Frequently Asked
Questions

Q: What is the difference between Webtel and Pinnacle IDs in BUSY for E-Waybill and E-Invoice?

Pinnacle and Webtel both are GSP provider you can create any of them the GSP ID and password and use to create E-invoice and E-way bill

Q: How do I ensure the e-invoice details I enter in BUSY are accurate? Is there any validation process before generating the e-invoice?

Yes,there is a option of Check Possible errors in BUSY before generating E-invoice ,you can check the error in e-invoice with the help of this option.

Q: I cancelled the voucher but the e-invoice is not getting cancelled. What additional steps do I need to take?

If you have cancelled the voucher but the e-invoice is not getting cancelled in BUSY,Follow these steps : Step 1: Open the voucher and then

Q: Should I make the PIN code zero in the Transport Details window to fix the E-invoice generation error?Duplicate

In general terms, setting the PIN code to zero in the Transport Details window may not be a recommended for resolving a duplicate E-invoice generation error.

Q: My supplier invoices do not show IRN number and other e-invoice fields. What do I need to configure to view these details?

If your supplier invoices do not show the IRN number and other e-invoice fields, you can contact your supplier. It's entirely dependent on your supplier.

Q: I am unable to locate the 'Cancel' option for an invoice. Where can I find this option on the portal?

If you unable to locate the cancel option for an invoice on the portal then you contact your tax consultant or e-invoice portal helpline no.

Q: I entered the text number but am still unable to generate E-Invoice. What could be the reason for this?

I'm sorry, but there is not enough context to provide a concise to this question. Could you please provide more information or clarify your question.

Q: What mandatory details like party's location/PIN code should be entered in BUSY to generate compliant GST e-invoices without errors?

For generating E-invoice without error enter correct details of party and item. Transporter details enter party Pincode and Station of party Transporter ID if have.

Q: What are the different modes of generating E-Invoices in BUSY Automatic, JSON, Excel? Which one should I use?

To generate E-invoices in BUSY, there are various options available. 1. Automatic Generation 2. JSON Format 3. Plain Excel You can use Automatic Generation.

Q: How do I check if an E-Invoice has been generated successfully in BUSY?

After generation of e-invoice if it is showing e-invoice generated successfully and print of E-invoice is appearing in next window it means its successfully generated

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

What is the difference between Webtel and Pinnacle IDs in BUSY for E-Waybill and E-Invoice?

Pinnacle and Webtel both are GSP provider you can create any of them the GSP ID and password and use to create E-invoice and E-way bill

How do I ensure the e-invoice details I enter in BUSY are accurate? Is there any validation process before generating the e-invoice?

Yes,there is a option of Check Possible errors in BUSY before generating E-invoice ,you can check the error in e-invoice with the help of this option.

I cancelled the voucher but the e-invoice is not getting cancelled. What additional steps do I need to take?

If you have cancelled the voucher but the e-invoice is not getting cancelled in BUSY,Follow these steps : 
 Step 1: Open the voucher and then

Should I make the PIN code zero in the Transport Details window to fix the E-invoice generation error?Duplicate

In general terms, setting the PIN code to zero in the Transport Details window may not be a recommended for resolving a duplicate E-invoice generation error.

My supplier invoices do not show IRN number and other e-invoice fields. What do I need to configure to view these details?

If your supplier invoices do not show the IRN number and other e-invoice fields, you can contact your supplier. It's entirely dependent on your supplier.

I am unable to locate the 'Cancel' option for an invoice. Where can I find this option on the portal?

If you unable to locate the cancel option for an invoice on the portal then you contact your tax consultant or e-invoice portal helpline no.

I entered the text number but am still unable to generate E-Invoice. What could be the reason for this?

I'm sorry, but there is not enough context to provide a concise to this question. Could you please provide more information or clarify your question.

What mandatory details like party's location/PIN code should be entered in BUSY to generate compliant GST e-invoices without errors?

For generating E-invoice without error enter correct details of party and item. Transporter details enter party Pincode and Station of party Transporter ID if have.

What are the different modes of generating E-Invoices in BUSY Automatic, JSON, Excel? Which one should I use?

To generate E-invoices in BUSY, there are various options available.
 1. Automatic Generation
 2. JSON Format
 3. Plain Excel 
 You can use Automatic Generation.

How do I check if an E-Invoice has been generated successfully in BUSY?

After generation of e-invoice if it is showing e-invoice generated successfully and print of E-invoice is appearing in next window it means its successfully generated

Frequently AskedQuestions