Frequently Asked
Questions

Q: What should I do if one of my e-invoicing registration IDs is not working?

If E-invoice id is not working properly then create new Id or Change Password from E-way Bill portal. Please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then create new id password or change password in existing id. Step 5:- After creation of bill update same in Id Password in BUSY. Please follow below mention steps:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /option Step 4:- GST/VAT Step 5:- E-invoice required, Click on GSP configration enter ID password

Q: What troubleshooting can I do if automatic e invoice generation stops working suddenly?

If automatic e invoice generation is stop working in BUSY, you can try these troubleshooting steps: Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password. Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly. Step 3: In the Transport Details window the e invoice required option is Y. Step 4: Check the voucher configuration and see the option Generate E invoice after saving. It should be enable. Step 5: Make sure the internet connection is available. These are some common troubleshooting steps, further there might be more depending on the error message.

Q: Correct data errors in e-invoice in BUSY after generation. Edit process.

If you need to correct data after E-invoice generation, follow these steps: Step 1: Go to Transactions, click on Modify, and select the invoice you want to edit. Step 2: Edit your invoice, but note that it will not reflect in your E-invoice. Step 3: E-invoices cannot be edited. You can cancel the voucher with the E-invoice, then generate a new one with a different voucher number. Step 4: To cancel the E-invoice in BUSY, press ALT+X after opening the voucher. When prompted, confirm the cancellation of the E-invoice by pressing Y, and then proceed with the cancellation.

Q: Why am I unable to see the e-invoicing configuration options in BUSY?

"There could be several reasons why you are unable to see the e-invoicing configuration options in BUSY. Step 1: It is possible that the e-invoicing feature is not available in your version of BUSY Step 2 :Or it may not be enabled in your software settings. Step 3 : Another possibility is that you do not have the necessary permissions or access rights to view and configure e-invoicing options. Step 4 : It is recommended to check with the BUSY support team or refer to the software documentation for further assistance in resolving this issue."

Q: What information do I need to enter in BUSY to successfully generate IRN numbers for e-invoices?

For generation of IRN no. for E-invoicing in BUSY please follow below mention steps:- Step 1:- Login Eway bill Portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature/option Step 4:- GST/VAT Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.

Q: Can I delete or cancel an already generated e-invoice? What is the process?

You can cancel e invoice if already generated from BUSY and process to cancel it is given here 1.Open company in BUSY and go to transactions 2.Select voucher(invoice) and open the voucher 3.You can use shortcut to cancel voucher while open it by control plus X 4.Then to cancel vouhcer option will be displayed 5.If e invoice is already generated for voucher,then you can cancel e invoice too from BUSY and then voucher with reason 6.Now you can check voucher including e invoice will be cancelled from BUSY Note: E invoice can be cancelled from portal or BUSY within 24 hours of its generation

Q: Why am I facing issues generating invoices when all customer details like GST number, address etc. are accurate? What can cause this problem?

If all details are correct still facing issue in generate E-invoice Generation There can be gsp id related issue. Step 1:Open E way bill Portal on chrome or any browser. Step 2:Login E-way bill Portal goto Registration enter for GSP then sent otp click verify with otp and add new Webtel Electrosoft Private Limited and Pinnacle Finserv Adviosry Private Limited. Step 3: Open BUSY. Step 4:Click on Configuration. Step 5:Features/Options enter GST/VAT click on GSP configuration mention gsp id and password validate. Step 6:transaction open voucher in modify mode and proceed for E-invoice Generation.

Q: The E invoice I generated on the portal is not showing in the BUSY. What could be the reason for this discrepancy?

If you generted e invoice on Portal is not showing in BUSY,so you can follow given steps: Step 1:You will need to manually enter the e-invoice IRN and the acknowledgment date in the transporter details, Step 2:Go to the Transaction menu. Step 3:Click on sales and open that voucher in modify mode which you have generated e invoice on portal, Step 4:While saving invoice transporter window will appear, here you can mention E invoice Ack No. and E invoice Ack Date. Now,in BUSY,you will see the e-invoice generated for this bill.

Q: I made a large transaction but the system did not generate the E-invoice automatically. What should I do?

If E invoice is not generating automatically, you can check the below options: Step 1: Go to administration the configuration and select Features/options Step 2: Select GST/ VAT and check EInvoice and gsp configuration Step 3: Go to administration then configuration and select voucher series configurtion Step 4: Select voucher and series then click on voucher configuration Step 5: Check generate e waybill after saving should set to yes . Step 6: Check if E invoice required set yes in transport window of voucher . Step 7:When generating E-invoice check possible error and correct the errors mentioned in report the generate.

Q: What details should I have ready when reaching out for support for problems in e-invoice generation?

For Smooth running of E-invoice bill, please follow below mention steps:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature/option Step 4:- GST/VAT, Step 5:- Enable E-invoice required option and enter details of GSP Configration, enter GSP Id password which is generated from E-way bill portal Please follow below mention steps for generation of GSP Id and Password:- Step 1:- Login Eway bill Portal Step 2:- Registration Step 3:- For GSP Registration Step 4:- Verify OTP Step 5:- Add, GSP Id and Password by seleting GSP User Webtel Electrosoft Pvt Ltd

Find Solutions to Common Issues Related to taxation - e invoice generation

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License Management/Softlock/Hardlock

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UMS Related Issue (Dealer Query)

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

What should I do if one of my e-invoicing registration IDs is not working?

