Frequently Asked
Questions

Q: WhatsApp integration not found in BUSY. How to enable?

To enable WhatsApp integration in BUSY, you need to update the server BUSY version to the latest 9.1 release Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Q: Why am I not receiving the SMS with voucher details after bill payment in BUSY anymore?

If you are no longer receiving SMS messages with voucher details after bill payment in BUSY, several factors could be contributing to this issue. Here are some steps to help you troubleshoot and address the problem: Step 1: Ensure that the SMS notification feature is correctly configured in your BUSY Step 2 ;Double-check that the mobile number associated with your account in the software is correct. Step 3 :Confirm that your mobile device has a stable and active network connection. Step 4 :service providers impose limitations on the number of SMS messages that can be sent. Step 5 :Create a test transaction with a different voucher series in the software to see if you receive SMS notifications for those transactions. Step 6 : Check if there's an issue with the SMS message template or content.

Q: Why are the SMS messages not being sent even when the software indicates a successful delivery?

If the software indicates that SMS messages have been successfully delivered but the recipients are not receiving them, there could be several reasons for this issue. Here are some common factors to consider: Step 1 : :Verify that you have a strong and stable network connection when sending SMS messages. Step 2 : If the recipient's mobile device is turned off or in airplane mode, the SMS message will not be delivered until the device is back online. Step 3 ;Some mobile carriers or devices have filters or settings that block or filter certain messages. Step 4 : A small typo in the phone number can lead to messages being sent to the wrong recipient or not delivered at all. Step 5 :SMS messages can sometimes be delayed due to network congestion or technical issues.

Q: How can I link the WhatsApp desktop application and the BUSY so invoices are sent automatically?

To link the WhatsApp desktop application and BUSY for automatic invoice sending, you need to follow these steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Q: How can I restart the software after enabling WhatsApp integration to complete the setup?

To restart the software after enabling WhatsApp integration to complete the setup, you can follow these general steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Q: What is the process to link my WhatsApp account with BUSY to send billing information?

To link your WhatsApp account with BUSY to send billing information, you need to follow these steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Q: I want to send invoices from BUSY to customers over WhatsApp. How can I do this?

To send invoices from BUSY to customers over WhatsApp, you can configure WhatsApp integration in BUSY Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

Q: Purchased BUSY but unable to send WhatsApp invoices: configuring steps for enabling this feature.

To enable the feature of sending WhatsApp invoices in BUSY, you need to follow these steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

Q: I am unable to find the WhatsApp integration feature in BUSY. How can I enable and access it?

To configure BUSY for sending billing information via WhatsApp, you need to follow these steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Q: Integration link received via SMS for BUSY and WhatsApp: steps to proceed for successful integration.

To configure BUSY for sending billing information via WhatsApp, you need to follow these steps: Step 1 : Check the Whatsapp API Configuration . Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. Step 4 ; Make sure you have a WhatsApp Business account set up and verified. Step 5 : Double-check the integration settings within BUSY. Step 6 ; Ensure that your computer has an active and stable internet connection Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Find Solutions to Common Issues Related to notification-tools - sms configuration

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Dealer Complaint/Issues

WhatsApp integration not found in BUSY. How to enable?

To enable WhatsApp integration in BUSY, you need to update the server BUSY version to the latest 9.1 release
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Why am I not receiving the SMS with voucher details after bill payment in BUSY anymore?

If you are no longer receiving SMS messages with voucher details after bill payment in BUSY, several factors could be contributing to this issue. Here are some steps to help you troubleshoot and address the problem:
 Step 1: Ensure that the SMS notification feature is correctly configured in your BUSY
 Step 2 ;Double-check that the mobile number associated with your account in the software is correct.
 Step 3 :Confirm that your mobile device has a stable and active network connection.
 Step 4 :service providers impose limitations on the number of SMS messages that can be sent.
 Step 5 :Create a test transaction with a different voucher series in the software to see if you receive SMS notifications for those transactions. 
 Step 6 : Check if there's an issue with the SMS message template or content.

Why are the SMS messages not being sent even when the software indicates a successful delivery?

If the software indicates that SMS messages have been successfully delivered but the recipients are not receiving them, there could be several reasons for this issue. Here are some common factors to consider:
 Step 1 : :Verify that you have a strong and stable network connection when sending SMS messages.
 Step 2 : If the recipient's mobile device is turned off or in airplane mode, the SMS message will not be delivered until the device is back online.
 Step 3 ;Some mobile carriers or devices have filters or settings that block or filter certain messages. 
 Step 4 : A small typo in the phone number can lead to messages being sent to the wrong recipient or not delivered at all.
 Step 5 :SMS messages can sometimes be delayed due to network congestion or technical issues.

How can I link the WhatsApp desktop application and the BUSY so invoices are sent automatically?

To link the WhatsApp desktop application and BUSY for automatic invoice sending, you need to follow these steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

How can I restart the software after enabling WhatsApp integration to complete the setup?

To restart the software after enabling WhatsApp integration to complete the setup, you can follow these general steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

What is the process to link my WhatsApp account with BUSY to send billing information?

To link your WhatsApp account with BUSY to send billing information, you need to follow these steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

I want to send invoices from BUSY to customers over WhatsApp. How can I do this?

To send invoices from BUSY to customers over WhatsApp, you can configure WhatsApp integration in BUSY
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

Purchased BUSY but unable to send WhatsApp invoices: configuring steps for enabling this feature.

To enable the feature of sending WhatsApp invoices in BUSY, you need to follow these steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

I am unable to find the WhatsApp integration feature in BUSY. How can I enable and access it?

To configure BUSY for sending billing information via WhatsApp, you need to follow these steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Integration link received via SMS for BUSY and WhatsApp: steps to proceed for successful integration.

To configure BUSY for sending billing information via WhatsApp, you need to follow these steps:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

Frequently AskedQuestions