Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
How can I troubleshoot issues with sending PDF voucher notifications to customers using BUSY?
Troubleshooting issues with sending PDF voucher notifications to customers in BUSY can be essential for maintaining effective communication and records. Here's a systematic approach to address these issues:
Step 1: Verify that your email settings in BUSY are correctly configured, including SMTP server details, port numbers, and security settings.
Step 2 :Use a different email account to test if the problem is specific to one email address or provider.
Step 3 :Ask your customers to check their spam or junk folders
Step 4 : Verify that the PDF vouchers are being created correctly.
Step 5 : Some email systems may have queues or delays for outgoing messages.
Step 6 : Ensure that you have configured SMTP authentication if your email service requires it.
What do I need to do if I am having trouble sending SMS messages from within BUSY?
Issue when sending SMS in BUSY, you can try the following steps:
Step 1. Check the format of the name you are entering for the SMS. Make sure it follows the correct format and does not contain any special characters or invalid characters.
Step 2. Verify that the name you are entering is valid and matches the format required by BUSY. Refer to the software's documentation or contact their customer support for the correct format.
Step 3. If the error persists, try restarting the software and attempting to send the SMS again.
Step 4: If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I am unable to receive SMS notifications from the software. How can I fix this?
To receive SMS notifications from the software you can fix this Problem by the following steps are as under :
Step 1. Your Internet Connection should be good and proper.
Step 2. BUSY BNS application should be latest updated.
Step 3. Check if there are any restrictions or blocks on your mobile device that may be preventing the notifications from being received.
Step 4. Make sure that your mobile number is registered and activated for SMS notifications in the software.
Step 5. Restart your mobile device and the software to refresh the settings and connections.
Step 6. If the issue persists, contact customer support +91-8282828282 for further assistance in troubleshooting the problem.
Unable to use API features after integration. Troubleshoot.
If you are unable to use API features after integration in BUSY, you can try the following troubleshooting steps:
1. Check if the API credentials (API key, username, password) are entered correctly in the integration settings.
2. Verify if the API endpoints and URLs are correct.
3. Ensure that the API access is enabled and active.
4. Check if there are any restrictions or limitations on API usage from the provider's end.
5. Make sure that your internet connection is stable and not blocking API requests.
6. Check for any error messages or logs related to the API integration and address them accordingly.
7. If the issue persists, contact the support team of BUSY for further assistance.
Sending bills or invoices via SMS/WhatsApp from BUSY: step-by-step process guidance.
To send bills or invoices via SMS/WhatsApp from BUSY, follow these steps:
Step 1: Confirm that the WhatsApp configuration has been appropriately set up and tested.
Step 2: Open the desired invoice within the software.
Step 3: When prompted with the printing options, opt for the SMS option and select the WhatsApp API Channel name.
Step 4: Input the WhatsApp number to which the invoice should be sent (defaulted from the Account Master).
Step 5: Execute the process by clicking on 'Send SMS' to transmit the invoice via WhatsApp.
It's important to note that this procedure must be repeated for each invoice, as BUSY currently lacks an automated feature for sending invoices via WhatsApp.
Why are my WhatsApp messages not going through to customers when I try to send invoices?
If your WhatsApp messages are not going through to customers when you attempt to send invoices from your accounting software, there could be several reasons for this issue. Below are common factors to consider and troubleshooting steps to resolve the problem:
Step 1 : Ensure that you have a stable and active internet connection.
Step 2 : Double-check that the phone numbers or contact details for your customers are accurate and up to date.
Step 3 :Verify that your accounting software has the necessary permissions to access WhatsApp and send messages.
Step 4 : Confirm that your phone number or business account is not on the recipient's spam or block list.
What's the process to link my mobile number in BUSY to receive SMS notifications?
To link your mobile number in BUSY to receive SMS notifications, you need to register your mobile number in the BUSY mobile app. Since BNS is a mobile-based service that often involves mobile number registration, here are some general steps you can follow:
Step 1: Go to the Administration
Step 2: Click on configuration option, select feature/option
Step 3: Select General tab and enable Event Notification
Step 4: Set the occurance of event, you have to select the type of event and user
Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
Please note, option is available in Standard model of BUSY and with active BLS
The SMS delivery mechanism seems to be faulty. How can we diagnose the problem and get it working correctly?
Follow below instrutions for diagonse the issue which you are facing regarding the faulty SMS delivery mechanism.
1: Check internet connection first.
2: Then check your window security or antivirus settings as well.
As it may block the BUSY, so you have to exclude it from window security or firewall.
If still not resolve then you follow these alternate options:
Step 1: Go in open company.
Step 2: Then go in administration option.
Step 3: Select configuration.
Step 4: Then in dropdown select SMS API configuration.
Step 5: Then add new format.
Step 6: Tick right on upload pdf.
Step 7: Then define the SMS API again.
Step 8: Save and check it.
How can I change the WhatsApp number that receives billing notifications from BUSY?
To change the WhatsApp number that receives billing notifications from BUSY, you will need to go to the settings or preferences section of the BUSY. .To set up SMS notifications for billing and other important events in BUSY, you need to follow :
Step 1 : click on administration
Step 2 : configuration
Step 3 : features and options
Step 4 : general
Step 5 : enable BDEP ID and create unique new BDEP ID
Step 6 : enable event notification
Step 7 : configure notification for billing add,modify and delete
Step 8 : Your changes will send notification in BUSYBNS app as notification
Step 9 : BLS must be active
How can I configure the software to automatically send SMS and email notifications when I generate a sales voucher?
To send a Sales Voucher using the "BUSYBNS" feature, you can follow these steps:
Step 1 :Enter your login credentials to access the software.
Step 2 :Navigate to the Quotation section within the software.
Step 3 :Create a new Sales Voucher or open an existing one that you want to send via BNS.
Step 4 :After preparing the Sales Voucher, make sure to save it within the software.
Step 5 :With the Sales voucher voucher open, press the Alt+Y keyboard shortcut. This keyboard shortcut triggers the BUSYBNS function to send the Sales voucher via BNS.
Step 6 : After pressing Alt+Y, the software should initiate the BNS sending process.