Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - busy agent
Why are there errors in using BUSY Agent, and how can I troubleshoot them?
BUSY Agent shows error due to Compatibility issue, Space issue, Rights & Permission issue, etc. To troublehoot them can follow these steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Resolve issues with local and cloud backups in BUSY Agent.
If facing issue in with BUSY Agent to take backup on local and google drive, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I want to migrate or take backup of BUSY before shifting it to cloud. What is the process?
If you want to take the backup before migrating the data on cloud then you can use BUSYAgent Utility which allows to take backup on Local system and on Google Drive as per the spefied intervals
Step 1 : Download and Install the BUSYAgent through our site www.busy.in go to resource and downloads
Step 2 : Open BUSYAgent and go to General Configuration
Step 3 : Specify data location as per access or SQL
Step 4 : Go to Backup Configuration for Local and specify the folder path of your local drive and specify the interval for backup schedule
Step 5 : Now go to Backup Configuration for google drive and specify your gmail ID
Step 6 : Configure the interval for backup schedule
Step 7 : Save the settings and check the backup through Backup now Tab.
Further, for taking manual backup then you can refer to the steps below:
1. Go to Company menu
2. Click on Backup Data
3. Select Company and specify Username and Password
4. Specify the folder location where you require to take the backup
5. Select all the F.Y. and Press OK.
How to resolve issues with BUSY Agent application?
If you are facing issue with BUSY Agent and unable to take backup, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The backup is not happening at the scheduled time. What could be the reason?
If you are unable to take backup automatically through BUSY Agent, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How to configure BUSYagent setting in BUSY?
If you want to configure BUSYagent setting in BUSY please follow these steps:
Step 1: Open your BUSY then click on download BUSYagent option to download it
Step 2: You can also download it from our official website busy.in
Step 3: After downloading its setup install the BUSYagent
Step 4: After installing BUSYagent open it
Step 5: Then click on general configuration
Step 6: Select database type as Ms access or SQL as required
Step 7: In case of access database specify data directory
Step 8: In case of SQL database specify the server name alongwith username and password
Step 9: After that save it
Step 10: IF you want to configure auto backup on local drive or google drive you can config it by clicking on its specific options
Step 11: You can also use BUSYagent as dongle server in case of sql data base with multiple counts
Step 12: If you are using BUSY mobile app of BUSY
Step 13: Click on cloud sync configuration
Step 14: Then select enable automatic incremental sync as Y
Step 15: Then specify the intervals minutes and save it
Resolve issues with BUSY Agent backup disconnections.
If BUSY Agent disconnected and unable to take backup, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Backups for BUSY have suddenly stopped working. How can I troubleshoot and fix the backup issues?
If automatic backup suddenly stop through BUSY Agent, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Customizing data backup in BUSY and managing backup size.
You can use BUSY Agent application to schedule automatic backups of your BUSY data to Google Drive and local drive.
To set it up, you need to follow these steps:
Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
Step 2: Install the setup in the same drive where BUSY Software is installed.
Step 3: After the installation is complete, Open it and configure your data directory from where your data is running under the General Configuration tab.
Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timming.
Step 5: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it.
Step 6: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive.
Now, your data will be backed up on Local Drive & Google Drive at the scheduled time.
How to troubleshoot errors when using BUSY Agent features?
To troublehoot the errors when using BUSY Agent, you can follow these steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
