Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Why is the billing address from GST populating on my invoices instead of what I entered in BUSY?
The billing address of party will be print on invoice which you have enter in the party master, but when you validate the party's GST number and update back the details the address will be automatic update according the GST portal and then it will be print on invoices.
I am getting an error message when trying to print. What should I do?
To troubleshoot the print errors in BUSY follow the steps
1 ensure that you have installed a proper printer hardware in your system and its working fine from other application
2 go to administration menu and click on configuration then click on hardware configuration
and set the default printer
Can I remove the fax number showing on header while print from Standard format?
Yes, you can remove the Fax number but you have to follow some steps:
Step 1: Go to Administration and then click on Configuration.
Step 2: Now click on Invoice document printing and click on Standard.
Step 3: Now select invoice and remove number of Fax from header and save the configuration.
The print preview in BUSY is not properly formatted, and the layout is disturbed. How can I fix the print preview to match the actual printed invoice?
If the priview of format layout not correct , follow the below steps to correct it :
Step 1: Go to administration then configuration and hardware configuration
Step 2: Line per page should be between 60 to 65 line
Step 3: Mention shrinking printing percentage to 95
The Qr-code of E-invoice is not appearing on my generated invoices. How can I get the Qr-code of E-invoice to show properly
To obtain the QR code for an E-invoice in an invoice, Follow These Step:
Step 1: Remove the E-invoice number from the transportation window.
Step 2: Regenerate the E-invoice
Step 3: then Check Same E-invoce No. is generated and then check qr code of E-invoice will showing in invoice
I am unable to print GST bills and invoices from BUSY. What could be the reason, and how can I fix this?
If print is not generating , you can check the following option :
Step 1: Go to administration then configuration and hardware configuration
Step 2: Check the printer is selected correct
Step 3: Go to hardware and printer option in system and check printer status
Step 4: Reinstall printer driver
What is the process to change the invoice header and footer content for the standard sales invoice format in BUSY?
For change in invoice header and footer content for the standard sales invoice format in BUSY please follow below mention steps:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Invoice/Document Printing
Step 4:- Standard
Step 5:- Sales invoice, change header and footer details and save
I want to check the status of a print job from BUSY. How can I do this?
To check the status of a print status from BUSY , you can follow the below steps:
Step 1: Go to control pannel of system and go to hardware and sound
Step 2: Then select device and printer configuration
Step 3: Select printer and right click then check print queue
How can I edit or remove companys mobile number or email from the standard format?
To edit or remove companys mobile number or email from standard printing format follow below steps:
Step1: Go to company menu and then click on edit company option
Step2: here you can edit or remove mobile number or email ID and then save the changes by click on save button
I need help linking my bank account to BUSY. What should I do?
To link your bank account to BUSY you need to follow the steps
1 open BUSY company and go to administration menu and
click on configuration
2 click on invoice document printing and click standard
3 click on sale invoice and fill bank details on bank details box