Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

The server for e-invoice generation in BUSY is down. When will it be back up?

If one of the GSP servers provided by BUSY, such as Webtel Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited is down, you have the option to proceed with the other. To change the GSP server for E invoice in BUSY, follow these steps:
To change the GSP server for E invoice in BUSY, follow these steps:
Step 1: Go to Administration and then Configuration tab
Step 2: Click on Features and Options menu and Choose the GST/VAT Configuration option
Step 3: Choose the GSP configuration tab then change the GSP for e invoice and check by generate E invoice from BUSY.

What are the different reasons that can cause failure in e-invoice generation from the software?

Here are the reasons that can cause e-invoice generation failure in BUSY.
 1. When the invoice number starts with zero.
 2. If e-invoice settings are not configured in BUSY.
 3. When the Generate E-invoice after saving option is not enabled in voucher series configuration.
 4. When the station and pincode are not mentioned in the Account master.
 5. Ensure the correct and active GST number is specified in the Account master.
 6. Enable the 'Input Transport Details' option in Voucher Series Configuration.
 7. Ensure a proper internet connection.
 8. Consider all other valid reasons that can affect e-invoice generation.

I am unable to generate E-invoice. What steps should I follow to generate E-invoice?

To generate e invoice you can follow the steps. 
 Step 1. Ensure that the e invoice configuration in gst/vat tab is done 
 Step 2. The e invoice generation option is enabled from voucher series configuration. 
 Step 3. Now while saving voucher you will get the option to generate e invoice, press yes to it. 
 Step 4. You will get an window Select automatic 
 Step 5. Check available options 
 Step 6. Now press ok 
 Step 7. Check possible error and correct it. 
 Step 8. Now you can proceed to generate e invoice.

The system is slow and unresponsive when generating e-invoices. How can I fix this?

If your system is getting slow and unresponsive when generating e-invoices, check these steps.
 Step 1. Ensure that your internet connection is reliable and not experiencing any disruptions.
 Step 2. Make sure you are using the latest version of the BUSY software.
 Step 3. Clear your browsers cache and cookies.
 Step 4. Close any unnecessary applications running in the background.
 Step 5. Sometimes, slow performance may be related to the e-invoice service's server capacity or maintenance.
 Step 6. Exclude BUSYwin folder and BUSY21.exe from antivirus.
 Step 7. UAC should be down level.
 Step 8. Run BUSY as an administrator.

When I am getting errors about incorrect UQC or units, how can I identify which item is causing the error so I can correct it?

While generate E-invoice we can accurate the incorrect UQC or Units error by following given steps: 
 Step 1: Create voucher then click on Genarate E-invoice. 
 Step 2: Check given configuration and press"OK" 
 Step 3: Select "Check All Possible Error" window. 
 Step 4: Then select the invalid data which is showing on that window. 
 Step 5: Press "Enter" on it. 
 Step 6: Select the option for Update UQC (UNIT Quantity Code) for E-invoice. 
 Step 7: Mention the unit name for E-invoice portal as well and save it. 
 Step 8: Generate E-invoice succesfully.

How do I regenerate an e-invoice with corrections in BUSY and will it have the same invoice number?How do I cancel an e-invoice in BUSY?

You cannot edit the e invoice that you have generated from BUSY. The only option is to cancel it and create a new one. To cancel the e invoice, please follow these steps:
Step 1: Open the voucher that has the e invoice you want to cancel.
Step 2: Click on the cancel button or press Ctrl+X.
Step 3: Proceed with the e invoice cancellation and provide the reason for it.
Step 4: Now, Create a new voucher with a new number and generate the e invoice again. You cannot use the same voucher number for the e invoice that you have cancelled.

Why am I unable to generate a single e invoice with both GST exempt and GST inclusive items?

In BUSY,you can only generate an e invoice by selecting one sale type wether is Tax inclusive or exempt.if you are generatating an e invoice you can enter a bill with one sale type mentioned all the details enble e invoice reruired Y in transport window then generate check possible errors if any error is showing.
 there you can check and resolve it after that view and generate check details and generate it will be generated successfully.
 its still facing any issue in generating e invoice you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

I have two different user IDs set up in BUSY one for webtel and one for pinnacle. Is this recommended or should I consolidate to one ID?

In BUSY for generating E-way bill and E-invoice, it is recommended to maintain two IDs: Webtal Electrosoft Private Limited and Pinnacle Finserv Advisors Limited. This is because sometimes, due to pressure or any other reason, one ID may go down on server, which can make it impossible to generate both E-invoice or E-way bill. Therefore, if you maintain both IDs in the GSP configuration tab within BUSY, then if one ID is down, it will not prompt you for generating E-way bill or E-invoice.through another GSP ID, you can able to generate an E-invoice or E way bill.

Showing message e-invoice could not be generated reason- Error from IRP the legal name field is required.

In this case if we generate E-invoice by selecting an account to be shown by that value, which we have not defined. E.g. we are generating e-invoice by selecting the account alias in the account to be shown as field. And in the party master we have not defined alias. Then it will show the same error.
E-invoice could not be generate and show Error from IRP the legal name field is required follow the belo steps:
Step 1: Create sales invoice for generating e-invoice.
Step 2: While generating e- invoice select account to be shown by Name instead of alias.

How can I check and generate e invoices for which e invoice has not been generated?

To check and generate e invoices for which e invoice has not been generated, follow these steps:
Step 1: Go to the transaction menu and click on the GST Miscellaneous Utilities tab.
Step 2: Select the E invoice Management option and click on Generate and Print E-invoice, then choose the automatic option.
Step 3: Specify the voucher type and date range, then check the box to exclude voucher already having e invoice acknowledgement number.
Step 4: Click on Load List, then select the vouchers as required to generate the e invoice and press the shortcut key F2 to generate the e invoice.