Frequently Asked
Questions

Q: I am unable to access the mobile features of BUSY. What should I do to enable mobile access?

If you unable to enable mobile app feature: Step 1 : login with super user and enable it because this user have no rights Step 2 :check the BUSY model to enable mobile app go to: Step 1 : click on administration Step 2 : configuration Step 3 : feature and options Step 4 : general Step 5 : enable bdep id configure it Step 6 : enable mobile app

Q: Mobile app stuck when adding items to sales orders. What to do?

If the mobile app is stuck or hang when adding items to sales orders, you can try the following Steps: Step 1 : Close the app and reopen it. Step 2 : Check your internet connection and make sure it is stable. Step 3 : Clear the cache of the app. Step 4 : Update the app to the latest version. Step 5 : Restart your mobile device.

Q: The mobile app is not showing all the reports available in the desktop version. Why is there a difference and how can I view all reports on mobile?

Yes, BUSY offers its all-new BUSY App for Android and iOS devices. The BUSY App integrates seamlessly with BUSY, allowing users to access 100+ reports, create and share invoices and quotations, capture orders and receipts, and perform various accounting tasks from anywhere, anytime. The app provides mobile access to BUSY, enabling users to manage their accounting and financial operations on the go.

Q: I want to be able to generate and view all my accounting reports from the BUSY mobile app. Is this possible?

Yes, BUSY offers its all-new BUSY App for Android and iOS devices. The BUSY App integrates seamlessly with BUSY, allowing users to access 100+ reports, create and share invoices and quotations, capture orders and receipts, and perform various accounting tasks from anywhere, anytime. The app provides mobile access to BUSY, enabling users to manage their accounting and financial operations on the go.

Q: Provided serial number, but no activation code for purchased BUSY mobile app. what is the Next Steps?

If you have provided the serial number but have not received the activation code for the purchased BUSY mobile app, the next Step would be to contact the BUSY support team and inform them about the issue. They will assist you in resolving the problem and providing you with the activation code or also you can contact to your authorized channel partner.

Q: Transactions not showing in mobile app; how to see all transactions?

If transactions is not showing in BUSY mobile app, follow these Steps: Step 1 : open desktop BUSY Step 2 : click on administration Step 3 : data export import Step 4 : cloud sync Step 5 : incremental upload OR Step 1 : open BUSY agent Step 2 : set automatic incremental upload data this will all missing enteries will be uploaded in BUSY mobile app and start showing

Q: Can't view the complete sales order creation form in the mobile app. how to Fix it?

If you are unable to view the complete sales order creation format in the mobile app, please try the following troubleshooting Steps: Step 1 : Ensure that you have the latest version of the mobile app installed. Step 2 : Check your internet connection to ensure it is stable. Step 3 : Clear the cache and data of the mobile app and restart it.

Q: How do I enable the BUSY mobile app feature and create user accounts?

To enable BUSY mobile app feature, you need to follow these Steps: Step 1 : click on administration Step 2 : configuration Step 3 : features and options Step 4 : general Step 5 : enbale and create new unique bdep id Step 6 : enable BUSY mobile app feature Step 7 : after that click on users under administration Step 8 : and create mobile app user account

Q: What is the process for downloading invoice/order data from the mobile app to the desktop software?

To download invoice/order data from mobile app to desktop software, follow these steps 1. The BUSY mobile app can automatically sync data to the BUSY desktop via an incremental data sync option 2. Navigate to the Administration menu and then go to Data Export/Import 3. Here select the Cloud Sync option Download Transactions 4. Download data one by one or save it in bulk

Q: Why am I unable to access certain features and options in the BUSY mobile application?

There could be several reasons why you are unable to access certain features and options in the BUSY mobile application. Some possible reasons could be: Step 1 : The features and options is not available in the mobile application version. Step 2 : only rights willl be given in mobile app user only those things can be seen in BUSY mobile app

Find Solutions to Common Issues Related to notification-tools - mobile app

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to access the mobile features of BUSY. What should I do to enable mobile access?

