Frequently Asked
Questions

Q: Why am I unable to withdraw the e-invoice before generating the bill? What is the correct process?

You can not generate the e invoice without generating the bill in BUSY Software. You can follow the process to generate e invoice. Step 1. First you have to generate bill. Step 1. Then While saving the voucher you will get the option of e invoice generation option. Step 2 Press yes to generate e invoice Step 3. Then check all available options Step 4. Proceed to generate e invoice Step 5. Check possible error Step 6. After checking error Step 7. Proceed to generate e invoice Step 8. Check all details in e invoice window Step 9. After checking the details generate e invoice.

Q: How to generate E-Way bill within e-invoice?

To generate an E-way bill within an e-invoice, you can follow these steps: Step 1: Go to Administration and select Configuration. Step 2: Select Features/Options and choose GST/VAT. Step 3: Enable E-way bill and E-invoice, and mention the From place and pincode in both configurations. Step 4: Specify Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited GSP IDs in GSP configuration, which are generated from the E-way bill portal. Step 5: Enable Input Transport Details, Enable generate the E-way bill and e-invoice from voucher series configuration. Step 6: You need to enable Generate E-way bill within e-invoice during voucher creation in the transport column. Step 7: Generate the E-way bill within the e-invoice successfully.

Q: Why am I getting invalid tax code error during e-invoice generation?

If you are getting invalid tax rate error while generating e-invoice,check the below steps Step 1 Check sale type if used in voucher,either it is selcted properly as tax applicability Step 2 Check the item entred in voucher if tax category is tagged in it or not and to check tax category in item,use ALT+M to modify item and check Step Step 3 Check tax applied on item is for goods or services as in tax category either it is for goods or for services Step 4 If tax is applied in bill sundry,check if it applied properly Step 5 Check tax applied is coorect according type of transaction,interstate or intrastate Step 6 Now again proceed to generate e-invoice by chceking possible errors

Q: Can i cancel E-invoice of credit note e-invoice from BUSY?

Yes you can cancel e-invoice of credit note from BUSY please follow these steps: Step 1: Go to transactions menu and open the credit note voucher from modify or list for which you want to cancel e-invoice Step 2: After that press the shortcut key ALT+X to cancel the voucher after that click on yes button to cancel it Step 3: Specify the narration if required then press enter after that it will ask you for cancel E-invoice on government portal so select it as Y Step 4: Then specify the reason and remarks then click on ok button to proceed for a cancellation of e-invoice Step 5: If you have exceed the limit of 24 hours you cannot cancel e-invoice

Q: How to correct sync errors between BUSY and GSP portal for e-invoicing?

To correct error related to GSP while generating e-invoice : Step 1: Go to Adminsitration Menu Step 2: Click on Configuation option Step 3: Then click on Feature and option Step 4: Then click on GST/Vat feature Step 5: Click on GSp configuration box and click on validate button if GSP id not validate then, Step 6: Login E-invoice portal Step 7: Go to Api user menu Step 8: Then click on list of gsp user and then freeze id by click on freeze option Step 9: Then Click on ADD new and create new GSp id of webtel and pinnacle Step 10: Then mention GSP user name and passowrd in GSp configuration field then save the configuration

Q: What is the process to enable e-invoice integration with Anutex in BUSYGST?

For E-invoicing integration in BUSY Please follow below mention steps:- Step 1:- First Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd. After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /Option Step 4:- GST/VAT Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration Now you can create E-invoicing directly from BUSY

Q: How can I validate GSP id for e-invoices in BUSY?

To Validate GSP id for E-invoice with BUSY software follow these steps: Step 1: Make sure you have configured GSP id from E-invoice portal such as webtel and pinnacle Step 2: Then open your company in BUSY Step 3: Then go to administration menu Step 4: Then click on configuration button Step 5: Then click on features & Option button Step 6: Then click on GST/VAT button Step 7: Then enable E-invoice required as yes Step 8: Then configure the from place,pincode from configuration Step 9: Then click on GSP configuration option and specify the id and password such as webtel,pinnacle etc Step 10: Then click on validate button to validate it

Q: What is the process to configure e-invoicing in BUSY?

