Frequently Asked
Questions

Q: Improve account security with two-factor/multi-factor auth?

Yes, you can improve account security by enabling two-factor or multi-factor authentication. This adds an extra layer of security by requiring users to provide additional verification, such as a unique code or biometric authentication, in addition to their password. It helps protect against unauthorized access to your account. Note: For sending email from BUSY it is mandatory to enable 2 step verification and generate app password.

Q: How to print or email a BUSY sales invoice?

We can send Email or Print ,Either Single Invoice or in Bulk. Pls Follow the Below Steps : For Single Printing Invoice : Step 1: Transaction Step 2: Select Sales & Series Step 3: Either Click on Print or Email For Bulk Printing Invoice and Email : Step 1: Print Email SMS Step 2: Print Utilities Step 3: Invoice Document Printing Step 4: Select Sales Invoice and details Step 5: Click on Either Email or Print.

Q: I regenerated the OTP but it did not reach my phone number or email. What could be the reason?

There could be several reasons why the regenerated OTP did not reach your phone number or email. It is possible that there may be network issues or a delay in the delivery of the OTP. It is also important to ensure that you have entered the correct phone number or email address. If the issue persists, you can try restarting your phone, checking your network coverage.

Q: How can I send large files when email attachments are not going through in BUSY?

To send large files when email attachments are not going through in BUSY, you can use file-sharing services or cloud storage platforms. Upload the large file to a file-sharing service like Google Drive, Dropbox, or WeTransfer, and then share the download link with the recipient via email. This way, you can bypass the email attachment size limitations and ensure that the file reaches the recipient successfully.

Q: I am unable to find the option to configure email in BUSY. Where is this located?

If anyone not able to find the email option in BUSY, cases are as followed: 1. In Basic model, option of email configuration is not given. 2. Also, if Super User don't provide the user rights to sub user so you cannot access the email configuration in BUSY. In conclusion, to locate the email option you can go to Administration > Configuration > Email Configuration.

Q: How can I get proper step-by-step guidance to resolve my problems in BUSY?

To get step-by-step assistance with BUSY, you can contact their customer support team. They will guide you through the process and help you check the details you need before proceeding further.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Q: Sending an invoice to a customer and attaching a PDF copy in BUSY.

In BUSY, you can generate PDF files to share vouchers or bills with your clients. Here's how to do it: Step 1:- Print/Email/Sms Menu Step 2:- Invoice Document Step 3:- Select particulat voucher type like sales, purchage etc. option Step 4 : Select party and specify date range Step 5 : Select the Print . Note : Invoice and Other documentsautomatically attached .

Q: How can I attach files or add attachments to emails in BUSY?

You can attach the file while sending the email from the BUSY. Pls Follow the below steps : Step 1: Do the email configuration Step 1: Then open the voucher in the modify mode Step 2: Then click on send email option Step 3: You will get the option of external attachement Step 4: Attach the file by giving the path then send it.

Q: How can I attach files to emails sent from BUSY?

We can attach the file while sending the email from the BUSY. Pls Follow the below steps : Step 1: Do the email configuration Step 1: Then open the voucher in the modify mode Step 2: Then click on send email option Step 3: You will get the option of external attachement Step 4: Attach the file by giving the path then send it.

Q: I want to check certain details in BUSY before proceeding further. How can I get step-by-step assistance?

To get step-by-step assistance with BUSY, you can contact their customer support team. They will guide you through the process and help you check the details you need before proceeding further.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Improve account security with two-factor/multi-factor auth?

Yes, you can improve account security by enabling two-factor or multi-factor authentication. This adds an extra layer of security by requiring users to provide additional verification, such as a unique code or biometric authentication, in addition to their password. It helps protect against unauthorized access to your account.
 Note: For sending email from BUSY it is mandatory to enable 2 step verification and generate app password.

How to print or email a BUSY sales invoice?

We can send Email or Print ,Either Single Invoice or in Bulk. Pls Follow the Below Steps :
For Single Printing Invoice :
Step 1: Transaction
Step 2: Select Sales & Series
Step 3: Either Click on Print or Email
For Bulk Printing Invoice and Email :
Step 1: Print Email SMS
Step 2: Print Utilities
Step 3: Invoice Document Printing
Step 4: Select Sales Invoice and details
Step 5: Click on Either Email or Print.

I regenerated the OTP but it did not reach my phone number or email. What could be the reason?

There could be several reasons why the regenerated OTP did not reach your phone number or email. It is possible that there may be network issues or a delay in the delivery of the OTP. It is also important to ensure that you have entered the correct phone number or email address. If the issue persists, you can try restarting your phone, checking your network coverage.

How can I send large files when email attachments are not going through in BUSY?

To send large files when email attachments are not going through in BUSY, you can use file-sharing services or cloud storage platforms. Upload the large file to a file-sharing service like Google Drive, Dropbox, or WeTransfer, and then share the download link with the recipient via email. This way, you can bypass the email attachment size limitations and ensure that the file reaches the recipient successfully.

I am unable to find the option to configure email in BUSY. Where is this located?

If anyone not able to find the email option in BUSY, cases are as followed:
 1. In Basic model, option of email configuration is not given.
 2. Also, if Super User don't provide the user rights to sub user so you cannot access
 the email configuration in BUSY.
 In conclusion, to locate the email option you can go to Administration > Configuration > Email Configuration.

How can I get proper step-by-step guidance to resolve my problems in BUSY?

To get step-by-step assistance with BUSY, you can contact their customer support team. They will guide you through the process and help you check the details you need before proceeding further.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Sending an invoice to a customer and attaching a PDF copy in BUSY.

In BUSY, you can generate PDF files to share vouchers or bills with your clients. Here's how to do it:
 Step 1:- Print/Email/Sms Menu
 Step 2:- Invoice Document
 Step 3:- Select particulat voucher type like sales, purchage etc. option
 Step 4 : Select party and specify date range 
 Step 5 : Select the Print . 
 Note : Invoice and Other documentsautomatically attached .

How can I attach files or add attachments to emails in BUSY?

You can attach the file while sending the email from the BUSY.
 Pls Follow the below steps :
 Step 1: Do the email configuration
 Step 1: Then open the voucher in the modify mode
 Step 2: Then click on send email option
 Step 3: You will get the option of external attachement
 Step 4: Attach the file by giving the path then send it.

How can I attach files to emails sent from BUSY?

We can attach the file while sending the email from the BUSY.
 Pls Follow the below steps :
 Step 1: Do the email configuration
 Step 1: Then open the voucher in the modify mode
 Step 2: Then click on send email option
 Step 3: You will get the option of external attachement
 Step 4: Attach the file by giving the path then send it.

I want to check certain details in BUSY before proceeding further. How can I get step-by-step assistance?

To get step-by-step assistance with BUSY, you can contact their customer support team. They will guide you through the process and help you check the details you need before proceeding further.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Frequently AskedQuestions