Frequently Asked
Questions

Q: How can i add E invoice IRN number in A5 format?

To add E invoice IRN details in A5 format, follow these steps: Step 1: Go to administration then click on configuration section Step 2: Choose the invoice document printing then select advanced Step 3: Click on sales option then select a5 format. Step 4: Now, click on header or footer as per choice then click on field available tab and click on aphabetic (ALT+P). Step 5: Search for EINVOICE_IRN field and save the same after configure.

Q: How can i print invoice with half page format?

You can print invoive with A5 half page format in BUSY by following below steps: Step1: Go to transaction menu and then click on invoice Step2: Then click on list option and specify date range and open the report Step3: Next, open the specific invoice and press ALT+P. Choose the sale invoice option and then select the format name as A5 half-page format Step4: Then proceed to give the print command from the BUSY software

Q: How can I break long invoice item descriptions over multiple lines? The text gets cut off currently.

If you want to break long invoice item description over multiple lines then please then please follow the given steps Step 1: You have to create advance format in standard there is not option. Step 2: Go to administration then configuration then invoice document printing. Step 3: Then advance then select invoice invoice type then add format then use manipulation field L1 and L2 with data field with charcter number.

Q: The printout of invoices from BUSY is not coming properly. It is showing random text instead of proper invoice details. What should I do?

If the invoice print not coming proper from BUSY then you can check following things for same: Step 1: Copy this format of printing & paste in another company & then check faces same issue or not. Step 2: You can check printer settings as their page setup & prefrences of printer. Step 3: You can check preview where shows random text. Step 4: Check same with standard format if you are using designed format.

Q: Users need to Print “–” in place of Zero in a Numeric field like Qty. Discount etc.

In specific scenarios, users might prefer the visual clarity of "--" to represent a zero value in fields such as Quantity, Discount, and Amount. In BUSY We have option to represent a Zero value as “--” on Invoice To Print “--” in place of Zero value on Invoice, Please try the following steps: Step 1 : Take a backup of your existing invoice format. Step 2 : Add #’NZ’ before size ’in field as

Q: Parameter details want to show row wise but showing the first row of parameters only.

In BUSY advance invoice we have option to print parameters/batch/Serial number details row wise on Invoice To Print Row wise Parameters Details, Please try the following steps: Step 1 : Take a backup of your existing invoice format. Step2 : Please provide Parameters Fields on first row on Item Body Details Note : If users used Parameters/Batch/Serial number on 2nd line onward, then system will print first row of parameter/Batch/serial number details of items

Q: How can i change QR code size in advance format in BUSY?

To change the QR code size in advance format in BUSY, follow these steps: Step 1: Take the latest backup of your data. Step 2: Go to Administration section, then click on Configuration option. Step 3: Select Invoice/Document Printing and choose the Advance option. Step 4: Select the required voucher type and click on required format. Step 5: Now, click on header or footer in which qr code configured and then decrease the qr code size.

Q: How can i print the serial number in middle while print invoice?

To print the serial number in middle while print invoice, follow these steps: Step 1:Go to administration and then click on configuration. Step 2: Select invoice and document printing and select advanced. Step 3: Now select voucher type and add new format. Step 4: Go to body part and in item details window add serial number field and write 'C' centre instead of 'L' left and save. Step 5: While print invoice select new configured format.

Q: How do I configure total amount fields in invoices

The total amount field is already included in the Standard format of BUSY. However, if you have configured a designed format that does not show the amount field, you will need to contact your authorized channel partner for assistance. You can also reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. Alternatively, you can email us your query at support@busy.in. We are happy to help you.

Q: Why am I unable to customize invoice templates in the BUSY?

To customize Invoice Templates in BUSY you can follow these steps: Step 1: If you are sub user then it means you have not given right for Invoice Document printing feature. Step 2: Also you can done same via Admin user. Step 3: If you want to customize via sub user then give right from admin user for invoice document printing from Administration then select user then modify it & then tick same.

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can i add E invoice IRN number in A5 format?

To add E invoice IRN details in A5 format, follow these steps:
Step 1: Go to administration then click on configuration section
Step 2: Choose the invoice document printing then select advanced
Step 3: Click on sales option then select a5 format. 
Step 4: Now, click on header or footer as per choice then click on field available tab and click on aphabetic (ALT+P).
Step 5: Search for EINVOICE_IRN field and save the same after configure.

How can i print invoice with half page format?

You can print invoive with A5 half page format in BUSY by following below steps:
Step1: Go to transaction menu and then click on invoice 
Step2: Then click on list option and specify date range and open the report
Step3: Next, open the specific invoice and press ALT+P. Choose the sale invoice option and then select the format name as A5 half-page format
Step4: Then proceed to give the print command from the BUSY software

How can I break long invoice item descriptions over multiple lines? The text gets cut off currently.

If you want to break long invoice item description over multiple lines then please
 then please follow the given steps
 Step 1: You have to create advance format in standard there is not option.
 Step 2: Go to administration then configuration then invoice document printing.
 Step 3: Then advance then select invoice invoice type then add format then 
 use manipulation field L1 and L2 with data field with charcter number.

The printout of invoices from BUSY is not coming properly. It is showing random text instead of proper invoice details. What should I do?

If the invoice print not coming proper from BUSY then you can check following things for same:
Step 1: Copy this format of printing & paste in another company & then check faces same issue or not.
Step 2: You can check printer settings as their page setup & prefrences of printer.
Step 3: You can check preview where shows random text.
Step 4: Check same with standard format if you are using designed format.

Users need to Print “–” in place of Zero in a Numeric field like Qty. Discount etc.

In specific scenarios, users might prefer the visual clarity of "--" to represent a zero value in fields such as Quantity, Discount, and Amount.
In BUSY We have option to represent a Zero value as “--” on Invoice
To Print “--” in place of Zero value on Invoice, Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step 2 : Add #’NZ’ before size ’in field as

Parameter details want to show row wise but showing the first row of parameters only.

In BUSY advance invoice we have option to print parameters/batch/Serial number details row wise on Invoice
To Print Row wise Parameters Details, Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step2 : Please provide Parameters Fields on first row on Item Body Details 
Note : If users used Parameters/Batch/Serial number on 2nd line onward, then system will print first row of parameter/Batch/serial number details of items

How can i change QR code size in advance format in BUSY?

To change the QR code size in advance format in BUSY, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Go to Administration section, then click on Configuration option.
Step 3: Select Invoice/Document Printing and choose the Advance option.
Step 4: Select the required voucher type and click on required format.
Step 5: Now, click on header or footer in which qr code configured and then decrease the qr code size.

How can i print the serial number in middle while print invoice?

To print the serial number in middle while print invoice, follow these steps:
Step 1:Go to administration and then click on configuration.
Step 2: Select invoice and document printing and select advanced.
Step 3: Now select voucher type and add new format.
Step 4: Go to body part and in item details window add serial number field and write 'C' centre instead of 'L' left and save.
Step 5: While print invoice select new configured format.

How do I configure total amount fields in invoices

The total amount field is already included in the Standard format of BUSY. However, if you have configured a designed format that does not show the amount field, you will need to contact your authorized channel partner for assistance. 
You can also reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. Alternatively, you can email us your query at support@busy.in. We are happy to help you.

Why am I unable to customize invoice templates in the BUSY?

To customize Invoice Templates in BUSY you can follow these steps:
Step 1: If you are sub user then it means you have not given right for Invoice Document printing feature.
Step 2: Also you can done same via Admin user.
Step 3: If you want to customize via sub user then give right from admin user for invoice document printing from Administration then select user then modify it & then tick same.

Frequently AskedQuestions