For E-invoicing configration in BUSY Please follow below mention steps:- Step 1:- First Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd. After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /Option Step 4:- GST/VAT Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration Now you can create E-invoicing directly from BUSY

Q: Why am i unable to see certain fields like UQC, pin code, in the E-invoice generation time in BUSY ? what can i do to resolve it ?

To view certain fields such as UQC and pin code during E-invoice generation in BUSY, follow these steps: Step 1: Go to Administration. Step 2: Click on Master. Step 3: Select the Item Master in which you want to specify UQC, Pincode, and more. Step 4: In Item Master, place your cursor on 'Unit name,' then use the Alt key along with 'M' to enter the UQC quantity name and save it successfully. Step 5: In the Account Master, specify the Pincode and Station accordingly. Important Note: If UQC needs to be mentioned during E-invoicing and you encounter an error, click on the UQC error and correct it accordingly

Q: How can I generate an E-invoice if I am encountering an error stating that GSTIN is not enabled for E-invoicing?

If you are facing an error of To GSTIN is not enabled for E invoicing then follw the below steps: Step 1: Open any browser, such as Chrome, then access the E-invoice site https://einvoice1.gst.gov.in/ Step 2: Click on the Registration option, then choose E-invoice enablement. Step 3: Now, Specify the company GSTIN and captcha, then press the Ok tab. Step 4: You will receive an OTP on your registered email id or mobile number; specify the OTP. Step 5: Enter the annual turnover details with related financial year and sumit the data. Enter the annual turnover details with related financial year and submit the data. After the completion of the process, you will be able to generate E-invoices from BUSY.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I unable to withdraw the e-invoice before generating the bill? What is the correct process?

You can not generate the e invoice without generating the bill in BUSY Software. 
 You can follow the process to generate e invoice. 
 Step 1. First you have to generate bill. 
 Step 1. Then While saving the voucher you will get the option of e invoice generation option. 
 Step 2 Press yes to generate e invoice 
 Step 3. Then check all available options 
 Step 4. Proceed to generate e invoice 
 Step 5. Check possible error 
 Step 6. After checking error 
 Step 7. Proceed to generate e invoice 
 Step 8. Check all details in e invoice window 
 Step 9. After checking the details generate e invoice.

How to generate E-Way bill within e-invoice?

To generate an E-way bill within an e-invoice, you can follow these steps:
 Step 1: Go to Administration and select Configuration.
 Step 2: Select Features/Options and choose GST/VAT.
 Step 3: Enable E-way bill and E-invoice, and mention the From place and pincode in both configurations.
 Step 4: Specify Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited GSP IDs in GSP configuration, which are generated from the E-way bill portal.
 Step 5: Enable Input Transport Details, Enable generate the E-way bill and e-invoice from voucher series configuration.
 Step 6: You need to enable Generate E-way bill within e-invoice during voucher creation in the transport column.
 Step 7: Generate the E-way bill within the e-invoice successfully.

Why am I getting invalid tax code error during e-invoice generation?

If you are getting invalid tax rate error while generating e-invoice,check the below steps
Step 1 Check sale type if used in voucher,either it is selcted properly as tax applicability
Step 2 Check the item entred in voucher if tax category is tagged in it or not and to check tax category in item,use ALT+M to modify item and check
Step
Step 3 Check tax applied on item is for goods or services as in tax category either it is for goods or for services
Step 4 If tax is applied in bill sundry,check if it applied properly
Step 5 Check tax applied is coorect according type of transaction,interstate or intrastate
Step 6 Now again proceed to generate e-invoice by chceking possible errors

Can i cancel E-invoice of credit note e-invoice from BUSY?

