Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
Different WhatsApp formats in BUSY: Extended, A, Hotel; how to determine and use?
In BUSY, you can create different WhatsApp formats such as Extended, A5.5, and Hotel. The choice of format depends on your specific requirements and the type of information you want to send through WhatsApp. You can determine and use the appropriate format based on the layout and design that best suits your needs.
How can I customize the SMS template to include my bill number, amount due, etc.?
To include desired template follow below steps:
Step 1: Go to Administration
Step 2: Configuration
Step 3: Invoice/Document printing
Step 4: Advance
Step 5: Sales/Purchase Invoice required
Step 6: Create format
Step 7: Add desired fields
Step 7 : Use this format for Printing
How can I access the API for customizing SMS formats in BUSY?
To access the API for customizing SMS formats in BUSY, you need to go to:
Step 1 : click on administration
Step 2 : configuration
Step 3 : SMS configuration
Step 4 : From there, you can create a new format and customize the message body text as per your requirement.
How can I customize the SMS content sent to customers in BUSY?
To customize the SMS content sent to customers in BUSY, you can go to :
Step 1 :click on administration
Step 2 : Configuration
Step 3 : select SMS Configuration.
Step 4 : From there, you can modify the SMS templates and customize the content according to your preferences.
The BUSY software doesn't seem to support features it advertised, such as automated GST filing. Can you explain this?
The BUSY software does support automated GST filing. However, it is important to note that the availability of certain features may depend on the version of the software being used. It is recommended to check the specific version and its features to ensure that the desired functionality is supported.
Why am I getting the error "following, connecting to internet" when trying to use WhatsApp with BUSY?
The error "following, connecting to internet" occurs when there is a problem with the internet connection while using WhatsApp with BUSY. To resolve this issue, you can try troubleshooting your internet connection by checking your network settings, restarting your router, or contacting your internet service provider for assistance.
My SMS is not reflecting on WhatsApp. What could be the issue?
The issue could be that the WhatsApp API is not properly configured in BUSY or WhatsApp is not installed or logged in on the system. Make sure to properly configure the WhatsApp API and have WhatsApp installed and logged in on the system to send SMS on WhatsApp.
Error messages after API integration. Ensure proper integration.
If you're facing error messages after connecting with an API, make sure the integration is done correctly. Follow the steps in the provided documentation carefully. If the problem continues, reach out to the API vendor or get technical support at 8282828282 or through email at support@busy.in for help.
What are the prerequisites for setting up WhatsApp integration with BUSY?
The prerequisites for setting up WhatsApp integration with BUSY are:
1. The desktop version of WhatsApp installed and logged in on your system.
2. Windows 10 or higher as your operating system.
3. A stable and fast internet connection.
4. BUSY whitelisted from your antivirus settings.
No response after purchasing WhatsApp API. Next steps?
If you have not received a response after purchasing the WhatsApp API, the next step would be to contact the vendor or dealer from whom you purchased the API. They will be able to assist you further with the configuration and any issues you may be facing.