Frequently Asked
Questions

Q: How can I resolve dongle server connection issues after upgrading to Windows in BUSYAgent?

If the Dongle server not connected in BUSY Agent after upgrade the window, then you can try these troubleshooting steps: Step 1: Make sure the SQL server information mentioned in BUSY Agent is correct. Step 2: Check the SQL server information in BUSY application and make sure the BUSY software is running with that information. Step 3: Check the SQL services it should be in running. Step 4: Check the antivirus and firewall setting and make sure it is not blocking the sql services. If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Why is my backup data in Google Drive not showing completely? It only shows data up to a certain date.

There are some possible reasons why you cannot see your backup on Google Drive after a certain date. These include: 1. BUSY Agent is not running in the background. You need to make sure that BUSY Agent is active and working properly. 2. Gmail id authentication is removed from BUSY Agent. You need to authorize BUSY Agent to access your Google Drive account. 3. Internet connection is not available. You need to have a stable and reliable internet connection to backup your data on Google Drive. 4. No space available on Google Drive. You need to have enough free space on your Google Drive account to store your backup files.

Q: While taking backup through agent shows forbidden error how to fix it?

While taking backup through agent shows forbidden error to fix this follow these steps 1.In your google drive while taking backup from BUSY agent one folder will be auto generated to store backup files, so sometimes that folder not generated by automatically so that time forbidden error shows in BUSY agent because BUSY agent cant find path in google drive for taking backup. 2. to fix this you need to go in BUSYwin folder and open it where BUSY installed. 3. then open BUSY agent folder 4. delate all files from BUSY agent folder 5. then give full permission to everyone from BUSYwin folders properties. 6. then check to taking backup from BUSY agent.

Q: The local drive backup for Google Drive data seems to get disconnected in BUSY. How to troubleshoot this?

To troubleshoot the issue of the local drive backup for Google Drive data getting disconnected in BUSY, you can try the following steps: 1. Check your internet connection to ensure it is stable and not causing the disconnection. 2. Verify that the local drive where the backup is stored has enough free space. 3. Make sure that the backup configuration settings in BUSY are correctly set up for the local drive and Google Drive. 4. Restart the BUSY Agent software and check if the backup process resumes without any disconnection. 5. If the issue persists, contact the customer support team of BUSY for further assistance in troubleshooting the disconnection problem.

Q: How do I create a separate account to store the data?

To stored the Data you need to create the Data Backup . Please follow the below steps to take a backup : Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file. Step 2: Install the setup in the same drive where BUSY is installed. Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab. Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timing. Step 5: Schedule your backup as per your requirements and save the configuration.

Q: Resolving Google Drive backup errors related to exceeding limits in BUSY?

If any exceed limit error ocrrurs in BUSY Agent while taking backup on Google drive. Step 1: Make sure you have a stable and fast internet connection. Step 2: Check the available space on your Google Drive and clear some space if needed. Step 3: Update BUSY Agent to the latest version from the official website. Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists. If you still face the error, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Improving BUSY Agent performance to prevent system slowdown?

To improved the BUSY Agent performance on your system, you need to follow these steps: Step 1: Make sure system meets the minimum requirements to run BUSY Agent. Step 2: Ensure that your system has enough free space to run BUSY Agent smoothly. Step 3: Check your system’s CPU / HDD usage and make sure it is not at 100%. Step 4: Replace your HDD with an SSD, which offers faster data transfer speed. Step 5: If you are taking backup on Google Drive, verify that your internet connection is stable and fast. Step 6: Update BUSY Agent to the latest version if there is any available on regular basis.

Q: Resolve discrepancies in BUSY beginning balances.

Sometimes, the opening balance in an account may not match the closing balance of the previous financial year. In such cases, you can try the following troubleshooting steps: Step 1: Run update master balance in last year and change the financial year with New & Changed Masters. Step 2: Open that master in last year and resave that account master and then change the financial year with New & Changed Masters. Take backup before making any changes. If same issue persists then you can also reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. Alternatively, you can email us your query at support@busy.in.

Q: What is a BUSY Agent and how do I check if it is running?

BUSY Agent is a software that runs in the background and run the backend utilities such as BUSY automatic backup, incremental sync, dongle server etc as per the scheduled time. If you want To check if it is running or not please follow these steps: Step 1: Open the Task Manager and look for the BUSY Agent Step 2: If BUSYagent is showing it means it is running in the background Step 3: Check if BUSYagent is running in startup or not Note: make sure you have added BUSYagent in startup by clicking on add to startup buttton that is availble below of the BUSYagent configuration otherwise it will not work

Q: Unable to end BUSY Agent task in Task Manager. Solutions?

If you are unable to end the BUSY Agent task in Task Manager, you can try the following solutions: 1. Restart the system and try closing the BUSY Agent task again. 2. Right-click on the taskbar and open Task Manager. Look for the BUSY Agent task and try ending it from there. 3. If the BUSY Agent task is not visible in Task Manager, but you know it is running in the background, you can try closing it from the system tray or notification area. 4. If none of the above solutions work, you may need to seek assistance from an IT professional to troubleshoot the issue further.

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Dealer Complaint/Issues

How can I resolve dongle server connection issues after upgrading to Windows in BUSYAgent?

