Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
I am unable to send or receive emails. How can I fix this issue?
If you are unable to send any email from BUSY then follow the steps to fix this issue.
Step 1. Go to Administration Menu
Step 2. Then click on Configuration
Step 3. Now click on Email configuration
Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account.
Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the
password field in BUSY.
Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
Step 8. Ensure you have an active and stable internet connection.
Step 9. Exclude BUSY21.exe files from antivirus.
Step 10. Exclude BUSYwin folder from antivirus.
How do I configure the firewall or antivirus to allow BUSY on my system?
To give rights to BUSY from firewall , follow the below steps:
Step 1: Go to control panel of system then firewall and select advance setting
Step 2: Select inbound rule and check by scrolling if BUSY is blocked then go to properties by right click and allow the connection
Step 3: Follw the same above step for outbound rule also and allow the connection
To configure the antivirus to allow BUSY on your system, you will need to exclude the BUSY software from the antivirus settings. This can usually be done by navigating to the settings of your antivirus software and adding an exception or exclusion for the BUSY software. By doing this, you will allow BUSY to access the necessary resources and prevent the antivirus from blocking its functionality.
How can I resolve the issue of getting logged out repeatedly from the BUSY?
To resolve the issue of getting logged out repeatedly from the BUSY, you can try the following steps:
Step 1. Check your internet connection: Ensure that you have a stable and reliable internet connection.
Step 2. Clear browser cache: Clear the cache and cookies of your web browser to remove any temporary data that may be causing the issue.
Step 3. Update your web browser: Make sure you are using the latest version of your web browser, as outdated versions can sometimes cause login issues.
Step 4. Disable browser extensions: Temporarily disable any browser extensions or add-ons that could be interfering with the software's login process.
Step 5. Reset your password: If the issue persists, try resetting your password by following the password reset instructions provided by BUSY.
My email account password isn't working. How can I reset or recover my password?
If your gmail account password is not working or showing incorrect in BUSY email configuration then please follow the steps to resove this.
Step 1.Open Google Chrome and log in to your Gmail account.
Step 2. Click on your Gmail account logo or profile picture in the top right corner.
Step 3. Select Manage Google Account from the dropdown menu.
Step 4. In the search bar within your Google Account settings, type App password.
Step 5. Define the app name as BUSY or any other name you prefer.
Step 6. Google will generate an app password. Copy this password from your screen.
Step 7. Now, open your BUSY email configuration settings and paste the app password into the password section.
How can I increase the call volume or get clearer audio during a customer service call in BUSY?
To increase the call volume or get clearer audio during a customer service call in BUSY, you can try the following steps:
1. Ensure that your device's volume is turned up to the maximum level.
2. Use a headset or earphones with a built-in microphone for better audio quality.
3. Make sure that you are in a quiet environment with minimal background noise.
4. Check your internet connection and ensure that it is stable and strong.
5. Close any unnecessary applications or programs that may be using up bandwidth.
6. If possible, connect to a wired internet connection instead of relying on Wi-Fi.
7. Restart your device and try reconnecting the call.
8. If the issue persists, contact BUSY's customer support for further assistance.
What are the different versions or models of BUSY and what features comes with each one?
BUSY offers different models with varying features. The available Models are Basic, Standard, and Enterprise.
The Basic version includes features like Financial Accounting, Multi location Inventory Management, GST Reports,TDS/TCS User Configurable invoice and document Printing.
The Standard version includes all the features of the Basic version, along with additional features like Sale purchase Quotation,Orders,Job Work,Paratemeter wise option,Eway bill generation,E-Invoice Generation Scheme Management, Mrp Wise stock advanced report etc
The Enterprise version includes all the features of the Standard version, along with advanced features like multi-company consolidation branch wise data,Payroll,voucher Approval,User Activity Log etc.
Each version offers different levels of functionality to cater to the specific needs of businesses.
What are some best practices I should follow when using BUSY for my business accounting?
The best practice to follow when using BUSY in your business operation
1: Configure BUSY Agent Backup for Google Drive auto-backup purposes.
2: Also take manual backups regularly if required.
3: Use the "user activity log" and "audit trail" features for better traceability.
4: Configure user-level permissions to secure sensitive information.
5: Use the event notification utility to get instant notifications about your business.
6: Use the cloud mobile app to access your business data anytime and anywhere.
7: Keep updating the BUSY software.
8: Keep BLS active for uninterrupted GSP and other important taxation functionalities.
9: Install the antivirus software to manage your important business data and secure your PC from ransomware.
I am experiencing frequent crashes while using BUSY. How can I prevent this from happening?
To prevent frequent crashes in BUSY, you can try the following steps:
Step 1. Make sure your computer meets the minimum system requirements for the software.
Step 2. Update BUSY to the latest version available.
Step 3. Check for any available updates or patches for the software and install them.
Step 4. Close any unnecessary programs or applications running in the background while using BUSY.
Step 5. Ensure that your computer has enough free disk space for the software to run smoothly.
Step 6. Run a virus scan on your computer to check for any malware or viruses that may be causing the crashes.
Step 7. If the crashes persist, try reinstalling BUSY.
. How do I add or remove certain pricing elements like list price, MRP, sale price etc. in BUSY?
To add or remove certain elements like sale price, purchase price, MRP, etc. in BUSY, you can follow these steps:
Step 1: Master
Step 2: Item, then modify
Step 3: Choose the item name from the list.
Step 4: Modify the price
Step 5: Save
Another important bulk update utility you have in BUSY is to add or modify the pricing. Here are the steps:
Step 1: Administration
Step 2: Bulk Update
Step 3: Multiple Item Creation and Modification
Step 4: Modify the existing master
Step 5: Select Fields
Step 6: Add the fields like "ITEM_MRP", "ITEM_PUR_PRICE," and ITEM_SALE_PRICE."
Step 7: Save
Step 8: Load Masters
Step 9: Show-list, select all, then OK.
Step 10: Insert the pricing elements on a single screen.
Step 11: Save and Update
Why is the main dashboard blank after logging in to BUSY?
If your main dashboard is blank after logging into BUSY then follow the steps to update it.
Note:- Image should be in JPEG Format.
Step 1. Go to Administration menu and click on configuration option.
Step 2. Now click on Features and options then click on Display settings button.
Step 3. Now Enable the option Maintain company background image by selecting Y
Step 4. Now sepcify the company background image path and Enable the option Fit to
Screen by selecting Y then click on the save button to save the configuratoin.
Step 5. Close your company and reopen the company then Main Dashboard will now
display the selected image.
