stock tracking, etc.
Enterprise Edition: This edition includes all the features of Basic & Standard along with these features also: 1. Voucher / Master Approval, 2. Indent Management, 3. Enquiry / Support Management, 4. Multi Branches, 5. Head Office & Branch Office Synronization, etc.
To compare more features between these edtitions of BUSY, you can go to Select BUSY Model under the Company menu in the software.