If the Dongle server not connected in BUSY Agent after upgrade the window, then you can try these troubleshooting steps:
 Step 1: Make sure the SQL server information mentioned in BUSY Agent is correct.
 Step 2: Check the SQL server information in BUSY application and make sure the BUSY software is running with that information.
 Step 3: Check the SQL services it should be in running.
 Step 4: Check the antivirus and firewall setting and make sure it is not blocking the sql services.
 If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why is my backup data in Google Drive not showing completely? It only shows data up to a certain date.

There are some possible reasons why you cannot see your backup on Google Drive after a certain date. These include:
 1. BUSY Agent is not running in the background. You need to make sure that BUSY Agent is active and working properly. 
 2. Gmail id authentication is removed from BUSY Agent. You need to authorize BUSY Agent to access your Google Drive account.
 3. Internet connection is not available. You need to have a stable and reliable internet connection to backup your data on Google Drive.
 4. No space available on Google Drive. You need to have enough free space on your Google Drive account to store your backup files.

While taking backup through agent shows forbidden error how to fix it?

While taking backup through agent shows forbidden error to fix this follow these steps
1.In your google drive while taking backup from BUSY agent one folder will be auto generated to store backup files, so sometimes that folder not generated by automatically so that time forbidden error shows in BUSY agent because BUSY agent cant find path in google drive for taking backup.
2. to fix this you need to go in BUSYwin folder and open it where BUSY installed. 
3. then open BUSY agent folder 
4. delate all files from BUSY agent folder 
5. then give full permission to everyone from BUSYwin folders properties.
6. then check to taking backup from BUSY agent.

The local drive backup for Google Drive data seems to get disconnected in BUSY. How to troubleshoot this?

To troubleshoot the issue of the local drive backup for Google Drive data getting disconnected in BUSY, you can try the following steps:
 1. Check your internet connection to ensure it is stable and not causing the disconnection.
 2. Verify that the local drive where the backup is stored has enough free space.
 3. Make sure that the backup configuration settings in BUSY are correctly set up for the local drive and Google Drive.
 4. Restart the BUSY Agent software and check if the backup process resumes without any disconnection.
 5. If the issue persists, contact the customer support team of BUSY for further assistance in troubleshooting the disconnection problem.

How do I create a separate account to store the data?

To stored the Data you need to create the Data Backup . Please follow the below steps to take a backup : 
Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
Step 2: Install the setup in the same drive where BUSY is installed.
Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab.
Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timing.
Step 5: Schedule your backup as per your requirements and save the configuration.

Resolving Google Drive backup errors related to exceeding limits in BUSY?

If any exceed limit error ocrrurs in BUSY Agent while taking backup on Google drive.
 Step 1: Make sure you have a stable and fast internet connection.
 Step 2: Check the available space on your Google Drive and clear some space if needed.
 Step 3: Update BUSY Agent to the latest version from the official website.
 Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
 If you still face the error, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Improving BUSY Agent performance to prevent system slowdown?

To improved the BUSY Agent performance on your system, you need to follow these steps:
 Step 1: Make sure system meets the minimum requirements to run BUSY Agent.
 Step 2: Ensure that your system has enough free space to run BUSY Agent smoothly.
 Step 3: Check your system’s CPU / HDD usage and make sure it is not at 100%.
 Step 4: Replace your HDD with an SSD, which offers faster data transfer speed.
 Step 5: If you are taking backup on Google Drive, verify that your internet connection is stable and fast.
 Step 6: Update BUSY Agent to the latest version if there is any available on regular basis.

Resolve discrepancies in BUSY beginning balances.

Sometimes, the opening balance in an account may not match the closing balance of the previous financial year. In such cases, you can try the following troubleshooting steps:
 Step 1: Run update master balance in last year and change the financial year with New & Changed Masters.
 Step 2: Open that master in last year and resave that account master and then change the financial year with New & Changed Masters.
 Take backup before making any changes.
 If same issue persists then you can also reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. Alternatively, you can email us your query at support@busy.in.

What is a BUSY Agent and how do I check if it is running?

BUSY Agent is a software that runs in the background and run the backend utilities such as BUSY automatic backup, incremental sync, dongle server etc as per the scheduled time.
If you want  To check if it is running or not please follow these steps:
Step 1: Open the Task Manager and look for the BUSY Agent 
Step 2: If BUSYagent is showing it means it is running in the background
Step 3: Check if BUSYagent is running in startup or not 
Note: make sure you have added BUSYagent in startup by clicking on add to startup buttton that is availble below of the BUSYagent configuration otherwise it will not work

Unable to end BUSY Agent task in Task Manager. Solutions?

If you are unable to end the BUSY Agent task in Task Manager, you can try the following solutions:
 1. Restart the system and try closing the BUSY Agent task again.
 2. Right-click on the taskbar and open Task Manager. Look for the BUSY Agent task and try ending it from there.
 3. If the BUSY Agent task is not visible in Task Manager, but you know it is running in the background, you can try closing it from the system tray or notification area.
 4. If none of the above solutions work, you may need to seek assistance from an IT professional to troubleshoot the issue further.

Frequently AskedQuestions