Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - printer registry issues
Why is the invoice printout different from the preview in BUSY?
When the printed invoice differs from the preview in BUSY, you can follow these steps:
1: Go to Administration.
2: Click on Configuration.
3: Select Hardware Configuration.
4: Choose a printer and configure it accordingly.
5: Verify the system's display resolution settings.
6: Check the printer settings.
7: If you continue to experience issues, consider reinstalling the printer driver.
If you still encounter problems, please don't hesitate to contact us at our 24/7 customer care helpline.
The software is crashing when I try to print invoices. How can I troubleshoot and resolve this issue?
To troubleshoot and resolve the issue of the software crashing when trying to print invoices, you can try the following steps:
Step 1. Restart your computer and try printing the invoices again.
Step 2. Check if there are any updates available for the software and install them.
Step 3. Make sure your printer drivers are up to date.
Step 4. Disable any antivirus or firewall software temporarily and try printing again.
Step 5. If the issue persists, try reinstalling the software.
Why am I unable to perform common tasks like printing or viewing reports in BUSY?
Several reasons could be causing issues with printing or viewing reports in BUSY:
1. Check if your printer is correctly set up and configured with the software. Ensure that the printer drivers are updated, and the printer is set as the default printer on your system.
2. Ensure that you have the necessary permissions within the software to print or view reports. For this, you want to Set UAC Compatibility of BUSY
3. If the problem persists, consider reinstalling the software
My printer is not getting detected by BUSY. What should I do to connect my printer?
If your printer is not getting detected by BUSY then please follow
then given steps
Step 1: Please make sure your printer is connected to the system properly.
Step 2: Then check test printing with pdf directly from system If printing directly
then its mean your printer is working fine.
Step 3: Then go to administration menu then configuration then hardware configuration.
Step 4: Then set your current printer from the list and save.
How do I print reports properly when the content does not fit on one page?
To print reports properly when the content does not fit on one page, you can try adjusting the page layout settings. You can reduce the margins and shrink the paper size from the hardware settings, adjust the font size, or use a smaller font type. Additionally, you can consider using landscape orientation instead of portrait orientation to fit more content on a single page. Another option is to break the report into multiple sections or pages and print them separately.
The print output is distorted or misaligned. How can I fix the print formatting?
If your print out is distorted and misaligned in BUSY, you need to check these troubleshooting steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Hardware configuration and check after increase / decrease Line per page or Shrink Printing.
Step 3: You need to check also print beyond the BUSY if same issue persist or not.
Step 4: You can also check the printer page settings.
Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.
My printer is not detected by BUSY. How do I resolve this?
If the printer is not getting detected in BUSY from the hardware configuration then follow the below steps.
Step 1: Make sure that you printer should be properly installed in the system.
Step 2: Set the printer as default from devices and printer settings then try to add the printer in BUSY from hardware configuration.
Step 3: If still the printer is not showing in BUSY then you need to do the printer registery. For printer registery can contact to the hardware person.
How do I take or re-generate a past invoice/estimate/quote that I was unable to print earlier?
If earlier you were unable to print a particular Invoice and now you want to take the print then follow the steps below:
1. Open the Voucher in Modify mode through Transaction
2. Click on the Transaction type such as sales or purchase
3. Click on Modify and open that voucher
4. Here you can use Alt+P or click on the print Tab
5. Select the format for printing and set the number of copies
6. Select the Printer and click on Print.
What is the solution if my BUSY software is unable to print bills and invoices?
If you are unable to print invoice and bill from BUSY, follow the steps below to troubleshoot:
Step 1: Ensure the printer is connected properly, and the driver is installed.
Step 2: Ensure you have selected the correct printer driver from Hardware Configuration.
Step 3: Set the default printer driver from the Control Panel.
Step 4: Restart the system and then check once.
Step 5: If the issue still persists, you can contact customer support for further assistance.
When I try to print a voucher , it shows a blank page. What should I do to fix this printing issue?
You should follow below steps to fix the printing issue:
Step 1: First check, Is this problem occurring only while printing from a BUSY , Or having same while printing from system?
Step 2: If having issue only in BUSY , Then check hardware configuration through administration and configuration.
Step 3: Set hardware configuration.
Step 4: Save and check.
If still issue persists then can call us on 8282828282 or can share your concern on support@busy.in