Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
My BUSY sales invoice keeps getting rejected when generating an e-invoice. What could be the reasons?
While generating e-invoice there are some reasons mentioned below due to which your invoice gets rejected:
1: While generating E-invoice, kindly check all possible erros which BUSY provide you before generating E-invoice so that you can clear your all possbile errors, as in possible errors you have covered almost all the errors of E-invoice
2: Check your hsn code length. make sure that your hsn code lengh entered according to your turnover
3: Make sure you are using latest release of BUSY as new changes related GST will shown in new release of BUSY
4: Check and UQC of e-invoie in item unit
5: Station & pincode should be entered in party master.
6: Validate party GSTIN
How do I generate an e-invoice in BUSY without having all documents available?
To generate E invoice in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.
Further, No additional documents are required for generate E invoice.
What is a GSP and how do I get the credentials for e-invoicing in BUSY?
GSP is a Service which is used to generate E-invoice and Eway bill directly or automatically from BUSY. Please follow below mention steps for generate e-invoice from BUSY:-
Step 1:- Login Eway bill Portal
Step 2:- Registration
Step 3:- For GSP
Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd
Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature/option
Step 4:- GST/VAT
Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.
What could be the reason if an e-invoice is not generated in the BUSY software?
If e-invoice is not generated in the software there could be a several reasons of it:
1. Ensure that Internet connection is available in the system
2. Make sure you have configured the gsp id such as webtel and pinnacle in the gst/vat configuration
3. Make sure input transport details and generate e-invoice after saving option is enabled from voucher series configuration
4. Make sure gsp credentials are accurate that you have specified in gst/vat configuration
5. Make sure you have selected and specify all the required fields properly in voucher such as item name,hsn code and tax etc
6. If same issue persist wait for sometime as there is possibility e-invoice portal server is under maintainance
What is a GSP and how does it relate to generating e-invoices?
GSP is a Service which is used to generate E-invoice and Eway bill directly or automatically from BUSY. Please follow below mention steps for generate e-invoice from BUSY:-
Step 1:- Login Eway bill Portal
Step 2:- Registration
Step 3:- For GSP
Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd
Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature/option
Step 4:- GST/VAT
Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.
How can I delete or re-upload e-invoice JSON files if errors occur?
To delete or re-upload e-invoice JSON files if errors occur, you need to follow the below steps:
We cannot delete or re-upload e-invoice JSON files if the invoice is generated and uploaded on the portal. For this, if you want to delete or re-upload e-invoice JSON files, first you need to cancel the invoice, then you can generate the invoice on another invoice number because on the same invoice number, the invoice can't be generated.
or if e-invoice JSON files were only created, not uploaded, and generated in the portal, then you can delete or re-upload the JSON file by deleting the old file, and you can generate another JSON file for re-upload.
The transporter and station to place details are mandatory for e-invoices but not for credit notes. Why is this and how to enter the details properly?
The Transporter name is not mandatory for e-invoices in a sales invoice but Station name and Pincode is mandatory for E-Invoice. To enter the details properly then follow the steps.
Step 1. Go to Administration menu and click on Masters option.
Step 2. Then click on Account and now click on Modify button.
Step 3. Then select the account in which you want to update the station and pincode.
Step 4. After selection of account master then enter the sataion name and its pincode then click on save button to save the changes.
Step 5. Now it will pikc automatically from the account master in E-invoice of sale and credit Note.
Why am I not generating the e-invoice at the same document again its showing an error?what should i check?
If you are trying to generate an e-invoice with the same document number,so you cannot do it through the BUSY software,because as per the portal guidelines, you cannot generate a duplicate e-invoice with the same document number,The reason is this restriction is that an e-invoice has already been generated and uploaded to the portal with that Document number.Therefore, if you try to generate it again, the BUSY Software will show an error.You will need to generate the e-invoice with a different document number. After doing so, it will be generated successfully.
if you are facing still some issue,so you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.
I am getting an error saying "location field is required" when generating e-invoice. How do I resolve this?
Follow below steps to resolve the error of location field is required while generating e-invoice:
Step 1: Go in administratio and select configuration.
Step 2: Then click on feature/options.
Step 3: Under it go in GST/VAT.
Step 4: Then click on E-invoice required option.
Step 5: Mention station and pincode.
Step 6: Save the configuration.
Step 7: Then go in relevant party master,mention station and pincode in given option.
Step 8: Open desired voucher and define required details.
Step 9: Then in transport window there's an option to mention shipping station and pincode.
Step 10: Mention it and proceed for generation.
What is the purpose of the "Generate E-Way Bill within E-Invoice" option? Should I select Yes or No for this?
An E-Way Bill is a document required for the movement of goods worth more than a specified value within or between states in India. It is generated electronically and contains details of the goods being transported and an E-Invoice is an electronically generated invoice that businesses use to report sales to the GST system. It contains a unique Invoice Reference Number (IRN) generated by the Invoice Registration Portal (IRP).
The option "Generate E-Way Bill within E-Invoice" could indicate whether you want the system to automatically generate an E-Way Bill when an E-Invoice is created. This integration can streamline the process of documenting the movement of goods associated with the invoice.