Frequently Asked
Questions

Q: What are the reasons for delays in printing

Printing delays can happen for a few reasons. Here's what you can do: 1.Reduce Image Resolution: Reason :If your invoice has high-resolution images (like a logo or signature) and you're printing in color, it might take longer. Solution: Use lower resolution images or consider printing in black and white. 2.Change Font: Reason :If you're using a custom font in your invoice, it can slow down printing. Solution: Use a standard font to speed up the printing process. 3.Update Printer Driver: Reason :Check your printer driver and update it if needed. Solution: Make sure your printer driver is up-to-date to avoid unnecessary delays in printing.

Q: Invoices I generate in BUSY are not formatted properly when printed. How can I fix the invoice formatting?

To print your invoice correctly from BUSY, please follow these steps: Step 1: Check your printer’s page setup and make sure it matches your printing format. Step 2: Adjust the paper margin in BUSY by going to the Hardware Configuration under the Administration menu. Step 3: If you are printing from the advanced format, you can also set up the Page Setting according to your preference. Step 4: Make sure you have set the recommended screen resolution of 1366X768 on your computer. Step 5: Test your printer by printing any PDF file from your system and see if it is printed correctly.

Q: The software is not letting me print invoices due to validation errors. What should I do to resolve this?

If you are facing problems while printing the invoice in BUSY then check the below steps. Step 1: Make sure that printer is properly configured in BUSY from hardware configuration. Step 2: If the printing issue is coming only in one company then after the data backup run the update master balance from housekeeping. If the issue coming in all companies but printing properly from other application then remove and reinstall the BUSY. Step 3: Check if the printing issue is coming from other application also then its printer issue, You have to remove and reinstall it in the system.

Q: How can I troubleshoot printer issues in BUSY?

Pls Follow the Steps for Printer Issue : Step 1: Check printer issue is coming only in One Company or in All Companies. For One Company : First check the printer in Hardware Configuration then After Data Backup do Reindex database from Housekeeping. For All Company : After Data Backup, Remove and Reinstall BUSY. Step 2: If Printing Issue is coming from other application on the system then remove and reinstall the Printer. Step 3: If Printer is not showing in Hardware Configuration then first set printer as default from printer and devices If Still same then have to do printer registery from Hardware Provider.

Q: What is the ideal printer configuration to use with BUSY?

For printer Issue, In Printer - It should be setup according to the page type A4,A5 etc. Pls Follow Below Steps in BUSY: For Configuration: Step 1: Administration Step 2: Configuration Step 3: Hardware Configuration Step 4: Select the printer from dropdown. If printer is not showing in dropdown then check is it installed or not on system. Printing Issue in One Company: Click On Step 1: Take the backup of the Company Step 2: Housekeeping Step 3: Reindex Database Printing Issue in All Company: Click On Step 1: Take the Backup of the Company. Step 2: Remove & Reinstall it BUSY Printing Issue is from other Application also: Step1 : Remove & Reinstall Printer

Q: Error in printing cheques. Troubleshoot in BUSY.

To troubleshoot errors in printing cheques in BUSY, you can try the following steps: Step 1 : Check the printer settings in BUSY to ensure they are correct. Step 2 : Verify that the printer is properly connected and turned on. Step 3 : Restart the printer and the computer to refresh the connection. Step 4 : Ensure that the printer has enough paper and ink/toner. Step 5 : Update the printer drivers to the latest version. Step 6 : Try printing a test page from another application to see if the issue is specific to BUSY.

Q: Why am I getting an error message or timeout when trying to print invoices or documents in BUSY?

There could be several reasons why you are getting an error message or experiencing a timeout when trying to print invoices or documents in BUSY. Some possible reasons include network connectivity issues, printer configuration problems, insufficient system resources, or software compatibility issues. It is recommended to check your network connection, ensure that your printer is properly set up and configured, make sure your system meets the minimum requirements for running BUSY, and ensure that you are using the latest version of the software. If the issue persists, you may need to contact BUSY support for further assistance.

Q: The printer settings are not working properly in BUSY, how to fix?

To fix printer settings issues in BUSY, you can try the following steps: Step 1. Check the printer configuration: Ensure that the correct printer is selected in BUSY and that the settings match the printer's specifications. Step 2. Update printer drivers: Make sure you have the latest drivers installed for your printer. You can usually download them from the manufacturer's website. Step 3. Verify printer connectivity: Ensure that the printer is properly connected to your computer or network. Check cables, Wi-Fi connections, and power supply. Step 4. Restart printer and computer: Sometimes, a simple restart can resolve printing issues.

Q: The sales invoice print preview looks correct but when I actually print it, the bottom portion is missing. Why is this difference and how can I get the actual print to match the preview?

If the sales invoice print is not looking as per the preview and bottom portion is missing in BUSY, then you need to check these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Hardware configuration and check the margins and shrink printing percentage. Step 3: You need to check also print beyond the BUSY if same issue persist or not. Step 4: You can also check the printer page settings. Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.

Q: I'm unable to print what am I doing wrong?

There could be several reasons why you are unable to print: Step 1: Make sure printer is properly connected with your system Step 2: Go to administration menu then click on configuration then open hardware configuration setting in BUSY and set default printer driver as your current printer Step 3: Make sure your printer allignment is properly configured in BUSY as well as in printer local settings Step 4: Ensure that your printer driver is upto date Step 5: If still unable to print then check is it taking print from other software or not then check accordingly

Find Solutions to Common Issues Related to printing-problems - printer registry issues

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What are the reasons for delays in printing

Printing delays can happen for a few reasons. Here's what you can do:
 1.Reduce Image Resolution:
 Reason :If your invoice has high-resolution images (like a logo or signature) and you're printing in color, it might take longer.
 Solution: Use lower resolution images or consider printing in black and white.
 2.Change Font:
 Reason :If you're using a custom font in your invoice, it can slow down printing.
 Solution: Use a standard font to speed up the printing process.
 3.Update Printer Driver:
 Reason :Check your printer driver and update it if needed.
 Solution: Make sure your printer driver is up-to-date to avoid unnecessary delays in printing.

