Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
How to set up mobile app correctly?
To set up the mobile app correctly, follow these Steps:
Step Step 1 : Make sure you have the latest version of the BUSY installed on your computer.
Step Step 2 : Update to the latest version of BUSY for bug fixes and updated mobile app connectivity.
Step Step 3 : Create a new BDP ID, cloud sync user, and voucher series in the software.
Step Step 4 : Install the BUSY mobile app on your phone from the app store or play store.
Step Step 5 : Open the app and enter your BDP ID, cloud user name, and password.
Step Step 6 : If you encounter any issues, try uninstalling and reinstalling the app, clearing cache, and restarting your phone.
I am unable to login BUSY enen though I am entering the right password .Can you assist? Is there a mobile app available for BUSY?
If you are entering right password and unable to login then first check that in Keyboard Caps lock that should not be On
if still facing issue then follow the below mentioned steps:
Step 1: Go to system's Control panel
Step 2: Click on Regional setting and change the format as United Kingdom
Step 3: Chanage Locale and then click on Chnage system locale
Step 4: Untick the option Beta-use Unicode UTF-8 for world wide language support
Yes, there is a mobile app availble for BUSY, You need to take subscription to use mobile app.
In BUSY mobile app you can view 100 reports sales, purchase, receivable, payable, stock statusetc.and can create and share invoices from mobile app.
What settings should I check on my phone to allow the opening of payment vouchers sent by BUSY?
To allow the opening of payment vouchers sent by BUSY on your phone, you should check the following settings :
1. Install BUSY latest mobile application from Google play store or App store.
2. There should be must have PDF viewer \ reader.
3. BUSY application must be updated in latest release.
4. you should check the notification and permission settings for the BUSY app on your Android phone.
5. Make sure that the app has the necessary permissions to access and open attachments, such as PDF files.
6. Ensure that your phone's settings allow for the downloading and opening of attachments from emails or messaging apps.
I am experiencing issues with the mobile app's performance and speed. How can I improve its responsiveness?
To improve the performance and speed of the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have a stable and strong internet connection.
Step 2 : Close any unnecessary background apps or processes on your device.
Step 3 : Clear the cache and app data of the BUSY mobile app.
Step 4 : Update the BUSY mobile app to the latest version available.
Step 5 : Restart your device to refresh its resources.
Step 6 : check it by uninstalling and re installing the BUSY mobile app
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Trouble creating sales orders in the mobile app. Steps to follow?
To troubleshoot issues with creating sales orders in the mobile app, you can follow these Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you have the latest version of the mobile app installed. If not, update it.
Step 3 : Verify that you have the necessary permissions to create sales orders in the app.
Step 4 : Double-check if you have entered all the required information accurately, such as customer details, product information, and quantities.
Step 5 : If you encounter any error messages, note them down and try to resolve them based on the provided instructions.
Step 6 : Restart the app and try creating the sales order again.
Unable to upload or sync data to the cloud from BUSY. How to troubleshoot?
To troubleshoot issues with uploading or syncing data to the cloud from BUSY, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Troubleshoot issues accessing specific features in BUSY mobile app.
To troubleshoot issues accessing specific features in the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have the latest version of the app installed on your mobile device.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Verify that you are using the correct login credentials for the app.
Step 4 : Clear the cache and app data on your mobile device and then restart the app.
Step 5 : check the user login rights given
For more assistance you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Issue on BUSY mobile app access
Their may be multiple reason for access issue of BUSY Mobile app
Reason 1 : using old version of BUSY mobile App
solutions : update the latest BUSY mobile app from Play store or App store
Reason 2 : BDEP ID not configure in BUSY
solutions : To Enable BUSY BDEP and create BDEP ID from Adminstration then configuration then Feature\option then General and to create BDEP click on configure button and click create new ID option .
Reason 3: BUSY Mobile App not enable in BUSY.
solutions : To Enable BUSY Mobile App in BUSY go to Adminstration then configuration then Feature\option then General then Enable BUSY Mobile App and select Through Cloud Sync.
How can I troubleshoot the "section closed" error I am getting in the BUSY mobile application?
To troubleshoot the "section closed" error in the BUSY mobile application, you can try the following Steps:
Step Step 1 : Close the mobile application completely and restart it.
Step Step 2 : Make sure you have a stable internet connection.
Step Step 3 : Check if there are any pending updates for the mobile application and install them.
Step Step 4 : Clear the cache and data of the mobile application from your device settings.
Step Step 5 : Uninstall and reinstall the mobile application.
Step 6 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I want to import data into BUSY mobile app but the process fails. What should I check to resolve this?
To import data into BUSY mobile app but process failts, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
