Frequently Asked
Questions

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

FAQs

Why can't I see the item codes from Alias in my purchase orders print in BUSY?

There could be several reasons why can't you see the item codes from alias in the purchase order print. Some of possible reasons are:
 1. In the Item master alias field is blank.
 2. If using standard format the Alias field is not selected for printing.
 3. The wrong alias field is selected in the designed format.
 There might be more reasons depending on the situation.

Can you guide me on adding a new format for invoice printing in BUSY?

Yes, Please follow the below steps: 
Step 1: Go to Administration menu
Step 2: Click on Configuration 
Step 3: Invoice Document printing 
Step 4: Press enter on Advanced 
Step 5: Select sale 
Step 6: Then click on add format to create format 
Step 7: Select format which you added then click on header option 
Step 8: Add field according to Header, Body, and Footer Part and save

How can I attach and send PDFs directly through BUSY when emailing vouchers to my clients?

In BUSY, you can generate PDF files to share vouchers or bills with your clients. Here's how to do it:
 Step 1:- Print/Email/Sms Menu
 Step 2:- Invoice Document
 Step 3:- Select particulat voucher type like sales, purchage etc. option
 Step 4 : Select party and specify date range 
 Step 5 : Select the Print . 
 Note : Invoice and Other documentsautomatically attached .

How can I generate a PDF to share vouchers or bills with clients in BUSY?

In BUSY, you can generate PDF files to share vouchers or bills with your clients. Here's how to do it:
 Step 1:- Print/Email/Sms Menu
 Step 2:- Invoice Document
 Step 3:- Select particulat voucher type like sales, purchage etc. option
 Step 4 : Select party and specify date range 
 Step 5 : Select the Print . 
 Note : Invoice and Other documentsautomatically attached .

How can I successfully send PDFs via WhatsApp for documents received from vendors?

In BUSY, you can generate PDF files to share vouchers or bills with your clients. Here's how to do it:
 Step 1:- Print/Email/Sms Menu
 Step 2:- Invoice Document
 Step 3:- Select particulat voucher type like sales, purchage etc. option
 Step 4 : Select party and specify date range 
 Step 5 : Select the Print . 
 Note : Invoice and Other documentsautomatically attached .

Why is the total quantity is not printing while print standard format?

If total qunantity is not printing while print standard format, you need to follow these steps :
Step 1 : Go to administration then configuration
Step 2 : Click on invoice/document print and select standard
Step 3 : Select voucher type and enable the option print total of qty. also and click on save button.
Step 4 : Now the total quantity will print in standard format from invoice.

Why is the reference number showing instead of my bill number

In standard format of BUSY shows the invoice no in correctly, Further if you have a designed format and show wrong. It might be because you selected the wrong field while designing it. To fix this, you need to contact your authorized channel partner.
reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

How can the invoice format be configured to fit the requirements?

To configure the invoice format in BUSY, you can follow these steps :
Step 1:Go to administration and then click on configuration.
Step 2: Select invoice and document printing and select advanced.
Step 3: Now select voucher type and add new format.
Step 4: Configure as per requirement. Or if you need a customized format, you can contact an authorized dealer or reseller to configure it on chargeable basis.

Can i customize the purchase return invoice format in BUSY?

Yes, you can customize the purchase return printing format through HTML coding by follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Invoice and Document Printing and choose Advanced option.
Step 3: Select purchase return voucher type then click on add format and specify format name.
Step 4: Now, select the newly created format then configure header, body and footer through HTML coding.

Why am I unable to customize invoices and other documents in BUSY?

You can customize invoice and other document in BUSY through below mentioned steps:
 Step 1: Go to Configuration tab
 Step 2: Click on Invoice/document printing and then advance.
 Step 3: Select Sale invoice and click to add new format.
 Step 4: Configure the format in header, body and footer differently
 Step 5: You can make changes in font style, font, add image in it.