Invoices I generate in BUSY are not formatted properly when printed. How can I fix the invoice formatting?

To print your invoice correctly from BUSY, please follow these steps:
 Step 1: Check your printer’s page setup and make sure it matches your printing format.
 Step 2: Adjust the paper margin in BUSY by going to the Hardware Configuration under the Administration menu.
 Step 3: If you are printing from the advanced format, you can also set up the Page Setting according to your preference.
 Step 4: Make sure you have set the recommended screen resolution of 1366X768 on your computer.
 Step 5: Test your printer by printing any PDF file from your system and see if it is printed correctly.

The software is not letting me print invoices due to validation errors. What should I do to resolve this?

If you are facing problems while printing the invoice in BUSY then check the below steps.
 Step 1: Make sure that printer is properly configured in BUSY from hardware configuration.
 Step 2: If the printing issue is coming only in one company then after the data backup run the update master balance from housekeeping. If the issue coming in all companies but printing properly from other application then remove and reinstall the BUSY.
 Step 3: Check if the printing issue is coming from other application also then its printer issue, You have to remove and reinstall it in the system.

How can I troubleshoot printer issues in BUSY?

Pls Follow the Steps for Printer Issue :
Step 1: Check printer issue is coming only in One Company or in All Companies.
For One Company : First check the printer in Hardware Configuration then After Data Backup do Reindex database from Housekeeping.
For All Company : After Data Backup, Remove and Reinstall BUSY.
Step 2: If Printing Issue is coming from other application on the system then remove and reinstall the Printer.
Step 3: If Printer is not showing in Hardware Configuration then first set printer as default from printer and devices If Still same then have to do printer registery from Hardware Provider.

What is the ideal printer configuration to use with BUSY?

For printer Issue, In Printer - It should be setup according to the page type A4,A5 etc.
Pls Follow Below Steps in BUSY:
For Configuration:
Step 1: Administration
Step 2: Configuration
Step 3: Hardware Configuration
Step 4: Select the printer from dropdown. If printer is not showing in dropdown then check is it installed or not on system.
Printing Issue in One Company:
Click On
Step 1: Take the backup of the Company
Step 2: Housekeeping
Step 3: Reindex Database
Printing Issue in All Company:
Click On
Step 1: Take the Backup of the Company.
Step 2: Remove & Reinstall it BUSY
Printing Issue is from other Application also:
Step1 : Remove & Reinstall Printer

Error in printing cheques. Troubleshoot in BUSY.

To troubleshoot errors in printing cheques in BUSY, you can try the following steps:
 Step 1 : Check the printer settings in BUSY to ensure they are correct.
 Step 2 : Verify that the printer is properly connected and turned on.
 Step 3 : Restart the printer and the computer to refresh the connection.
 Step 4 : Ensure that the printer has enough paper and ink/toner.
 Step 5 : Update the printer drivers to the latest version.
 Step 6 : Try printing a test page from another application to see if the issue is specific to BUSY.

Why am I getting an error message or timeout when trying to print invoices or documents in BUSY?

There could be several reasons why you are getting an error message or experiencing a timeout when trying to print invoices or documents in BUSY. Some possible reasons include network connectivity issues, printer configuration problems, insufficient system resources, or software compatibility issues. It is recommended to check your network connection, ensure that your printer is properly set up and configured, make sure your system meets the minimum requirements for running BUSY, and ensure that you are using the latest version of the software. If the issue persists, you may need to contact BUSY support for further assistance.

The printer settings are not working properly in BUSY, how to fix?

To fix printer settings issues in BUSY, you can try the following steps:
Step 1. Check the printer configuration: Ensure that the correct printer is selected in BUSY and that the settings match the printer's specifications.
Step 2. Update printer drivers: Make sure you have the latest drivers installed for your printer. You can usually download them from the manufacturer's website.
Step 3. Verify printer connectivity: Ensure that the printer is properly connected to your computer or network. Check cables, Wi-Fi connections, and power supply.
Step 4. Restart printer and computer: Sometimes, a simple restart can resolve printing issues.

The sales invoice print preview looks correct but when I actually print it, the bottom portion is missing. Why is this difference and how can I get the actual print to match the preview?

If the sales invoice print is not looking as per the preview and bottom portion is missing in BUSY, then you need to check these steps:
 Step 1: Go to Administration and click on Configuration. 
 Step 2: Select Hardware configuration and check the margins and shrink printing percentage. 
 Step 3: You need to check also print beyond the BUSY if same issue persist or not. 
 Step 4: You can also check the printer page settings. 
 Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.

I'm unable to print what am I doing wrong?

There could be several reasons why you are unable to print:
Step 1: Make sure printer is properly connected with your system
Step 2: Go to administration menu then click on configuration then open hardware configuration setting in BUSY and set default printer driver as your current printer
Step 3: Make sure your printer allignment is properly configured in BUSY as well as in printer local settings
Step 4: Ensure that your printer driver is upto date 
Step 5: If still unable to print then check is it taking print from other software or not then check accordingly

Frequently AskedQuestions