Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - whatsapp
What additional software like .NET Framework or WhatsApp Desktop do I need to install for WhatsApp integration in BUSY?
To send WhatsApp SMS from BUSY, you need to install .NET Framework 3.5 on your system and ensure WhatsApp is updated from the Microsoft Store. Additionally, it is crucial to take the latest backup of your data before making any changes to the system.
My accounting software's WhatsApp integration has stopped working after a reformat or reinstallation. What steps should I take to reconnect the WhatsApp API?
To recoonect WhatsApp integration for your business after a reformat, you will need to reinstall the WhatsApp desktop version and configure it again in your BUSY. Make sure to follow the necessary steps for setting up WhatsApp integration as per the software's guidelines.
I had WhatsApp integration for my business, but it stopped working after a reformat. How can I restore it?
To restore WhatsApp integration for your business after a reformat, you will need to reinstall the WhatsApp desktop version and configure it again in your BUSY. Make sure to follow the necessary steps for setting up WhatsApp integration as per the software's guidelines.
Why is the WhatsApp integration in BUSY only sending a link rather than directly attaching a PDF file?
The WhatsApp integration in BUSY sends a link instead of directly attaching a PDF file because it is the default behavior of the software. To send a PDF file, you need to delete the link and send the PDF file separately through WhatsApp.
Why can't BUSY integrate directly with WhatsApp on my computer for sending WhatsApp messages?
BUSY cannot integrate directly with WhatsApp for sending SMS, as WhatsApp is a third-party software. However, there is a WhatsApp SMS configuration available in BUSY. This feature allows you to send SMS with a PDF link of the invoice or report through WhatsApp.
How can I access BUSY through WhatsApp using the provided link? It's not working on my phone.
To access BUSY through WhatsApp, you need to download the WhatsApp desktop version on your computer. Then, scan the QR code provided by BUSY to link your WhatsApp account. Please note that this feature is not available directly on your phone.
How to change the company name that is showing while sending the invoice on whatsapp from BUSY.
Steps to follow for changing the company name that is showing while sending whatsapp from BUSY
Step:1 Go to company menu and then select the edit company option from it.
Step:2 Then change the short name of the company.
How can I test the Whatsapp billing links myself before sending them to customers?
To test the Whatsapp billing links before sending them to customers, you can send a test message to your own phone number. This way, you can verify if the link is working correctly and if the PDF is opening properly.
The WhatsApp integration works from your end but not mine. What could be the issue?
Check the Step if Whatapp is not partuculer System.
1. Check your system for antivirals.
2. Disable the firewell
3. Check your BUSY BLS date.
4. Go to Administration, click on Configuration, then click on SMS API Configuration.
5: Create a new WhatsApp API.
I want to change the default message while sending whatsapp from BUSY. How can i do this?
To change the default message for whatsapp sending you need to create a new invoice format with the name of BUSYSMS and configure fields in it. We recommend you to contact your authorized channel partner for the same.