Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
How can I customize the 'From' name that recipients see in BUSY?
If you want to customize the From name that recipients see in mail then please follow the given
steps
Step 1: Go to the administration
Step 2: Then configuration
Step 3: Then email configuration
Step 4: Here you can modify the From name in the field of the From.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Steps to resolve issues preventing the sending of Email from BUSY?
If you are having issues preventing the sending of email from BUSY then pleae follow the
gine steps
Step 1: Check the internet
Step 2: Check the Email configuration
Step 3: Check the receiver email id is correct or not and remove and re enter it
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How do I resend invoices that failed to send previously in BUSY?
If you failed to emailed invoices from BUSY, then you can resend it as it you have done the process earlier, there is no option for resend.
Further some mail can be saved in the offline mode, to check them you can follow these steps:
Step 1: Go to Administration and click on Utilities.
Step 2: Select Offline E-Mail / SMS and can see the offline save emails, you can can send them or can delete also.
How do I access detailed analytics and reports in BUSY?
To access detailed analytics and reports in BUSY, you can navigate to the Reports section in the software. From there, you can select the specific report you want to generate, such as sales reports, purchase reports, GST reports, and more. The software will provide you with options to customize the report parameters, such as date range, filters, and sorting options. Once you have selected the desired parameters, you can generate the report and view the detailed analytics and information.
Reasons for subject line and attachments not showing up in emails from BUSY and resolutions?
If subject line and email is not attached in email sending from BUSY then please follow the
given steps
Step 1: check did you enter the subject line while you were sending mail
Step 2: then check radio button of the PDF attachment must be selected
iIf still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Reasons for issues in attaching documents with emails in BUSY Software and resolutions?
If attacment is not going in email sending with BUSY then follow the given steps
Step 1: Check have you selected radio button of PDF attaichment in email configuration
Step 2: Check same Thing in send email window
Step 3: Check the size of the attaichment file.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Resolving issues with saving email formats in BUSY and steps to fix the problem?
If you want to set the format of invoice attachment then please follow the given steps
Step 1: Go to the administration
Step 2: Then configuration
Step 3: Then email configuration
Step 4: Then you can make change in the send report as to change the format.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
The checkboxes are not working in BUSY. What should I do to fix this?
If the checkboxes are not working in BUSY, you can try the following steps to fix the issue:
1. Check if there are any updates available for the software and install them.
2. Restart your computer and reopen BUSY.
3. Make sure that your mouse or trackpad is functioning properly.
4. Try using a different browser or clearing the cache and cookies of your current browser.
5. If the issue persists, contact BUSY customer support for further assistance.
How to share invoice pdf through email if email configuration is already done?
To share invoice PDF through mail in BUSY you need to follow below steps:
Step 1: Go to transaction menu and select voucher type as sale or purchase
Step 2: Then Select list option and open invoice that you want to share
Step 3: After that select email option from title bar and then select format for sending email
Step 4: Now press on email option and make sure pdf attachment option is selected
Step 5: then select send option to share email.
While sending email from BUSY, showing SMTP related error. What should i do?
If showing smtp related error while sending email from BUSY, then you need to check these troubleshooting steps:
Step 1: Go to Email Configuration from the Configuration menu.
Step 2: Check the SMTP, Email id, etc are correct.
Step 3: If using gmail id then you need to generate app password from the google account setting and mention in BUSY.
Step 4: Make sure your antivirus not blocking the BUSY to access the internet connection.
Step 5: Check after change the internet connection.