Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
Recover deleted login email for BUSY.
To recover a deleted login email for BUSY , you can try to recover it by forget password
if still issue presist, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I want to remove all other options in BUSY and only keep the email option. How can I disable other features?
To disable feature from BUSY you need to first take latest backup of the data and then go to administration menu and then select configuration option then select feature and option you select different feature in BUSY for disabling or enabling them.
I am unable to open the exit door in the software demo version. How can I resolve this?
To resolve the issue of being unable to open the exit door in the software demo version, you can try closing the software and reopening it. If the problem persists, you may need to contact the customer support team for further assistance.
I want to change the email account connected to BUSY. What is the process to update it?
To change the email account connected to BUSY, you need to go to the Email configutration or preferences section of the software. Look for the option to update or change the email account. Enter the new email address and save the changes.
I made a voucher but don't see a way to email it. What should I do?
To email a voucher in BUSY, you need to save the voucher first. After saving, you will have the option to email it. Click on the email button provided at the top right of the voucher to send it via email.
Do I need to configure email parameters separately for multiple companies on the same system?
Yes, email parameters need to be configured separately for each company on the same system.
Note: If using the different mail id for different companies need to enable the two step verification and generate app password for every mail id.
Changing the email sender to Microsoft Outlook in BUSY and locating the configuration.
The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.
The custom reports are going to the wrong email address. How can I update the email address for the reports?
BUSY doesn't have any option to mention email address in any report, you can mention email address in the party's master. So if you want to update email address for sending report, then you can update in the party master.
The inbox connected to my BUSY account is full. How can I change it or clean it up?
To clean up or change the inbox connected to your BUSY account, you will need to access your email account settings and delete or archive old emails to free up space of email so that you able to use it
How can I increase storage allocation for my email account in BUSY?
There is no storage allocation for the emails in the BUSY software. We can do the email configuration then can send emails to the customers. When can check the email in send box by opening that email Id from google.