Frequently Asked
Questions

Q: Why is the BUSY taking long time to generate reports? How can I troubleshoot this?

BUSY may take a long time to generate reports due to various reasons such as large data size, complex calculations, or system performance issues. To troubleshoot this, you can try optimizing your system's performance by closing unnecessary applications, freeing up disk space, and ensuring you have enough RAM.

Q: I cant find the serial number for the software Where can I locate it

To find the BUSY Serial No., look at the title bar of the BUSY software screen. You will see S.No. followed by a number, this is your BUSY Serial No. If you are using a dongle license, you can also find the serial no. on the dongle itself.

Q: Why does the data directory mentioned in BUSY removed automatically after close BUSY?

If the mentioned data directory removed automatically after close BUSY, follow these steps: Step 1: Open the BUSY then click on company menu Step 2: Click on set data directory then mention the actually data directory. Step 3: Untick on above information is valid for current session only and save it.

Q: How do I know My BUSY serial number ?

To know your BUSY serial number open BUSY and check on the top of BUSY screen where you will get a SNO option its its BUSY serial number . If serial number not showing and showing demo copy then contact BUSY support helpline number or mail.

Q: How should i export the reports from the BUSY?

To export the reports from the BUSY then follow the below steps. Step 1: Click on Display Step 2: Then open the required report Step 3: Then on the top of the report you will the export option Step 4: Then click on export option and export it in the required format.

Q: Why is the company folder not being copied?

If the company folder is not copied, you can check possible reasons: 1. The company is already open on the server or client system. You need to close the company from all systems before copying the company folder. 2. Sometimes, the company folder may be stuck in the hard drive.

Q: Where is BUSY serial number located

To find the BUSY Serial No., look at the title bar of the BUSY software screen. You will see S.No. followed by a number. This is your BUSY Serial No. If you are using a dongle license, you can also find the serial no. on the dongle itself.

Q: What should I do if the PDF application is not visible in the system?

If the PDF application is not visible in the system, you should check if it is installed and properly configured. You may need to uninstall and reinstall the application or update it. If the issue persists, you may need to contact a hardware person for further assistance.

Q: What are the different tax categories available in BUSY for GST?

The different tax categories available in BUSY for GST are 1. Exempt 2. GST 12% 3. GST 18% 4. GST 28% 5. GST 5% 6. Nil Rated 7. Services 18% 8. Services 5% 9. Zero Rated These are the default tax categories available in BUSY; if we require any additional categories, we can create them manually.

Q: How can I change the model type in BUSY Accounting Software?

To change the model type in BUSY Accounting Software, you need to follow these steps: Step 1: Open BUSY Accounting Software and click on Company tab. Step 2: Click on Select BUSY Model. Step 3: Select edition and user type and then save the changes. Step 4: Restart BUSY Accounting Software

Find Solutions to Common Issues Related to miscellaneous - suitable disposition

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is the BUSY taking long time to generate reports? How can I troubleshoot this?

BUSY may take a long time to generate reports due to various reasons such as large data size, complex calculations, or system performance issues. To troubleshoot this, you can try optimizing your system's performance by closing unnecessary applications, freeing up disk space, and ensuring you have enough RAM.

I cant find the serial number for the software Where can I locate it

To find the BUSY Serial No., look at the title bar of the BUSY software screen. You will see S.No. followed by a number, this is your BUSY Serial No. If you are using a dongle license, you can also find the serial no. on the dongle itself.

Why does the data directory mentioned in BUSY removed automatically after close BUSY?

If the mentioned data directory removed automatically after close BUSY, follow these steps:
Step 1: Open the BUSY then click on company menu
Step 2: Click on set data directory then mention the actually data directory.
Step 3: Untick on above information is valid for current session only and save it.

How do I know My BUSY serial number ?

To know your BUSY serial number open BUSY and check on the top of BUSY screen 
 where you will get a SNO option its its BUSY serial number . If serial number not showing 
 and showing demo copy then contact BUSY support helpline number or mail.

How should i export the reports from the BUSY?

To export the reports from the BUSY then follow the below steps.
Step 1: Click on Display
Step 2: Then open the required report
Step 3: Then on the top of the report you will the export option
Step 4: Then click on export option and export it in the required format.

Why is the company folder not being copied?

If the company folder is not copied, you can check possible reasons:
1. The company is already open on the server or client system. You need to close the company from all systems before copying the company folder.
2. Sometimes, the company folder may be stuck in the hard drive.

Where is BUSY serial number located

To find the BUSY Serial No., look at the title bar of the BUSY software screen. You will see S.No. followed by a number. This is your BUSY Serial No. If you are using a dongle license, you can also find the serial no. on the dongle itself.

What should I do if the PDF application is not visible in the system?

If the PDF application is not visible in the system, you should check if it is installed and properly configured. You may need to uninstall and reinstall the application or update it. If the issue persists, you may need to contact a hardware person for further assistance.

What are the different tax categories available in BUSY for GST?

The different tax categories available in BUSY for GST are 
1. Exempt
2. GST 12%
3. GST 18%
4. GST 28%
5. GST 5%
6. Nil Rated
7. Services 18%
8. Services 5%
9. Zero Rated
These are the default tax categories available in BUSY; if we require any additional categories, we can create them manually.

How can I change the model type in BUSY Accounting Software?

To change the model type in BUSY Accounting Software, you need to follow these steps:
Step 1: Open BUSY Accounting Software and click on Company tab.
Step 2: Click on Select BUSY Model.
Step 3: Select edition and user type and then save the changes.
Step 4: Restart BUSY Accounting Software

Frequently AskedQuestions