Frequently Asked
Questions

Q: Why does the email sending fail even after I have enabled it in BUSY?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Is there any specific setting that needs to be enabled to be able to send emails through BUSY Accounting software?

Yes, to be able to send emails through BUSY Accounting software, you should follow below steps: Step 1: Go in administration. Step 2: Select the option of configuration. Step 3: Under it click on email configuration. Step 4: Then select email sending options, as default it send directly or can change as per given options. Step 5: Click on report send as given options. Step 6: Then mention the smtp server name e.g- smtp.gmail.com , smtp.mail.yahoo.com, smtp.rediffmailpro.com Step 7: Then mention user name as your email and passwrod would be create through given steps: . Open specify mail and click on manage account. . Select the option of security and enable 2 step verfication. . Then create app password. Step 8: Mention created password on field. Step 9: Save and check test accounting setting.

Q: Adding customer email IDs and phone numbers in BUSY for direct emails or WhatsApp messages and the required configuration?

If you want to add customer email IDs and phone numbers in BUSY for direct email or whatsapp messages and required configuration then please follow the given steps Step 1: For add customer email id and phone number go to the administration Step 2: Then master and account then add or modify then here you can add the email and phone number Step 3: For email and sms please follow the given steps. Step 4: First you have to configure Email and SMS configuration. Step 5: For configuration go to the administration Step 6: Then configuration Step 7: Then sms configuration for whatsapp and email configuration for email. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: I have configured email in BUSY but the emails are not being received. What could be the issue?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Why am I getting error messages or experiencing issues while configuring and sending emails from BUSY?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: How can I fix formatting issues in emails sent from BUSY?

To fix the formatting issue in BUSY then follow the steps Step 1. Open the Administration menu and select the Configuration option. Step 2. Next, click on Email Configuration, and then choose the Sending Report as PDF Attachment setting. Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 5. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 7. Ensure you have an active and stable internet connection. Step 8. Exclude BUSY21.exe files from antivirus. Step 9. Exclude BUSYwin folder from antivirus.

Q: How do I resolve email configuration issues in BUSY?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files and BUSYwin folder from antivirus.

Q: Resolving issues where direct mail is not working in BUSY and troubleshooting the configuration problem?

To resolve issues where direct mail is not working in BUSY and troubleshoot the configuration problem, you can try the following steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correctly configured. Make sure the SMTP server, port number, username, and password are entered correctly. 3. Check if there are any firewall or antivirus settings blocking the software from sending emails. Temporarily disable them and try sending a test email. 4. Ensure that the email address you are trying to send from is valid and active. 5. Double-check the recipient's email address to ensure it is entered correctly. 6. If the issue persists, contact BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on your configuration and software version.

Q: Troubleshooting steps for email sending issues in BUSY ERP even after configuring settings?

If you are unable to send email even after configuration in BUSY Please follow the given steps for troubleshooting Step 1 Go on administration menu Step 2 Click on configuration then email configuration Step 3 Select here email sending option as per your email Step 4 Fill the details in server configuration carefully Step 5 Mention SMTP Server of email id if you are using email other than outlook Step 6 Mention port number as per email Step 7 Click on Test Account Setting and check email sending or not For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Q: I am getting an error message while trying to send emails after configuring my email account. What should I do?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

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Why does the email sending fail even after I have enabled it in BUSY?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Is there any specific setting that needs to be enabled to be able to send emails through BUSY Accounting software?

Yes, to be able to send emails through BUSY Accounting software, you should follow below steps:
Step 1: Go in administration.
Step 2: Select the option of configuration.
Step 3: Under it click on email configuration.
Step 4: Then select email sending options, as default it send directly or can change as per given options.
Step 5: Click on report send as given options.
Step 6: Then mention the smtp server name e.g- smtp.gmail.com , smtp.mail.yahoo.com, smtp.rediffmailpro.com
Step 7: Then mention user name as your email and passwrod would be create through given steps:
      . Open specify mail and click on manage account.
      . Select the option of security and enable 2 step verfication.
      . Then create app password.
Step 8: Mention created password on field.
Step 9: Save and check test accounting setting.

Adding customer email IDs and phone numbers in BUSY for direct emails or WhatsApp messages and the required configuration?

If you want to add customer email IDs and phone numbers in BUSY for direct
 email or whatsapp messages and required configuration then please follow the given steps
 Step 1: For add customer email id and phone number go to the administration 
 Step 2: Then master and account then add or modify then here you can add the 
 email and phone number
 Step 3: For email and sms please follow the given steps.
 Step 4: First you have to configure Email and SMS configuration.
 Step 5: For configuration go to the administration
 Step 6: Then configuration
 Step 7: Then sms configuration for whatsapp and email configuration for email.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I have configured email in BUSY but the emails are not being received. What could be the issue?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Why am I getting error messages or experiencing issues while configuring and sending emails from BUSY?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

How can I fix formatting issues in emails sent from BUSY?

To fix the formatting issue in BUSY then follow the steps
 Step 1. Open the Administration menu and select the Configuration option.
 Step 2. Next, click on Email Configuration, and then choose the Sending Report as PDF Attachment setting.
 Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 5. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 7. Ensure you have an active and stable internet connection.
 Step 8. Exclude BUSY21.exe files from antivirus.
 Step 9. Exclude BUSYwin folder from antivirus.

How do I resolve email configuration issues in BUSY?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using 
 Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account 
 and input it into the password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking 
 your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files and BUSYwin folder from antivirus.

Resolving issues where direct mail is not working in BUSY and troubleshooting the configuration problem?

To resolve issues where direct mail is not working in BUSY and troubleshoot the configuration problem, you can try the following steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correctly configured. Make sure the SMTP server, port number, username, and password are entered correctly.
 3. Check if there are any firewall or antivirus settings blocking the software from sending emails. Temporarily disable them and try sending a test email.
 4. Ensure that the email address you are trying to send from is valid and active.
 5. Double-check the recipient's email address to ensure it is entered correctly.
 6. If the issue persists, contact BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on your configuration and software version.

Troubleshooting steps for email sending issues in BUSY ERP even after configuring settings?

If you are unable to send email even after configuration in BUSY
 Please follow the given steps for troubleshooting
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email sending option as per your email
 Step 4 Fill the details in server configuration carefully
 Step 5 Mention SMTP Server of email id if you are using email other than outlook
 Step 6 Mention port number as per email
 Step 7 Click on Test Account Setting and check email sending or not
 For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port
 For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

I am getting an error message while trying to send emails after configuring my email account. What should I do?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Frequently AskedQuestions