Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Do I need to provide bank account details while creating a voucher?
No, There is no need to provide bank details at the of voucher creation although if you want to show bank details in printout below are the steps to follow:-
Step 1: If Using the Standard format of sale go to the Administration menu then the sub menu Configuration Afterwards Invoice document printing(standard).
Step 2: Then click on the Sale option Update bank details under the bank details option and save the Changes.
Step 3: If Using the Advance format of sale then go to the Administration menu and then sub menu Configuration Afterwards Invoice document printing( Advance).
Step 4: Click on Sale voucher type and click on Format then click on the Footer option and update the bank details from there.
Note: Further For the Design format we recommend to contact from Whom you Design the format on a chargeable basis.
The rate and quantity of certain items are not displaying correctly on my printed invoice. How do I verify and correct item details before printing the invoice?
If the rate and quantity of certain items are not displaying correctly on your printed invoice, follow these steps.
Step 1. Go to Administration, click on Configurations, and select Invoice Document Printing.'
Step 2. Click on 'Standard Format, then select Self Configured, and check the character count for rates and quantity. Ensure that you increase the character count if needed.
Step 3. If you are using an advanced format, go to Advanced Printing and modify the format accordingly.
Step 4. Double-check that the fields for rate and quantity have been properly added.
Step 5. Adjust the alignment as necessary, and click on Preview to verify that it is set correctly.
Step 6. If you require further assistance with this customization, you can contact your dealer, but please note that this service may be chargeable.
Is there an option to email or print the invoices from BUSY?
1. To print invoice from BUSY follow th steps:
Step 1: Go to transaction then click on sales invoice or any required voucher type.
Step 2: Then select the modify option and access the invoice in modify mode.
Step 3: Press ALT+P shortcut to give print command then select the sales invoice option
Step 4: Now, Select the print format and click on print.
2. To email invoice from BUSY follow the steps:
Step 1: Go to transaction then click on sales invoice or any required voucher type.
Step 2: Then select the modify option and access the invoice in modify mode.
Step 3: Press ALT+M shortcut to give email command then select the format and click on email.
Step 4: select the report format and mention receiver email id then click on send.
The invoice format in BUSY is not displaying some fields I want like HSN code and quantity. How can I modify the format?
In standard format you can easily print HSN code and quantity,For print Hsn code and quantity please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Invoice/document printing then click on standard
3. Then select invoice type like sale invoice and click on self configured
4. Mention character in Hsn code and in Quantity
5. Total character should be 136 for portrait and 158 for Landscape
If you want Hsn code and quantity in design please follow these steps:
1. Go in Administration then go in configuration
2. Then go in invoice/Document printing click on advanced
3. Select invoice type and check field in Header part and in body part
Note-Before changing anything in the Design format, copy the format,Further you can contact to your registered dealer for this.
I want to print the tax invoice with itemized CGST, SGST, IGST etc along with other details. What settings do I need to configure?
To print the tax invoice with itemized CGST, SGST, IGST etc along with other details,
First, confirm whether it's format, standard, or design.
If it's standard format, the tax invoice with itemized CGST, SGST, IGST etc along with other details will automatically come in the default specified size because of its default setting.
or
If its design format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can be BUSY on a chargeable basis.
I want to print serial numbers on my sales invoices. What is the procedure to do this?
To print serial number details on sale invoice you need to follow the steps
Step1 Go to administration menu and click to configuration and feature option
Step2 click on inventory and enable serial number wise details and save
Step3 Go to item master from administration then master then item then modify
options
Step4 enable maintain serial number details and save
Step5 Go to administration and then configuration
Step6 click on invoice document printing and click on standard then sale Invoice
Step7 Enable Sr no wise option mentioned on the left bottom of design configuration
format and save
Step8 make the sales voucher with item serial number deatils and save then print and select
standard format to see item serial number details in invoice
The printer is not printing the QR code on invoices generated from BUSY. How can I troubleshoot and fix this?
If the QR code is not printing on the invoice, follow these steps.
Step 1. Go to Administration, select Configuration, and click on 'Invoice Document Printing.'
Step 2. Then, click on 'Standard' and select the invoice for which you want to include a QR code.
Step 3. Press 'Y' to print the E-Invoice/B2C QR Code.
Step 4. If you have an advanced or customized format, you can add the field for the QR code, and it will appear in the printing.
Step 5. Before printing the invoice, review the preview. If it appears in the preview but not in the printed copy, check your printer settings.
Step 6. Update printer drivers. Make sure you have the latest drivers for your printer installed, or you can contact your printer's software support.
What should I do if my e-way bill number is not reflecting on the printout of the invoice?
If the e waybill number is not reflecting in the printout of invoice please follow these steps:
Step 1: Go to administration menu then click on configuration submenu
Step 2: Then click on voucher series configuration then select the voucher and select the series
Step 3: After that click on optional fields printing and tick the ewaybill number option
Step 4: Now go to administration menu then click on configuration submenu
Step 5: Click on invoice and document printing and select the standard and then select the voucher such as sale,purchase etc
Step 6: Then click on optional field or transport details printing
Step 7: Make sure it is selected as specified in voucher series configuration
Step 8: You can also select it as as mentioned below and tick the ewaybill number field and save the changes
Can multiple people have authorized signatures in BUSY?
In BUSY, authorised signature works on user level. We can set multi signature image as per users define in BUSY. To print signature and stamp image in invoice you need to have standard model of BUSY. You can follow below steps for configuration:
Step 1: Go to the Adminstration Tab, select Configuration option
Step 2: Click Feature/Option, select General feature
Step 3: Enable Maintain image & signature with user option
Step 4: Define user signature image path in configuration tab and click OK button
Step 5: Save General feature window
Step 6: Click invoice/ Document printing option under configuration option
Step 7: Select invoice type
Step 8: Enable print user signature option
Step 9: Save printing configuration.
Please note, User signature Image should be named same as user name in BUSY and in JPGE format
I want to customize invoices by adding my company logo but cannot figure out how. Where is the invoice customization option?
If you want to add logo in your invoice you can follow given below steps for this:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: After that click on invoice/document printing option
Step 4: Then click on standard option
Step 5: Then select the invoice such as sales invoice,purchase invoice
Step 6: Select print logo option as y to enable it
Step 7: After that specify the path of your logo
Step 8: Make sure your logo should be in JPEG format
Step 9: After that you can configure and set its position,print type,height and width as required
Step 10: Then save the changes and go to transactions menu and preview that invoice and check your logo
