Frequently Asked
Questions

Q: How do I switch between multiple companies set up in the accounting software?

To switch between multiple companies in BUSY: Step 1 : OPen BUSY instance as much as need to open multiple company Step 2 :Login seperate company with each BUSY instance and switch with alt tab

Q: How can I check if the dongle server is running?

To check if the dongle server is running in your system, you can go to the task manager and look for the process named DongleServer. If it is showing, then the dongle server is running.

Q: How can i check where BUSY is installed?

To check where BUSY is installed, you need to right click on the BUSY icon then click on properties option. You will see the start in option which shows the folder where BUSY is installed.

Q: I am getting an error that says "does not support Adobe." What does this mean and how can I fix it?

getting an error that says does not support Adobe for rectify that error you need to installed updated Adobe reader or you can set microsoft edge or google chrome to view PDF files .

Q: How do I check which data directory my current BUSY data is running on?

To check the data directory from where your BUSY data is running follow below step: Step 1: Open BUSY and go to the "Set Data Directory" option, here you will see the current data directory.

Q: How can I run update master balances in the previous year?

To run update master balance in previous year, go to previous year then Housekeeping menu and click on Update Master Balances and run the process. Note: Take backup of your data before running this process.

Q: How do I enable API access on GST portal?

Please follow the below steps to enable api access from portal: Step 1: Open gst portal Step 2: Click on view profile Step 3: Then select manage API access enable for 30 days and confirm.

Q: What could be the reason for the data/entries not getting updated even after changing the financial year?

The reason for the data/entries not getting updated even after changing the financial year in BUSY could be that the entries were not properly passed or updated using the 'New and Change' option.

Q: What other options in BUSY Accounting Software can be closed or disabled based on my business needs?

Kindly elaborate about the concern so that we can help you, as many features can be closed or disabled and you can enable it as per requirement. Please share the concern on support@busy.in

Q: How can I ensure that manual changes made to bills in BUSY are saved?

To ensure that manual changes made to bills in BUSY are saved, you can click on the Save button after making the changes. This will save the updated bill with the manual modifications.

Find Solutions to Common Issues Related to miscellaneous - suitable disposition

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

How do I switch between multiple companies set up in the accounting software?

To switch between multiple companies in BUSY:
 Step 1 : OPen BUSY instance as much as need to open multiple company
 Step 2 :Login seperate company with each BUSY instance and switch with alt tab

How can I check if the dongle server is running?

To check if the dongle server is running in your system, you can go to the task manager and look for the process named DongleServer. If it is showing, then the dongle server is running.

How can i check where BUSY is installed?

To check where BUSY is installed, you need to right click on the BUSY icon then click on properties option. You will see the start in option which shows the folder where BUSY is installed.

I am getting an error that says "does not support Adobe." What does this mean and how can I fix it?

getting an error that says does not support Adobe for rectify that error you need to installed updated Adobe reader or you can set microsoft edge or google chrome to view PDF files .

How do I check which data directory my current BUSY data is running on?

To check the data directory from where your BUSY data is running follow below step:
Step 1: Open BUSY and go to the "Set Data Directory" option, here you will see the current data directory.

How can I run update master balances in the previous year?

To run update master balance in previous year, go to previous year then Housekeeping menu and click on Update Master Balances and run the process.
Note: Take backup of your data before running this process.

How do I enable API access on GST portal?

Please follow the below steps to enable api access from portal:
Step 1: Open gst portal 
Step 2: Click on view profile 
Step 3: Then select manage API access enable for 30 days and confirm.

What could be the reason for the data/entries not getting updated even after changing the financial year?

The reason for the data/entries not getting updated even after changing the financial year in BUSY could be that the entries were not properly passed or updated using the 'New and Change' option.

What other options in BUSY Accounting Software can be closed or disabled based on my business needs?

Kindly elaborate about the concern so that we can help you, as many features can be closed or disabled and you can enable it as per requirement. Please share the concern on support@busy.in

How can I ensure that manual changes made to bills in BUSY are saved?

To ensure that manual changes made to bills in BUSY are saved, you can click on the Save button after making the changes. This will save the updated bill with the manual modifications.

Frequently AskedQuestions