Frequently Asked
Questions

Q: E invoice generated yesterday from BUSY but it is not visible on the portal today?

Please check the generated e invoice report in the E invoice portal. Further if still not showing then check if there is some technical issue in the E invoice portal.

Q: My shipment is going to Nepal. Do I need any special codes or paperwork?

For shipments to Nepal, you need to create an export invoice in BUSY with the port code and port address. Then, you can also generate an e-invoice for that invoice.

Q: What is the process to get e-invoicing enabled for my account in BUSY?

To enable E-invoice go to: Step 1 : Click on administration Step 2 : Configuration Step 3 : Features and options Step 4 : GST Step 5 : Enable E-invoice

Q: I am getting an error saying invalid field length. What should I check?

When you generate an e invoice in BUSY, you may get error of voucher number lenght, HSN Code lenght, you need to correct them to comply with the GST regulations.

Q: E-invoice saved automatically without intention. Why did it happen and how to avoid?

It is impossible that you have generated e-invoice without any process so please ensure the things before proceeding for the e-invoice generation as it cannot be done without your intentions

Q: What do I need to do in the GST and VAT menu?

You can configure GST and VAT related settings of your company in GST / VAT menu. You can also configure for automatica generation of E way bill and E invoice.

Q: Can I make changes to an already uploaded e invoice on portal?

No, once an e invoice has been uploaded on the portal, you cannot make any changes in it. Further, you will able to cancel the whole invoice within 24 hours.

Q: How do I link the e-invoice to my email id?

With BUSY, you can generate E invoices automatically. But there is no provision to direct email the e invoice from BUSY. You can save PDF and send externaly via mail.

Q: Does the software support both BB and BC e-invoicing?

No, the BUSY doesn't support B2C e-invoicing. You can generate e-invoice for the B2B transactions only as there is no provision on e-invoice portal to generate e-invoice for the B2C transactions

Q: I am not able to add my buyer details in the e-invoice form. How can I add or edit buyer details?

To edit the buyer details in BUSY for e invoice go to administration menu then select masters option and then click on account modify option to edit the account details.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

E invoice generated yesterday from BUSY but it is not visible on the portal today?

Please check the generated e invoice report in the E invoice portal. Further if still not showing then check if there is some technical issue in the E invoice portal.

My shipment is going to Nepal. Do I need any special codes or paperwork?

For shipments to Nepal, you need to create an export invoice in BUSY with the port code and port address. Then, you can also generate an e-invoice for that invoice.

What is the process to get e-invoicing enabled for my account in BUSY?

To enable E-invoice go to:
 Step 1 : Click on administration
 Step 2 : Configuration
 Step 3 : Features and options
 Step 4 : GST
 Step 5 : Enable E-invoice

I am getting an error saying invalid field length. What should I check?

When you generate an e invoice in BUSY, you may get error of voucher number lenght, HSN Code lenght, you need to correct them to comply with the GST regulations.

E-invoice saved automatically without intention. Why did it happen and how to avoid?

It is impossible that you have generated e-invoice without any process so please ensure the things before proceeding for the e-invoice generation as it cannot be done without your intentions

What do I need to do in the GST and VAT menu?

You can configure GST and VAT related settings of your company in GST / VAT menu. You can also configure for automatica generation of E way bill and E invoice.

Can I make changes to an already uploaded e invoice on portal?

No, once an e invoice has been uploaded on the portal, you cannot make any changes in it. Further, you will able to cancel the whole invoice within 24 hours.

How do I link the e-invoice to my email id?

With BUSY, you can generate E invoices automatically. But there is no provision to direct email the e invoice from BUSY. You can save PDF and send externaly via mail.

Does the software support both BB and BC e-invoicing?

No, the BUSY doesn't support B2C e-invoicing.
You can generate e-invoice for the B2B transactions only as there is no provision on e-invoice portal to generate e-invoice for the B2C transactions

I am not able to add my buyer details in the e-invoice form. How can I add or edit buyer details?

To edit the buyer details in BUSY for e invoice go to administration menu then select masters option and then click on account modify option to edit the account details.

Frequently AskedQuestions