Frequently Asked
Questions

Q: The invoice generated from BUSY contains wrong party/transporter details. How can I modify this before generating the final invoice?

Follow below steps to modify the party/transporter details in the invoice generated from BUSY before generating the final invoice: Step 1: Open relevant voucher in modify mode. Step 2: Then press ALT+ M on party name. Step 3: Mention requird fields correctly. Step 4: Save the master. Step 5: Then proceed and in transport window mention fields like, Transporter name, station,pincode. Step 6: Save the configuration and proceed for generate. Step 7: Then in Automaticaly generate window of E-invoice check all configuration. Step 8: Select Ok then a winodw will appear as Check possible errors. Step 9: Click on it and check is there's any invalid entry. Step 10: If found then press enter on it and correct. Step 11: Proceed for generate.

Q: How can I troubleshoot an error while generating an e-invoice?

To troubleshoot an error while generating an e-invoice, you can try the following steps: Step 1. Check your internet connection: Ensure that you have a stable internet connection to avoid any connectivity issues. Step 2. Verify your credentials: Double-check the login credentials you are using to generate the e-invoice. Make sure they are correct and up-to-date. Step 3. Review the invoice details: Check if all the required fields in the invoice are filled correctly, including the party details, item details, and tax information. Step 4. Update your software: Ensure that you are using the latest version of the accounting software. If not, update it to the latest version as it may contain bug fixes and improvements. Step 5. Clear cache and cookies: Clear your browser's cache and cookies to remove any temporary data that may be causing conflicts

Q: Enable e-invoice generation option in BUSY Billing module.

To enable E-invoice Generation option in BUSY, Follow these steps : Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal, then click on API registration. Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Q: I need help setting up e-invoicing in BUSY. Who can assist me with the configuration?

To setting up e-invoicing in BUSY, Follow these steps : Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal, then click on API registration. Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Q: I am having issues with billing, shipping, and invoice generation. What could be causing this?

To avoid the issues with billing/shipping and invoice generation, follow below steps: Step 1: First enable billing/shipping window. Step 2: To enable this go in administration and select configuration then click on voucher series configuration . Step 3: Pick relevant vouche type and series, Step 4: Click on voucher configuration. Step 5: Enable the option of seperate Billing/Shipping. Step 6: Save the configuration and go in desired voucher. Step 7: After selection of party a window will appear. Step 8: Select GST report Basis as if we want to ship our goods in different state then mention ship to address on that window. (Don't mention GST number on that window if we have different ship to state) Step 9: Save the configuration. Step 10: So it will reflect accordingly with given information.

Q: My valid HSN code is also showing invalid error in e-invoice. Why does this happen?What are the steps to generate an e-invoice on BUSY?

If your HSN code is valid but show invalid while generating e-invoice. Go to Item master and validate HSN if it show valid in item master then check the length of HSN code Length of HSN code depends on the turnover We recommed you to enter HSN of 6 to 8 digits To generate the E-invoice from BUSY follow the below mentioned steps: Step 1: Go to Administration and then configuration Step 2: Click on Features and options and then GST/VAT Step 3: Enable E-invoice required option and configure that Step 4: Create GSP ID and password from E-way bill portal Step 5: In GSP configuration window enter the GSP ID and password Step 6: From Voucher series configuration Enable Generate E-invoice after saving and Input Transport details Step 7:Save the changes

Q: when I try to generate E-invoices in BUSY, I get an error of in correct UQC. where can I get the option to correct it?

By following given steps you will get an option to correct the error of UQC: Step 1: Open voucher in modify mode. Step 2: Then click on save option. Step 3: After it select yes on genereate E-Invoice window. Step 4: Generate through automatic mode and configure all the configuration. Step 5: Before generation a winodw will appear which shows Check all possible errors. Step 6: Click on it then press Enter on error which is showing. Step 7: Then it will show few option,as Update transport deatils, Update party address, Update UQC Step 8: Press enter on Update UQC. Step 9: Then mention UQC for E-invoice. Step 10: Save the configuration. Step 11: Go back and generate E-Invoice.

