Frequently Asked
Questions

Q: How can I fix the problem of emails not being delivered after setting up my email on BUSY?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I followed all configuration steps correctly but still cannot use my email on BUSY. What could be wrong?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Steps to fix the issue of being unable to send emails from BUSY ERP even after configuration?

If you are unable to send email even after configuration in BUSY Please follow the given steps for troubleshooting Step 1 Go on administration menu Step 2 Click on configuration then email configuration Step 3 Select here email sending option as per your email Step 4 Fill the details in server configuration carefully Step 5 Mention SMTP Server of email id if you are using email other than outlook Step 6 Mention port number as per email Step 7 Click on Test Account Setting and check email sending or not For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Q: Why am I being prompted for my email password repeatedly even after entering it correctly during configuration?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I cannot send or receive emails after configuring my email account. What could be the reason?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Resolving issues where the software does not allow sending emails even after configuring email settings in BUSY and troubleshooting the problem?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to connect my accounting software to the email server. What could be causing this connection failure?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to send emails from my BUSY. It shows an error. How can I fix this?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to send invoices or other documents to clients from BUSY. How can I resolve this?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Steps to resolve email sending or receiving issues in BUSY?

If you are facing issues while sending email from BUSY, please check the following points: 1. Make sure your internet connection is working properly. 2. Verify that the username mentioned in the Email Configuration in BUSY is correct. 3. If you encounter error code 114, check the password mentioned in the email configuration. 4. Ensure that BUSY is excluded from your antivirus and is not blocked by the Windows Firewall. 5. If you receive error code 3, review the SMTP server mentioned in the email configuration and correct it according to your email ID. 6. If you encounter error code 4, check the port mentioned in the Port field of the email configuration and correct it according to the SMTP server information. In BUSY, you can only send emails; there is no provision available to receive emails

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I fix the problem of emails not being delivered after setting up my email on BUSY?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I followed all configuration steps correctly but still cannot use my email on BUSY. What could be wrong?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Steps to fix the issue of being unable to send emails from BUSY ERP even after configuration?

If you are unable to send email even after configuration in BUSY
 Please follow the given steps for troubleshooting
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email sending option as per your email
 Step 4 Fill the details in server configuration carefully
 Step 5 Mention SMTP Server of email id if you are using email other than outlook
 Step 6 Mention port number as per email
 Step 7 Click on Test Account Setting and check email sending or not
 For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port
 For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Why am I being prompted for my email password repeatedly even after entering it correctly during configuration?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I cannot send or receive emails after configuring my email account. What could be the reason?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Resolving issues where the software does not allow sending emails even after configuring email settings in BUSY and troubleshooting the problem?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to connect my accounting software to the email server. What could be causing this connection failure?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to send emails from my BUSY. It shows an error. How can I fix this?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to send invoices or other documents to clients from BUSY. How can I resolve this?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Steps to resolve email sending or receiving issues in BUSY?

If you are facing issues while sending email from BUSY, please check the following points:
 1. Make sure your internet connection is working properly.
 2. Verify that the username mentioned in the Email Configuration in BUSY is correct.
 3. If you encounter error code 114, check the password mentioned in the email configuration.
 4. Ensure that BUSY is excluded from your antivirus and is not blocked by the Windows Firewall.
 5. If you receive error code 3, review the SMTP server mentioned in the email configuration and correct it according to your email ID.
 6. If you encounter error code 4, check the port mentioned in the Port field of the email configuration and correct it according to the SMTP server information.
 In BUSY, you can only send emails; there is no provision available to receive emails

Frequently AskedQuestions