Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
How do I change the E-Invoicing authorized signatory details in BUSY?
In BUSY we do not have any provision to change e-invoice authorized signatory detail further for this you can contact on e-invoice customer support team.
Why am I unable to cancel an e-invoice within hours?
You are not able to Cancel an E invoice within 48 hours because the time limit
for canceling an E invoice is 24 Hours.
What happens if I generate an incorrect e-invoice in BUSY?
If you generate an incorrect e-invoice in BUSY, you will need to cancel the incorrect invoice and generate a new one with the correct details.
What is the turnover threshold for enabling E-Invoicing in BUSY?
For E-invoice threshold limit is 5 crore of sales in any financial year from 2017-2023. You can check your eleigibilty for E-invoice from GST portal
What is the meaning of status in e-invoice management?
In BUSY, the status in e-invoice management refers to the current state of an e-invoice, such as whether it has been generated, cancelled, or modified.
If I cancel an invoice, will the voucher number stay the same when I reupload?
No, if you cancel an invoice, you cannot generate a new invoice with the same voucher number, you have to create invoice on another Invoice.
What is the time limit within which an invoice can be generated after creating it?
E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.
What is the validity period of a generated E-Invoice? When does it expire if unused?
E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.
BUSY is showing error for party location while generating e-invoice. How can I correct this?
To correct the error for party location while generating an e-invoice in BUSY, you need to ensure that mention station and pincode in account master.
How can I fix the issue of the wrong company name appearing in e-invoices?
To change the company name:
Step 1 : CLick on company menu
Step 2 : Edit company
Step 3 : Change company name
Step 4 : Generate E-Invoice