Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
I want to understand why the SMS notifications are not being received properly. What could be the reason for this?
There could be several reasons why the SMS notifications you receive are not reflecting in Fundamento's server logs or records :
1. You need to check you SMS API which you have purchased from your authorised channel partner of BUSY.
2. Enter correct information in SMS configuration in BUSY.
3. Exclude BUSY from antivirus and you can make inbound \ outbound rule in window defender firewall.
4. Enter correct phone number, blocked or filtered messages, or technical issues with the SMS service provider.
5. Check Internet Network connection
What are the prerequisites and requirements for integrating a third-party API with BUSY? Could you provide a checklist?
To integrate a third-party API with BUSY for SMS, there are certain prerequisites and requirements. Here is a checklist:
Step 1: Obtain API documentation and credentials from the third-party provider.
Step 2: Ensure that you have a stable internet connection.
Step 3: Configure the API settings in BUSY using the provided credentials.
Step 4: Test the integration by sending sample message and verifying the responses.
If you have any problems, you can contact BUSY customer support at 8282828282 or send an email to support@busy.in for help.
Sending invoices or reminders via SMS/WhatsApp for a specific date range in BUSY: process details.
To send Invoice via SMS/Whatsapp for a specific date range, follow the below steps
Step 1: Go to Print/Email/SMS
Step 2: Print Utilities
Step 3: Invoice/Documents
Step 4: Select Sales/Purchase
Step 5: DateWise
Step 6: Select Party/Desired Date
Step 7: Send
Steps to Send Payment Reminder from BUSY
Step 1: Go Print/Email/SMS
Step 2: Payment reminder
Step 3: Select type Balance only/Pending Bills/Due Bills
Step 4: Select Party
Step 5 : Select Date
Step 6 : send reminder
I reformatted my computer, and now the SMS alerts are not coming through for billing. How can I fix this?
To fix the issue of SMS alerts not coming through for billing after reformatting your computer, you can try the following steps:
Step 1 : Check if the SMS alert settings are still enabled in your software.
Step 2 : Verify that the correct phone number is entered for receiving the SMS alerts.
Step 3 : Ensure that your computer is connected to the internet and has a stable network connection.
Step 4 : Restart the software and check if the SMS alerts start working again.
How can I configure the software to automatically send SMS notifications to customers when their invoice is generated?
To customize the SMS content sent to customers in BUSY, you can follow below steps:
Step 1 :Click on administration
Step 2 : Configuration
Step 3 : Select SMS Configuration.
Step 4 : From there, you can modify the SMS templates and customize the content according to your preferences.
Steps to auto SMS Settings:
Step 1: Administration
Step 2: Configurations
Step 3: Voucher Series Configurations
Step 4: Sales/Purchase
Step 5: Select required series- voucher configurations
Step 6 : Send SMS After Saving
What is the BNS app, and how can I use it to receive PDF voucher notifications in BUSY?
To set up SMS notifications for billing and other important events in BUSY, you need to follow :
Step 1 : click on administration
Step 2 : configuration
Step 3 : features and options
Step 4 : general
Step 5 : enable BDEP ID and create unique new BDEP ID
Step 6 : enable event notification
Step 7 : configure notification for billing add,modify and delete
Step 8 : Your changes will send notification in BUSYBNS app as notification
Step 9 : BLS must be active
Why am I not able to save client phone numbers in BUSY for easy SMS messaging?
To save a client's phone number in BUSY for easy messaging, follow these steps:
Step : Go to 'Administration' and select 'Masters.'
Step 2: Open the 'Account Master' and enter the client's mobile number in the designated area.
Step 3: Now, when you try to send an SMS related to this client, the mobile number will be automatically selected for the message.
If you face any issues, you can contact BUSY customer support at 8282828282 or send an email to support@busy.in for help
How to enable SMS notifications and mobile app features?
If you want to configure for sending SMS in BUSY then you need first Buy the SMS API and configure in BUSY. For this you can concern to your authorized channel partner.
To enable Mobile App feature, you need to follow these steps:
Step 1: Go to Administration menu then click on Configuration.
Step 2: Select Features / Options and click on General. Here, you will see an option called Enable BUSY Mobile App set Y to enable it and tick on Through Cloud Sync.
I want to link my WhatsApp account with BUSY. What are the steps for this integration?
To integrate whatsapp with BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose SMS API Configuration and create a new format.
Step 3: Type the whatsapp API as whatsapp://send?phone=phoneno&text=message and fill phoneno in Mobile field and message in the Message field.
Step 4: Save the configurations.
Step 5: Install and login to the desktop version of whatsapp on your system before sending.
You can also go through the video : Click here to watch.
How do I integrate WhatsApp with BUSY? What is the process?
To integrate whatsapp with BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose SMS API Configuration and create a new format.
Step 3: Type the whatsapp API as whatsapp://send?phone=phoneno&text=message and fill phoneno in Mobile field and message in the Message field.
Step 4: Save the configurations.
Step 5: Install and login to the desktop version of whatsapp on your system before sending.
You can also go through the video : Click here to watch.