Q: Why am I unable to see the option for Alt+X to cancel an invoice? How do I cancel invoices in BUSY?

To to see the option for Alt+X to cancel an invoice, you need to follow the below steps: Step 1: You need to open that e invoice sales voucher in Modify mode by using Steps: Transactions, Sales, Modify, Step 2: then put the bill number of that particular e invoice, click OK, and open it. Step 3: After you open the sales invoice voucher window, you will see a cancel option at the top of the screen. Click on that option to cancel the sale invoice in BUSY, Step 4: and then it will ask for narration. Put cancel narration, Step 5: and then they will ask if you want to cancel from the GST portal. Also, click Yes to cancel from the GST portal.

Q: I have multiple companies with different GST numbers. How can I do separate configurations for e-invoicing in each company?

To do separate configurations for e-invoicing in each company with different GST numbers you can follow these steps in BUSY: Step 1: Open each company separately in BUSY. Step 2: Go to configuration click on Features and option. Step 3: Select GST/VAT E invoice required yes click on configuration mention From Place and PIN Code. Step 4: Create GSP ID On Portal. Step 4: Click on GST/VAT Select GSP configuration Mention GSP ID and validate. Step 5: Go to Configuration then click on voucher series confnniguration select sale voucher Then click on voucher configuration and right side Generate E invoice after saving voucher yes. Step 6: While creating voucher In Transport Window E Invoice Required yes. Repeat these steps In each company with a different GST number.

Q: I am unable to Configure e-invoice Option in BUSY. How can I resolve this?

Follow below steps to configure e-invoice option in BUSY: Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal, then click on API registration. Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Dealer Complaint/Issues

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Dealer Complaint/Issues

The invoice generated from BUSY contains wrong party/transporter details. How can I modify this before generating the final invoice?

Follow below steps to modify the party/transporter details in the invoice generated from BUSY before generating the final invoice: 
 Step 1: Open relevant voucher in modify mode. 
 Step 2: Then press ALT+ M on party name. 
 Step 3: Mention requird fields correctly. 
 Step 4: Save the master. 
 Step 5: Then proceed and in transport window mention fields like, Transporter name, station,pincode. 
 Step 6: Save the configuration and proceed for generate. 
 Step 7: Then in Automaticaly generate window of E-invoice check all configuration. 
 Step 8: Select Ok then a winodw will appear as Check possible errors. 
 Step 9: Click on it and check is there's any invalid entry. 
 Step 10: If found then press enter on it and correct. 
 Step 11: Proceed for generate.

How can I troubleshoot an error while generating an e-invoice?

To troubleshoot an error while generating an e-invoice, you can try the following steps:
Step 1. Check your internet connection: Ensure that you have a stable internet connection to avoid any connectivity issues.
Step 2. Verify your credentials: Double-check the login credentials you are using to generate the e-invoice. Make sure they are correct and up-to-date.
Step 3. Review the invoice details: Check if all the required fields in the invoice are filled correctly, including the party details, item details, and tax information.
Step 4. Update your software: Ensure that you are using the latest version of the accounting software. If not, update it to the latest version as it may contain bug fixes and improvements.
Step 5. Clear cache and cookies: Clear your browser's cache and cookies to remove any temporary data that may be causing conflicts

Enable e-invoice generation option in BUSY Billing module.

To enable E-invoice Generation option in BUSY, Follow these steps : 
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
 Step 4: Login the E-invoice portal, then click on API registration.
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

I need help setting up e-invoicing in BUSY. Who can assist me with the configuration?

To setting up e-invoicing in BUSY, Follow these steps : 
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
 Step 4: Login the E-invoice portal, then click on API registration.
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

I am having issues with billing, shipping, and invoice generation. What could be causing this?

