Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
How do I generate e-invoices for my BB and BC sales?
E invoice can't be generated for B2C sales but can be generated for B2B sales.
Follow the below steps to generate E invoice for B2B sales invoice in BUSY:
Step 1: Go to Administration then click on Configuration
Step 2: Under Configuration click on Features & Options, then go to GST VAT tab.
Step 3: Enable E invoice required option and configure Supplier place and pin code then specuify user righst accordingly.
Step 4: Then create GSP credentials from eway/e invoice portal under server name Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited.
Step 5: After creating GSP credentials, mention in GSP configuration in their respective fields then save it.
Step 6: Then Go to Administration then click on Configuration.
Step 7: Then Click on Voucher Series Configuration then Select Sales/Supply ouward then Select the Voucher Series.
Step 8: After Selecting Voucher Series Click on Voucher Configuration.
Step 9: In voucher configuration window, enable Generate E Invoice after Saving and then go to Sales invoice, you can create voucher and generate e invoice.
How can we print E invoice QR code in sales invoice?
In BUSY , we can print E invoice QR code in standard as well as in advance format.
1. If you want to print E invoice QR code in standard format then please follow the below steps:-
Step 1: Go to administration and select Configuration option
Step 2: Click on Invoice document printing standard
Step 3: Select sale invoice
Step 3: Enable Print E invoice QR code and save the configuration
2. If you want to print E invoice QR code in advance format then please follow the below steps:-
Step 1: Go to administration and select configuration tab
Step 2: Click on Invoice document printing advance
Step 3: Then click on sales invoice and select the required format in which you want to configure.
Step 4: Choose the position like header or footer
Step 4: Configure for E invoice QR code field from field available tab.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same.
I enabled e-invoice but still get errors. What settings do I need to check in BUSY?
If you are unable to generate e-invoices and keep encountering errors, you can check the following.
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location and pincode.
Step 9. If the invoice is 'bill to ship to,' check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
How do I configure the e-invoicing registration and integration in a new BUSY company?
How do I configure the e-invoicing registration and integration in a new BUSY company?
"For Automatic configuration of E-invoice bill in BUSY please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Features/options menu and click then go in GST/VAT
3. Then Go in E-invoice configuration and mention some detail like from place and pin code
4. Then Go in Gsp configuration and create gsp id and mention here
for create GSP id please follow these steps:
Open E-way Bill portal
Then Go in registration
Then Go in for GSP
Mention OTP(which was received on Registered mail id or Register mobile Number
After mention OTP and create new id
5. After save configuration Go in Administration then configuration
6. Then Go in voucher series configuration and select voucher type
7. Then select series and click on voucher configuration
8. Enable input transport detail yes and generate E-invoice bill after save voucher yes"
How do I generate an e-Invoice in BUSY after saving a voucher?
To generate an E Invoice after saving voucher in BUSY, you need to follow these steps:
Step 1: Go to Administration menu and click on Configuration.
Step 2: Select Voucher Series Configuration and then select the voucher type for which you want to generate E Invoice such as Sales, Sales Return, etc.
Step 3: Select the series and click on Voucher Configuration.
Step 4: Here, you will see the options of Input Transport Details and Generate E Invoice After Saving, Set Y on that and save.
Step 5: Now, go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 6: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 7: Enter other details in transport details window such as Place, Pincode, etc and save.
Step 8: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 9: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.
How can I start using e-invoicing from a particular month in BUSY?
If you want to use E-invoicing feature in BUSY please follow given below steps:
Step 1: Make sure that you have generated your GSP's/API credential on E-invoice portal such as Webtel and pinnacle.
Step 2:Now open your company in which you want to configure the e-invoice configuration.
Step 3:Now Click on Administration menu and click on configuration option
Step 4:Then click on Features and options button then click on GST VAT button.
Step 5:Now enable E-invoice required option selected as Y then click on GSP configuration button.
Step 6:Afterward select automatically to set GSP for both Eway bill and Einvoice.
Step 7:Then mention the user name and password for both GSP's in respective field validate it and press ok button to save the configuration.
Step 8:Then Click on SAve button to save the changes on previous window.
Step 9: Then go to administration menu then click on configuration button
Step 10: Then open voucher series configuration and enable Input transport details and generate e-invoice after saving option and save it
How can I start generating E-Invoices automatically in BUSY?
If you want to use E-invoicing automatically in BUSY please follow given below steps:
Step 1: Make sure that you have generated your GSP's/API credential on E-invoice portal such as Webtel and pinnacle.
Step 2:Now open your company in which you want to configure the e-invoice configuration.
Step 3:Now Click on Administration menu and click on configuration option
Step 4:Then click on Features and options button then click on GST VAT button.
Step 5:Now enable E-invoice required option selected as Y then click on GSP configuration button.
Step 6:Afterward select automatically to set GSP for both Eway bill and Einvoice.
Step 7:Then mention the user name and password for both GSP's in respective field validate it and press ok button to save the configuration.
Step 8:Then Click on SAve button to save the changes on previous window.
Step 9: Then go to administration menu then click on configuration button
Step 10: Then open voucher series configuration and enable Input transport details and generate e-invoice after saving option and save it"
How do I skip quantity details and club everything under one HSN code when generating an e-invoice in BUSY?
To club the item details on the HSN and unit at E invoice generation in BUSY, follow these steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window then save the invoice.
Step 5: Now ,click on YES to generate E invoice and then select Automatic mode for it.
Step 6: Now, Specify Y to enable Club item details on HSN and unit then press on OK tab.
Step 7: Next, Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E invoice.
When generating e-invoice in BUSY, I get an error "invalid login credentials". What is the reason and fix for this error?
By following below steps ,you can fix the error of "Invalid login credentails":
Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx
Step 2: In menu select registration option.
Step 3: Click on 'FOR GSP'
Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no.
Step 5: Verfiy OTP.
Step 6: Then click on Freeze option and freeze previous username.
Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle teleservices pvt ltd both.
Step 8: Copy user name.
Step 9: Go in administration.
Step 10: Select configuration option.
Step 11: Select feature/options.
Step 12: Then click on GST/VAT.
Step 13: Mention GSP ID in given window and valid it.
Step 14: Save the configuration and check again by generating invoice.
For further you can contact to our 24*& Helpline no. 8282828282 or share your query on support@busy.in
Why is my e-invoice not getting generated automatically in BUSY?
If your e-invoice is not getting generated automatically in BUSY, several factors could be causing this issue. Here are some common reasons and steps to address them:
Step 1 :Verify that the configuration settings within your BUSY are correctly set up to enable automatic e-invoice generation.
Step 2 :If your software relies on an external API or integration to generate e-invoices automatically, ensure that the integration is functioning correctly
Step 3 : Check for any issues with the API connection, and ensure that it is up to date.
Step 4 : E-invoicing in some regions may have specific requirements and mandatory fields that must be included in the invoice.
Step 5 :Ensure that all data entered in your invoices, such as GSTIN numbers, HSN or SAC codes, and invoice details, are accurate and up to date. Inaccuracies in the data can lead to e-invoice generation failures.
Step 6 :Familiarize yourself with the specific e-invoicing compliance rules in your region or country. Ensure that you are following all required procedures.