If you unable to enable mobile app feature:
Step 1 : login with super user and enable it because this user have no rights
Step 2 :check the BUSY model
to enable mobile app go to:
Step 1 : click on administration
Step 2 : configuration
Step 3 : feature and options 
Step 4 : general 
Step 5 : enable bdep id configure it
Step 6 : enable mobile app

Mobile app stuck when adding items to sales orders. What to do?

If the mobile app is stuck or hang when adding items to sales orders, you can try the following Steps:
Step 1 : Close the app and reopen it.
Step 2 : Check your internet connection and make sure it is stable.
Step 3 : Clear the cache of the app.
Step 4 : Update the app to the latest version.
Step 5 : Restart your mobile device.

The mobile app is not showing all the reports available in the desktop version. Why is there a difference and how can I view all reports on mobile?

Yes, BUSY offers its all-new BUSY App for Android and iOS devices. The BUSY App integrates seamlessly with BUSY, allowing users to access 100+ reports, create and share invoices and quotations, capture orders and receipts, and perform various accounting tasks from anywhere, anytime. The app provides mobile access to BUSY, enabling users to manage their accounting and financial operations on the go.

I want to be able to generate and view all my accounting reports from the BUSY mobile app. Is this possible?

Yes, BUSY offers its all-new BUSY App for Android and iOS devices. The BUSY App integrates seamlessly with BUSY, allowing users to access 100+ reports, create and share invoices and quotations, capture orders and receipts, and perform various accounting tasks from anywhere, anytime. The app provides mobile access to BUSY, enabling users to manage their accounting and financial operations on the go.

Provided serial number, but no activation code for purchased BUSY mobile app. what is the Next Steps?

If you have provided the serial number but have not received the activation code for the purchased BUSY mobile app, the next Step would be to contact the BUSY support team and inform them about the issue. They will assist you in resolving the problem and providing you with the activation code or also you can contact to your authorized channel partner.

Transactions not showing in mobile app; how to see all transactions?

If transactions is not showing in BUSY mobile app, follow these Steps:
Step 1 : open desktop BUSY
Step 2 : click on administration
Step 3 : data export import
Step 4 : cloud sync
Step 5 : incremental upload
OR 
Step 1 : open BUSY agent
Step 2 : set automatic incremental upload data
this will all missing enteries will be uploaded in BUSY mobile app and start showing

Can't view the complete sales order creation form in the mobile app. how to Fix it?

If you are unable to view the complete sales order creation format in the mobile app, please try the following troubleshooting Steps:
Step 1 : Ensure that you have the latest version of the mobile app installed.
Step 2 : Check your internet connection to ensure it is stable.
Step 3 : Clear the cache and data of the mobile app and restart it.

How do I enable the BUSY mobile app feature and create user accounts?

To enable BUSY mobile app feature, you need to follow these Steps:
Step 1 : click on administration
Step 2 : configuration
Step 3 : features and options
Step 4 : general
Step 5 : enbale and create new unique bdep id
Step 6 : enable BUSY mobile app feature
Step 7 : after that click on users under administration
Step 8 : and create mobile app user account

What is the process for downloading invoice/order data from the mobile app to the desktop software?

To download invoice/order data from mobile app to desktop software, follow these steps
1. The BUSY mobile app can automatically sync data to the BUSY desktop via an incremental data sync option
2. Navigate to the Administration menu and then go to Data Export/Import
3. Here select the Cloud Sync option Download Transactions
4. Download data one by one or save it in bulk

Why am I unable to access certain features and options in the BUSY mobile application?

There could be several reasons why you are unable to access certain features and options in the BUSY mobile application. Some possible reasons could be:
Step 1 : The features and options is not available in the mobile application version.
Step 2 : only rights willl be given in mobile app user only those things can be seen in BUSY mobile app

Frequently AskedQuestions