Frequently Asked
Questions

Q: How do I check the status of servers in BUSY?

In BUSY no need to check status of servers. But if you have a multiuser license, you should make sure that the network connectivity between the server system and the client system is good. Alternatively, If you face any issue connecting to the server while using BUSY Online, you can reach out to us on our support helpline.

Q: What could be the reason and solution for the ledger balance not updating even after passing journal entries?

The reason for the ledger balance not updating could be an incorrect opening balance or manual journal entries causing confusion. The solution would be to identify the root cause, take a backup, and modify the opening balances if necessary. It may also be helpful to create a new company for the financial year to resolve the issue.

Q: How can I correct the opening balances of some parties showing in credit instead of debit?

To correct the opening balances of parties showing in credit instead of debit, you will need to make the necessary adjustments in your accounting system. Identify the parties with incorrect opening balances and reverse the entries by debiting their accounts and crediting the appropriate accounts. This will correct the balances and ensure they are reflected as debits.

Q: My BUSY is not closing how can i force close to it?

You can force close BUSY by using the Task Manager To open task manager follow these steps: Step 1: Right click on taskbar or search task manager in start menu Step 2: Click on task manager Step 3: Then select BUSY program named as the complete business accounting software Step 4: Afterwards click on end task button to end this program.

Q: What is the difference between the iOS and Android applications of BUSY and which one should I use for my business?

The iOS and Android applications of BUSY have similar features and functionality. The main difference is the operating system they run on. If you have an iPhone or iPad, you should use the iOS application. If you have an Android device, you should use the Android application. Choose the one that is compatible with your device.

Q: What should I do to refresh/update the data in BUSY?

To refresh/update the data in BUSY , you can follow these steps: Step 1. Open BUSY. Step 2. Go to the Housekeeping menu. Step 3. Select the Update Master Balances option. Step 4. Follow the prompts to refresh/update the data. Step 5. Once the update is complete, your data will be refreshed and up to date.

Q: What all Compliance related features does BUSY provide?

BUSY compliance-related features are designed to simplify and streamline GST-related processes for businesses. A few of the important features are given below. 1. Automatic E-Way and E-Invoice generation 2. Direct GSTR-1 Upload 3. GSTR 2A,2B,3B Download and Reconciliation 4. Monthly ITC Tagging 5. Check Party return filing status 6. Electronic cash/credit ledger 7. Date-wise HSN and Tax calculation and many more.

Q: How can I update master balances in BUSY

To run update master balance in BUSY, you can follow these steps: Before run this process make sure to take latest backup of your data. Step 1: Open your company and go to the House-keeping menu. Step 2: Click on “Update Master Balances” and press OK to start the process. Please wait patiently until the process is completed.

Q: Why is the station field not visible when adding a PIN code for invoice generation in BUSY, and how can I enable it?

Station field will be visible in Account master. For checking the same please follow the below steps:- Step 1: Click on administartion Step 2: Go to master Step 3: Click on modify Step 4: Setect master you want to mention station Step 5: Mention Station at the bottom field avaliable and press save button

Q: How can I generate a printout of an invoice in the BUSY software?

To generate a printout of an invoice in BUSY, you need to follow these steps : Step 1: Go to transactions menu select voucher type and click on modify mode Step 2: Then enter details of voucher for which you need to print voucher or invoice Step 3: Click on the print option and print it.

Find Solutions to Common Issues Related to miscellaneous - suitable disposition

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I check the status of servers in BUSY?

In BUSY no need to check status of servers. But if you have a multiuser license, you should make sure that the network connectivity between the server system and the client system is good. 
Alternatively, If you face any issue connecting to the server while using BUSY Online, you can reach out to us on our support helpline.

What could be the reason and solution for the ledger balance not updating even after passing journal entries?

The reason for the ledger balance not updating could be an incorrect opening balance or manual journal entries causing confusion. The solution would be to identify the root cause, take a backup, and modify the opening balances if necessary. It may also be helpful to create a new company for the financial year to resolve the issue.

How can I correct the opening balances of some parties showing in credit instead of debit?

To correct the opening balances of parties showing in credit instead of debit, you will need to make the necessary adjustments in your accounting system. Identify the parties with incorrect opening balances and reverse the entries by debiting their accounts and crediting the appropriate accounts. This will correct the balances and ensure they are reflected as debits.

My BUSY is not closing how can i force close to it?

You can force close BUSY by using the Task Manager
To open task manager follow these steps:
Step 1: Right click on taskbar or search task manager in start menu
Step 2: Click on task manager
Step 3: Then select BUSY program named as the complete business accounting software 
Step 4: Afterwards click on end task button to end this program.

What is the difference between the iOS and Android applications of BUSY and which one should I use for my business?

The iOS and Android applications of BUSY have similar features and functionality. The main difference is the operating system they run on. If you have an iPhone or iPad, you should use the iOS application. If you have an Android device, you should use the Android application. Choose the one that is compatible with your device.

What should I do to refresh/update the data in BUSY?

To refresh/update the data in BUSY , you can follow these steps:
 Step 1. Open BUSY.
 Step 2. Go to the Housekeeping menu.
 Step 3. Select the Update Master Balances option.
 Step 4. Follow the prompts to refresh/update the data.
 Step 5. Once the update is complete, your data will be refreshed and up to date.

What all Compliance related features does BUSY provide?

BUSY compliance-related features are designed to simplify and streamline GST-related processes for businesses. A few of the important features are given below.
1. Automatic E-Way and E-Invoice generation
2. Direct GSTR-1 Upload
3. GSTR 2A,2B,3B Download and Reconciliation 
4. Monthly ITC Tagging 
5. Check Party return filing status
6. Electronic cash/credit ledger
7. Date-wise HSN and Tax calculation and many more.

How can I update master balances in BUSY

To run update master balance in BUSY, you can follow these steps:
Before run this process make sure to take latest backup of your data.
Step 1: Open your company and go to the House-keeping menu.
Step 2: Click on “Update Master Balances” and press OK to start the process. Please wait patiently until the process is completed.

Why is the station field not visible when adding a PIN code for invoice generation in BUSY, and how can I enable it?

Station field will be visible in Account master. For checking the same please follow the below steps:-
 Step 1: Click on administartion
 Step 2: Go to master
 Step 3: Click on modify
 Step 4: Setect master you want to mention station
 Step 5: Mention Station at the bottom field avaliable and press save button

How can I generate a printout of an invoice in the BUSY software?

To generate a printout of an invoice in BUSY, you need to follow these steps :
Step 1: Go to transactions menu select voucher type and click on modify mode
Step 2: Then enter details of voucher for which you need to print voucher or invoice 
Step 3: Click on the print option and print it.

Frequently AskedQuestions