Frequently Asked
Questions

Q: The software is displaying no internet connection while generating e-invoice. How can I fix it?

If your software is displaying no internet connection while generation e-invoice bill, you can follow these steps to fix it: Step 1: Please check your internet connection or internet connected to your system and try restarting the software. Step 2: Make sure your antivirus is not restricted the internet to reaching BUSY server. Step 3: Ensure BUSY is allowed in windows firewall. Step 4: If issue persists , please contact customer support for further assistance.

Q: How do I select the Automatic option and choose Pinnacle in the GST Configuration menu?

To set pinnacle GSP Id for automatic generation of e invoices in BUSY, you need to follow these steps: Step 1: Open your company then go to Administration. Step 2: Select Configuration and click on Features / Options. Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that. Step 4: You can set pinnacle GSP for E way bill and E invoice then save changes.

Q: What is the purpose of the "Other Charges" section in BUSY? How do I use this to add things like freight charges?

If Add Other Charges Section See the Flowing Step Step : 1 Login the Company Step : 2 Go to Transactions Sales Modify Select Voucher Serise and voucher No Click on ok Step: 3 After Feeding All information like item price amount and gst click on Save Step: 4 Enable Einvoice Reqd. Step :5 In Einvoice IRN Generation Windows Step: 6 Enable Treat taxable Amt & Tax Amt as Invoice Value Click on Ok and Generate Einvoice

Q: I want to verify if e-invoicing has been done for all bills or not. What is the process to check this?

To verify whether the e-invoice has been generated for all bills, follow this process. Step 1. Go to Transactions and then click on GST Misc. utility. Step 2. Now click on E-way Bill and E-invoice Management then click on E-invoice audit report. Step 3. Now select the voucher series grop and define the period. Step 4. Here, you can verify whether the e-invoice has been generated for all the bills or not.

Q: I want to remove the e-invoice print prompt but don't want to impact e-invoice generation. How can this be done?

To Remove the E Invoice Print Pomt Withot Impacting E Invoice Generation Step :1 Go to Administration Configuration Voucher Series Configuration Select Series Step :2 Go to Voucher Configuration Option Disiable Generate EInvoice after Saveing Step :3 While need to Generate E Invoice in this Case Step : 4 Transactions GST Misc. Utilities E Way Bill & E Invoice Management Generate Print E Invoice Select data & Invoice & generate E Invoice

Q: What steps should I take to get the GST configuration API for e-invoicing and e-way bills in BUSY?

To get the GST configuration API for e-invoicing and e-way bills in BUSY, you need to : Step 1 : login to gst portal Step 2 : click on dashboard Step 3 : view profile Step 4 : manage API access" register and obtain the API credentials from the GST portal. Once you have the API credentials, you can configure them in the BUSY to enable e-invoicing and e-way bill generation.

Q: Ensuring IRN details display on e-invoice PDF and troubleshooting any issues in BUSY.

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

Q: Can you explain the features like e-invoicing and QR codes in BUSY?

Sure, I can explain the features of e-invoicing and QR codes in BUSY. Here are the steps: Step 1: E-invoicing is a process of generating and uploading invoices to the Invoice Registration Portal (IRP) for validation and authentication. Step 2: From BUSY you can create e invoice and generate the IRN no. and Ack no. Step 3: A QR code also generate along with e invoice which contains all the invoice details.

Q: How to find earlier generated e-invoices in BUSY after - days?

Follow below steps to find the generated e-invoices in BUSY after 2-3 days: Step 1: Go in transaction section. Step 2: In bottom select GST.misc utilites. Step 3: Then click on e-invoice management option. Step 4: Select e-invoice audit report option. Step 5: Then define the date period. Step 6: Check as it show the generated IRN number. Step 7: If you want to print the e-invoice can check on e-invoice portal.

Q: Can I generate e-invoice for BC transactions in BUSY?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

The software is displaying no internet connection while generating e-invoice. How can I fix it?

If your software is displaying no internet connection while generation e-invoice bill, you can follow these steps to fix it: 
Step 1: Please check your internet connection or internet connected to your system and try restarting the software.
Step 2: Make sure your antivirus is not restricted the internet to reaching BUSY server.
Step 3: Ensure BUSY is allowed in windows firewall.
Step 4: If issue persists , please contact customer support for further assistance.

How do I select the Automatic option and choose Pinnacle in the GST Configuration menu?

To set pinnacle GSP Id for automatic generation of e invoices in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that.
Step 4: You can set pinnacle GSP for E way bill and E invoice then save changes.

What is the purpose of the "Other Charges" section in BUSY? How do I use this to add things like freight charges?

If Add Other Charges Section See the Flowing Step
Step : 1 Login the Company
Step : 2 Go to Transactions Sales Modify Select Voucher Serise and voucher No Click on ok
Step: 3 After Feeding All information like item price amount and gst click on Save
Step: 4 Enable Einvoice Reqd.
Step :5 In Einvoice IRN Generation Windows 
Step: 6 Enable Treat taxable Amt & Tax Amt as Invoice Value Click on Ok and Generate Einvoice

I want to verify if e-invoicing has been done for all bills or not. What is the process to check this?

To verify whether the e-invoice has been generated for all bills, follow this process.
 Step 1. Go to Transactions and then click on GST Misc. utility.
 Step 2. Now click on E-way Bill and E-invoice Management then click on E-invoice audit report.
 Step 3. Now select the voucher series grop and define the period.
 Step 4. Here, you can verify whether the e-invoice has been generated for all the bills or not.

I want to remove the e-invoice print prompt but don't want to impact e-invoice generation. How can this be done?

To Remove the E Invoice Print Pomt Withot Impacting E Invoice Generation 
Step :1 Go to Administration Configuration Voucher Series Configuration Select Series
Step :2 Go to Voucher Configuration Option Disiable Generate EInvoice after Saveing 
Step :3 While need to Generate E Invoice in this Case 
Step : 4 Transactions GST Misc. Utilities E Way Bill & E Invoice Management Generate Print E Invoice Select data & Invoice & generate E Invoice

What steps should I take to get the GST configuration API for e-invoicing and e-way bills in BUSY?

To get the GST configuration API for e-invoicing and e-way bills in BUSY, you need to :
 Step 1 : login to gst portal
 Step 2 : click on dashboard
 Step 3 : view profile
 Step 4 : manage API access" 
 register and obtain the API credentials from the GST portal. Once you have the API credentials, you can configure them in the BUSY to enable e-invoicing and e-way bill generation.

Ensuring IRN details display on e-invoice PDF and troubleshooting any issues in BUSY.

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

Can you explain the features like e-invoicing and QR codes in BUSY?

Sure, I can explain the features of e-invoicing and QR codes in BUSY. Here are the steps:
 Step 1: E-invoicing is a process of generating and uploading invoices to the Invoice Registration Portal (IRP) for validation and authentication.
 Step 2: From BUSY you can create e invoice and generate the IRN no. and Ack no.
 Step 3: A QR code also generate along with e invoice which contains all the invoice details.

How to find earlier generated e-invoices in BUSY after - days?

Follow below steps to find the generated e-invoices in BUSY after 2-3 days:
 Step 1: Go in transaction section.
 Step 2: In bottom select GST.misc utilites.
 Step 3: Then click on e-invoice management option.
 Step 4: Select e-invoice audit report option.
 Step 5: Then define the date period.
 Step 6: Check as it show the generated IRN number.
 Step 7: If you want to print the e-invoice can check on e-invoice portal.

Can I generate e-invoice for BC transactions in BUSY?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

Frequently AskedQuestions