Frequently Asked
Questions

Q: How to add and create new letterhead format in BUSY? Where is the letterhead configuration option?

To add and create a new letterhead format in BUSY, please follow the below steps: 1: Go to administration menu 2: Click on configuration 3: Press enter on invoice / documents printing 4: Select the voucher for which you want to use letterhead 5: Add format and then select the format & click on header configuration and then enter required details which you want .

Q: How do I increase the font size of the numbers in the Invoice Print of BUSY ?

Here are simplified steps to increase the font size of numbers in BUSY: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose Invoice Document Printing Step 4: Click on Advanced Step 5: Select format name Step 6: choose the sections for header, body, and footer. Step 7: Apply the print styles like Data Font ON/OFF or FONT15 ON OFF and FONT18 ON OFF

Q: Billing details not fitting on a single-page invoice template in BUSY. How to fix formatting issues?

To fix formatting issues with the BUSY invoice template, you need to follow : Step 1 : you can adjust the screen resolution and margins. Step 2 : Reduce the screen resolution to ensure the invoice fits on a single page. Step 3 : Additionally, adjust the top, bottom, left, and right margins to prevent any cut-off of billing details in hardware settings

Q: Can I add images or logos to invoices and other documents in BUSY?

Yes, you can add images or logos to invoices and other documents in BUSY. The image should be in JPEG format and can be set as the signature image. However, the image quality may be compressed in the final invoice. For better image quality and alignment, you can get the invoice format designed through coding, which is a chargeable service.

Q: Why isnt a line showing between the barcodes when I print my bill

There could be various reasons for barcode printing issues in your invoices, such as selecting the wrong field or not configuring the barcode properly. To fix this, you need to contact your authorized channel partner. Alternatively, you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Why arent the lines showing between barcodes when printing from BUSY

There could be various reasons for barcode printing issues in your invoices, such as selecting the wrong field or not configuring the barcode properly. To fix this, you need to contact your authorized channel partner. Alternatively, you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Does BUSY support customized billing for jewelers or other unique businesses?

Yes, BUSY supports customized billing. Here's how: 1.Use the option in BUSY to design a custom format for your business. 2.Share a copy of the required format for your business needs. 3.The BUSY team will check if the customization is possible. 4.Once confirmed, you'll receive a confirmation. 5.Be aware that customization may involve charges. 6.To proceed with customization, get in touch with your BUSY service provider.

Q: I want to see the hsn code in the sales invoice?

To see the hsn code in the sales invoice then you need to follow the below steps. Step 1: Click on administration and then configuration Step 2: Go to the invoice document printing then select the standard and sales invoice,click on body and tick the self configured. here increase the hsn code characters and overall total width should be 136 press ok.

Q: while printing A5 format showing wrong alignment what to do?

While printing the A5 format, it shows the wrong alignment, so you need to check the below reasons: 1. Check the left margin and top margin; if required, increase and decrease them to set the alignment. 2. Check the page setting in the page setting configuration for A5 format. 3. Also check the hardware printing configuration to shrink the printing size if required.

Q: In invoice design item name not printing properly

If you are using standard format and item name not printing properly then follow the steps 1 go to administration menu and click on configuration 2 click on invoice document printing click on standard then sale invoice 3 then click on self configured and increase the length of item description field and adjust the design within 96 or 136 characters

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How to add and create new letterhead format in BUSY? Where is the letterhead configuration option?

To add and create a new letterhead format in BUSY, please follow the below steps:
1: Go to administration menu
2: Click on configuration
3: Press enter on invoice / documents printing
4: Select the voucher for which you want to use letterhead 
5: Add format and then select the format & click on header configuration and then enter required details which you want .

How do I increase the font size of the numbers in the Invoice Print of BUSY ?

Here are simplified steps to increase the font size of numbers in BUSY:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose Invoice Document Printing
Step 4: Click on Advanced
Step 5: Select format name 
Step 6: choose the sections for header, body, and footer.
Step 7: Apply the print styles like Data Font ON/OFF or FONT15 ON OFF and FONT18 ON OFF

Billing details not fitting on a single-page invoice template in BUSY. How to fix formatting issues?

To fix formatting issues with the BUSY invoice template, you need to follow :
Step 1 : you can adjust the screen resolution and margins.
Step 2 : Reduce the screen resolution to ensure the invoice fits on a single page.
Step 3 : Additionally, adjust the top, bottom, left, and right margins to prevent any cut-off of billing details in hardware settings

Can I add images or logos to invoices and other documents in BUSY?

Yes, you can add images or logos to invoices and other documents in BUSY. The image should be in JPEG format and can be set as the signature image. However, the image quality may be compressed in the final invoice. For better image quality and alignment, you can get the invoice format designed through coding, which is a chargeable service.

Why isnt a line showing between the barcodes when I print my bill

There could be various reasons for barcode printing issues in your invoices, such as selecting the wrong field or not configuring the barcode properly. To fix this, you need to contact your authorized channel partner. Alternatively, you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why arent the lines showing between barcodes when printing from BUSY

There could be various reasons for barcode printing issues in your invoices, such as selecting the wrong field or not configuring the barcode properly. To fix this, you need to contact your authorized channel partner. Alternatively, you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Does BUSY support customized billing for jewelers or other unique businesses?

Yes, BUSY supports customized billing. Here's how:
1.Use the option in BUSY to design a custom format for your business.
2.Share a copy of the required format for your business needs.
3.The BUSY team will check if the customization is possible.
4.Once confirmed, you'll receive a confirmation.
5.Be aware that customization may involve charges.
6.To proceed with customization, get in touch with your BUSY service provider.

I want to see the hsn code in the sales invoice?

To see the hsn code in the sales invoice then you need to follow the below steps.
Step 1: Click on administration and then configuration
Step 2: Go to the invoice document printing then select the standard and sales invoice,click on body and tick the self configured. here increase the hsn code characters and overall total width should be 136 press ok.

while printing A5 format showing wrong alignment what to do?

While printing the A5 format, it shows the wrong alignment, so you need to check the below reasons:
1. Check the left margin and top margin; if required, increase and decrease them to set the alignment.
2. Check the page setting in the page setting configuration for A5 format.
3. Also check the hardware printing configuration to shrink the printing size if required.

In invoice design item name not printing properly

If you are using standard format and item name not printing properly then 
follow the steps 
1 go to administration menu and click on configuration 
2 click on invoice document printing click on standard then sale invoice 
3 then click on self configured and increase the length of item description 
field and adjust the design within 96 or 136 characters

Frequently AskedQuestions