If E-invoice id is not working properly then create new Id or Change Password from E-way Bill portal. Please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then create new id password or change password in existing id. 
 Step 5:- After creation of bill update same in Id Password in BUSY. Please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, Click on GSP configration enter ID password

What troubleshooting can I do if automatic e invoice generation stops working suddenly?

If automatic e invoice generation is stop working in BUSY, you can try these troubleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly.
Step 3: In the Transport Details window the e invoice required option is Y.
Step 4: Check the voucher configuration and see the option Generate E invoice after saving. It should be enable.
Step 5: Make sure the internet connection is available.
These are some common troubleshooting steps, further there might be more depending on the error message.

Correct data errors in e-invoice in BUSY after generation. Edit process.

If you need to correct data after E-invoice generation, follow these steps:
 Step 1: Go to Transactions, click on Modify, and select the invoice you want to edit.
 Step 2: Edit your invoice, but note that it will not reflect in your E-invoice.
 Step 3: E-invoices cannot be edited. You can cancel the voucher with the E-invoice, then generate a new one with a different voucher number.
 Step 4: To cancel the E-invoice in BUSY, press ALT+X after opening the voucher. When prompted, confirm the cancellation of the E-invoice by pressing Y, and then proceed with the cancellation.

Why am I unable to see the e-invoicing configuration options in BUSY?

"There could be several reasons why you are unable to see the e-invoicing configuration options in BUSY. 
 Step 1: It is possible that the e-invoicing feature is not available in your version of BUSY 
 Step 2 :Or it may not be enabled in your software settings.
 Step 3 : Another possibility is that you do not have the necessary permissions or access rights to view and configure e-invoicing options.
 Step 4 : It is recommended to check with the BUSY support team or refer to the software documentation for further assistance in resolving this issue."

What information do I need to enter in BUSY to successfully generate IRN numbers for e-invoices?

For generation of IRN no. for E-invoicing in BUSY please follow below mention steps:-
 Step 1:- Login Eway bill Portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd
 Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.

Can I delete or cancel an already generated e-invoice? What is the process?

You can cancel e invoice if already generated from BUSY and process to cancel it is given here
1.Open company in BUSY and go to transactions
2.Select voucher(invoice) and open the voucher
3.You can use shortcut to cancel voucher while open it by control plus X
4.Then to cancel vouhcer option will be displayed
5.If e invoice is already generated for voucher,then you can cancel e invoice too from BUSY and then voucher with reason
6.Now you can check voucher including e invoice will be cancelled from BUSY
Note: E invoice can be cancelled from portal or BUSY within 24 hours of its generation

Why am I facing issues generating invoices when all customer details like GST number, address etc. are accurate? What can cause this problem?

If all details are correct still facing issue in generate E-invoice Generation There can be gsp id related issue. 
 Step 1:Open E way bill Portal on chrome or any browser.
 Step 2:Login E-way bill Portal goto Registration enter for GSP then sent otp click verify with otp and add new Webtel Electrosoft Private Limited and Pinnacle Finserv Adviosry Private Limited. 
 Step 3: Open BUSY.
 Step 4:Click on Configuration.
 Step 5:Features/Options enter GST/VAT click on GSP configuration mention gsp id and password validate. 
 Step 6:transaction open voucher in modify mode and proceed for E-invoice Generation.

The E invoice I generated on the portal is not showing in the BUSY. What could be the reason for this discrepancy?

If you generted e invoice on Portal is not showing in BUSY,so you can follow given steps: 
 Step 1:You will need to manually enter the e-invoice IRN and the acknowledgment date in the transporter details, 
 Step 2:Go to the Transaction menu. 
 Step 3:Click on sales and open that voucher in modify mode which you have generated e invoice on portal, 
 Step 4:While saving invoice transporter window will appear, here you can mention E invoice Ack No. and E invoice Ack Date. 
 Now,in BUSY,you will see the e-invoice generated for this bill.

I made a large transaction but the system did not generate the E-invoice automatically. What should I do?

If E invoice is not generating automatically, you can check the below options:
Step 1: Go to administration the configuration and select Features/options
Step 2: Select GST/ VAT and check EInvoice and gsp configuration 
Step 3: Go to administration then configuration and select voucher series configurtion 
Step 4: Select voucher and series then click on voucher configuration
Step 5: Check generate e waybill after saving should set to yes .
Step 6: Check if E invoice required set yes in transport window of voucher .
Step 7:When generating E-invoice check possible error and correct the errors mentioned in report the generate.

What details should I have ready when reaching out for support for problems in e-invoice generation?

For Smooth running of E-invoice bill, please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature/option
 Step 4:- GST/VAT, 
 Step 5:- Enable E-invoice required option and enter details of GSP Configration, enter GSP Id password which is generated from E-way bill portal 
 Please follow below mention steps for generation of GSP Id and Password:-
 Step 1:- Login Eway bill Portal
 Step 2:- Registration
 Step 3:- For GSP Registration
 Step 4:- Verify OTP 
 Step 5:- Add, GSP Id and Password by seleting GSP User Webtel Electrosoft Pvt Ltd

Frequently AskedQuestions