Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
What menu path should I take to access the e-invoice audit report?
For accessing the e invoice audit report follow below steps:
Step 1: Go to transactions menu and select Gst misc. utilities option.
Step 2: Then select eway bill and e invoice management option.
Step 3: Then click on e invoice audit report option to view it.
Why is the location/PIN code not getting populated automatically when creating e-invoices?
To automatically enter the location/PIN code in the Transport details window when creating e-invoices, follow the steps below:
Step 1: The station and Pincode are automatically retrieved from the Account master. However, if you want to change them, you can do so manually.
How can I get voucher numbers for cancelled e invoices in portal?
To get voucher numbers of cancelled e invoices on e invoice portal, you may need to login your e invoice portal and then your dashboard will show the cancelled e invoices. For more information you may need to consult with your CA or Accountant.
E invoice credit note after generated not show in reports.
Credit note e invoice not show in BUSY report
Guidelines:
1.Transaction than Gst mis utilities than Credit note e invoice
2.Party generated e invoice from portal and that time generate bill in BUSY backend issue but e invoice show on portal generated.
while generating E-invoice showing error for certificate date error
If showing certificate date error while generating E invoice then follow the steps
1 go to administration menu and click on configuration
2 Click on feature option and select GST VAT option
3 Click on GSP configuration and change default gsp for einvoice generation
My e-invoice generation failed. What could be the reasons?
If your E-invoice gneration is failed, some possible reason include:
1. There may be internet connectivity issue
2. Problem in E-invoice configuration settings
3. Incorrect or incomplete information provided in voucher
4. Problem with server vender Id and Password
5. Details should be properly metioned in party master
What options will I get after saving vouchers for generating e-invoices in BUSY?
If you have enabled the e invoice feature in BUSY, you will see a pop-up window asking you if you want to generate an e invoice when you save a voucher. You can select yes to generate the e invoice and print it.
What should I do if I am getting errors while generating e-invoices?
If getting errors while generating E-way bill check the details of pincode and distance. Update UQC of item or Check the transaporter id. after correcting all then check.
If still any issue please contact our support Helpline No. i.e. 8282828282, Or 011-40964096
How do I check if E-Invoicing is enabled for my GST number?
For enable e-invoice on gst number please follow these steps:
1. open e-invoice portl
2. Go in registration
3. Then Go in e-invoice enablement
4. Mention gst no. and captcha
5. Mention turnover and enable e-invoice for gst
Where can I modify a generated invoice in BUSY?
We Cannot modify a generated E Invoice.
As per government rules Once E invoice Genereted it cannot be modify.
If you want to change you need to cancel e invoice then create with new Document no Because Same Document no portal doesnot accept.