To avoid the issues with billing/shipping and invoice generation, follow below steps:
 Step 1: First enable billing/shipping window.
 Step 2: To enable this go in administration and select configuration then click on voucher series configuration .
 Step 3: Pick relevant vouche type and series,
 Step 4: Click on voucher configuration.
 Step 5: Enable the option of seperate Billing/Shipping.
 Step 6: Save the configuration and go in desired voucher.
 Step 7: After selection of party a window will appear.
 Step 8: Select GST report Basis as if we want to ship our goods in different state then mention ship to address on that window.
 (Don't mention GST number on that window if we have different ship to state)
 Step 9: Save the configuration.
 Step 10: So it will reflect accordingly with given information.

My valid HSN code is also showing invalid error in e-invoice. Why does this happen?What are the steps to generate an e-invoice on BUSY?

If your HSN code is valid but show invalid while generating e-invoice. 
Go to Item master and validate HSN if it show valid in item master then check the length of HSN code 
Length of HSN code depends on the turnover 
 We recommed you to enter HSN of 6 to 8 digits
To generate the E-invoice from BUSY follow the below mentioned steps: 
Step 1: Go to Administration and then configuration 
Step 2: Click on Features and options and then GST/VAT 
Step 3: Enable E-invoice required option and configure that 
Step 4: Create GSP ID and password from E-way bill portal 
Step 5: In GSP configuration window enter the GSP ID and password 
Step 6: From Voucher series configuration Enable Generate E-invoice after saving and Input Transport details
Step 7:Save the changes

when I try to generate E-invoices in BUSY, I get an error of in correct UQC. where can I get the option to correct it?

By following given steps you will get an option to correct the error of UQC: 
 Step 1: Open voucher in modify mode. 
 Step 2: Then click on save option. 
 Step 3: After it select yes on genereate E-Invoice window. 
 Step 4: Generate through automatic mode and configure all the configuration. 
 Step 5: Before generation a winodw will appear which shows Check all possible errors. 
 Step 6: Click on it then press Enter on error which is showing. 
 Step 7: Then it will show few option,as Update transport deatils, Update party address, Update UQC 
 Step 8: Press enter on Update UQC. 
 Step 9: Then mention UQC for E-invoice. 
 Step 10: Save the configuration. 
 Step 11: Go back and generate E-Invoice.

Why am I unable to see the option for Alt+X to cancel an invoice? How do I cancel invoices in BUSY?

To to see the option for Alt+X to cancel an invoice, you need to follow the below steps: 
 Step 1: You need to open that e invoice sales voucher in Modify mode by using Steps: Transactions, Sales, Modify, 
 Step 2: then put the bill number of that particular e invoice, click OK, and open it. 
 Step 3: After you open the sales invoice voucher window, you will see a cancel option at the top of the screen. Click on that option to cancel the sale invoice in BUSY, 
 Step 4: and then it will ask for narration. Put cancel narration, 
 Step 5: and then they will ask if you want to cancel from the GST portal. Also, click Yes to cancel from the GST portal.

I have multiple companies with different GST numbers. How can I do separate configurations for e-invoicing in each company?

To do separate configurations for e-invoicing in each company with different GST numbers you can follow these steps in BUSY:
 Step 1: Open each company separately in BUSY.
 Step 2: Go to configuration click on Features and option.
 Step 3: Select GST/VAT E invoice required yes click on configuration mention From Place and PIN Code. 
 Step 4: Create GSP ID On Portal.
 Step 4: Click on GST/VAT Select GSP configuration Mention GSP ID and validate.
 Step 5: Go to Configuration then click on voucher series confnniguration select sale voucher Then click on voucher configuration and right side Generate E invoice after saving voucher yes. 
 Step 6: While creating voucher In Transport Window E Invoice Required yes.
 Repeat these steps In each company with a different GST number.

I am unable to Configure e-invoice Option in BUSY. How can I resolve this?

Follow below steps to configure e-invoice option in BUSY:
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
 Step 4: Login the E-invoice portal, then click on API registration.
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Frequently AskedQuestions