Yes you can cancel e-invoice of credit note from BUSY please follow these steps:
Step 1: Go to transactions menu and open the credit note voucher from modify or list for which you want to cancel e-invoice
Step 2: After that press the shortcut key ALT+X to cancel the voucher after that click on yes button to cancel it
Step 3: Specify the narration if required then press enter after that it will ask you for cancel E-invoice on government portal so select it as Y
Step 4: Then specify the reason and remarks then click on ok button to proceed for a cancellation of e-invoice
Step 5: If you have exceed the limit of 24 hours you cannot cancel e-invoice

How to correct sync errors between BUSY and GSP portal for e-invoicing?

To correct error related to GSP while generating e-invoice :
Step 1: Go to Adminsitration Menu 
Step 2: Click on Configuation option 
Step 3: Then click on Feature and option 
Step 4: Then click on GST/Vat feature 
Step 5: Click on GSp configuration box and click on validate button if GSP id not validate then,
Step 6: Login E-invoice portal
Step 7: Go to Api user menu 
Step 8: Then click on list of gsp user and then freeze id by click on freeze option 
Step 9: Then Click on ADD new and create new GSp id of webtel and pinnacle 
Step 10: Then mention GSP user name and passowrd in GSp configuration field then save the configuration

What is the process to enable e-invoice integration with Anutex in BUSYGST?

For E-invoicing integration in BUSY Please follow below mention steps:-
 Step 1:- First Login E-way bill portal 
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
 After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration 
 Now you can create E-invoicing directly from BUSY

How can I validate GSP id for e-invoices in BUSY?

To Validate GSP id for E-invoice with BUSY software follow these steps:
 Step 1: Make sure you have configured GSP id from E-invoice portal such as webtel and pinnacle
 Step 2: Then open your company in BUSY 
 Step 3: Then go to administration menu
 Step 4: Then click on configuration button
 Step 5: Then click on features & Option button
 Step 6: Then click on GST/VAT button
 Step 7: Then enable E-invoice required as yes 
 Step 8: Then configure the from place,pincode from configuration
 Step 9: Then click on GSP configuration option and specify the id and password such as webtel,pinnacle etc 
 Step 10: Then click on validate button to validate it

What is the process to configure e-invoicing in BUSY?

For E-invoicing configration in BUSY Please follow below mention steps:-
 Step 1:- First Login E-way bill portal 
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
 After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration 
 Now you can create E-invoicing directly from BUSY

Why am i unable to see certain fields like UQC, pin code, in the E-invoice generation time in BUSY ? what can i do to resolve it ?

To view certain fields such as UQC and pin code during E-invoice generation in BUSY, follow these steps: 
 Step 1: Go to Administration. 
 Step 2: Click on Master. 
 Step 3: Select the Item Master in which you want to specify UQC, Pincode, and more. 
 Step 4: In Item Master, place your cursor on 'Unit name,' then use the Alt key along with 'M' to enter the UQC quantity name and save it successfully. 
 Step 5: In the Account Master, specify the Pincode and Station accordingly. 
 Important Note: If UQC needs to be mentioned during E-invoicing and you encounter an error, click on the UQC error and correct it accordingly

How can I generate an E-invoice if I am encountering an error stating that GSTIN is not enabled for E-invoicing?

If you are facing an error of To GSTIN is not enabled for E invoicing then follw the below steps:
Step 1: Open any browser, such as Chrome, then access the E-invoice site https://einvoice1.gst.gov.in/
Step 2: Click on the Registration option, then choose E-invoice enablement.
Step 3: Now, Specify the company GSTIN and captcha, then press the Ok tab.
Step 4: You will receive an OTP on your registered email id or mobile number; specify the OTP.
Step 5: Enter the annual turnover details with related financial year and sumit the data. Enter the annual turnover details with related financial year and submit the data. After the completion of the process, you will be able to generate E-invoices from BUSY.

Frequently AskedQuestions