Frequently Asked
Questions

Q: How do I know if the email configuration has already been set up?

you can check email configuration done or not after follow these steps: 1. Go in Administration then go in configuration 2. Then go in email configuration and check all detail mention or not 3. Then click on test account setting if you choose send directly option otherwise 4. Open voucher and click on email and send email and check

Q: Why can't I get detailed reports and statements on my mobile app, which I can access on the desktop version?

To view reports and statements in BUSY, you can use the BUSY mobile app. It allows you to access and view over 100 reports, including sales, purchase, receivable, payable, and stock data. Simply download the BUSY mobile app, log in with your account credentials, and navigate to the reports section to view the desired reports and statements.

Q: I am unable to find the junk mail folder in BUSY. How can I locate and check this folder?

BUSY doesn't have any junk email folder. Further some mail can be saved in the offline mode, to check them you can follow these steps: Step 1: Go to Administration and click on Utilities. Step 2: Select Offline E-Mail / SMS and can see the offline save emails, you can can send them or can delete also.

Q: How do I configure SMS and email notifications when saving a voucher?

To configure SMS and email notifications when saving a voucher, go to Step 1 : CLick on administration Step 2 : Then configuration Step 3 : CLick voucher series configuration Step 4 : Select the voucher series, and enable the option to send notifications to the business after saving. You can also configure prompt messages for SMS and email notifications.

Q: Accessing detailed reports and statements on the mobile app in BUSY.

To view reports and statements in BUSY, you can use the BUSY mobile app. It allows you to access and view over 100 reports, including sales, purchase, receivable, payable, and stock data. Simply download the BUSY mobile app, log in with your account credentials, and navigate to the reports section to view the desired reports and statements.

Q: How do I give BUSY full access to my email account?

Steps to give BUSY accouting software full rights to access the email id. Step:1 Login your mail id and go to manage your google account settings. Step:2 Select security option. Step:3 Navigate to 2 step verification and make sure it is turn on. Step:4 Generate app password and copy paste it in email configuration in BUSY.

Q: Steps to prevent custom reports from going to spam instead of the inbox in BUSY?

To prevent custom reports from going to spam instead of the inbox in BUSY, you can add the sender's email address to your contacts or mark the emails as "not spam" in your email client. Additionally, you can check your email settings and filters to ensure that emails from BUSY are not being flagged as spam.

Q: What considerations should I take for configuring email in BUSY?

When entering email IDs in BUSY, you should ensure that the email IDs are accurate and correctly formatted. Double-check for any typos or errors in the email addresses. It is also important to make sure that the email IDs are active and accessible, as the software will use these email IDs for automatic email generation.

Q: How do I configure automatic email generation in BUSY?

In BUSY option for email configration which helps to sent email directly from BUSY please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Email Configration, Mention the required details SMTP server code you can search from google mail id, password, etc. For ask for emial after saving voucher enable option from voucher series configration

Q: Error with two-factor auth when emailing in BUSY?

If email from BUSY please disable 2-step settings. Please follow below mention steps for disable 2-step settings:- Step 1:- Login email Step 2:- Settings Step 3:- Accounts & Import Step 4:- Other google account settings Step 5:- Security, 2-step settings, disable and then enter OTP the 2-step settings is off

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How do I know if the email configuration has already been set up?

you can check email configuration done or not after follow these steps:
1. Go in Administration then go in configuration 
2. Then go in email configuration and check all detail mention or not 
3. Then click on test account setting if you choose send directly option otherwise
4. Open voucher and click on email and send email and check

Why can't I get detailed reports and statements on my mobile app, which I can access on the desktop version?

To view reports and statements in BUSY, you can use the BUSY mobile app. It allows you to access and view over 100 reports, including sales, purchase, receivable, payable, and stock data. Simply download the BUSY mobile app, log in with your account credentials, and navigate to the reports section to view the desired reports and statements.

I am unable to find the junk mail folder in BUSY. How can I locate and check this folder?

BUSY doesn't have any junk email folder. Further some mail can be saved in the offline mode, to check them you can follow these steps:
 Step 1: Go to Administration and click on Utilities.
 Step 2: Select Offline E-Mail / SMS and can see the offline save emails, you can can send them or can delete also.

How do I configure SMS and email notifications when saving a voucher?

To configure SMS and email notifications when saving a voucher, go to
Step 1 : CLick on administration
Step 2 : Then configuration
Step 3 : CLick voucher series configuration 
Step 4 : Select the voucher series, and enable the option to send notifications to the business after saving. You can also configure prompt messages for SMS and email notifications.

Accessing detailed reports and statements on the mobile app in BUSY.

To view reports and statements in BUSY, you can use the BUSY mobile app. It allows you to access and view over 100 reports, including sales, purchase, receivable, payable, and stock data. Simply download the BUSY mobile app, log in with your account credentials, and navigate to the reports section to view the desired reports and statements.

How do I give BUSY full access to my email account?

Steps to give BUSY accouting software full rights to access the email id.
 Step:1 Login your mail id and go to manage your google account settings.
 Step:2 Select security option.
 Step:3 Navigate to 2 step verification and make sure it is turn on.
 Step:4 Generate app password and copy paste it in email configuration in BUSY.

Steps to prevent custom reports from going to spam instead of the inbox in BUSY?

To prevent custom reports from going to spam instead of the inbox in BUSY, you can add the sender's email address to your contacts or mark the emails as "not spam" in your email client. Additionally, you can check your email settings and filters to ensure that emails from BUSY are not being flagged as spam.

What considerations should I take for configuring email in BUSY?

When entering email IDs in BUSY, you should ensure that the email IDs are accurate and correctly formatted. Double-check for any typos or errors in the email addresses. It is also important to make sure that the email IDs are active and accessible, as the software will use these email IDs for automatic email generation.

How do I configure automatic email generation in BUSY?

In BUSY option for email configration which helps to sent email directly from BUSY please follow below mention steps:-
Step 1:- Administration Tab,
Step 2:- Configration,
Step 3:- Email Configration, Mention the required details SMTP server code you can search from google mail id, password, etc.
For ask for emial after saving voucher enable option from voucher series configration

Error with two-factor auth when emailing in BUSY?

If email from BUSY please disable 2-step settings. Please follow below mention steps for disable 2-step settings:-
 Step 1:- Login email 
 Step 2:- Settings 
 Step 3:- Accounts & Import 
 Step 4:- Other google account settings 
 Step 5:- Security, 2-step settings, disable and then enter OTP the 2-step settings is off

Frequently AskedQuestions