Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
How do I link my BUSY with the e-invoice portal?What is the process for canceling an e-invoice in BUSY?
To link BUSY with E invoice portal for automatic generation of E invoice, you need to follow these steps:
Step 1: Log in to the e-invoice portal with your credentials.
Step 2: From the main menu, select API registration. Click on the ‘Create API User’ tab under User Credentials in the API registration menu.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP.
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E invoice Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.
To cancel an e invoice in BUSY, you can follow these steps:
Step 1: Open the voucher of which e invoice you want to cancel.
Step 2: Click on cancel button or press Ctrl+X shortcut.
Step 3: Specify the reason and remarks for e invoice cancellation.
I am unable to configure BUSY for e-invoicing as per new GST norms. Can you help?
To configure E-invoice from BUSY as per GST norms, follow these steps:
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features and Options.
Step 3: Click on GST/VAT, then enable the E-invoice requirement and specify the 'from' place and PIN code.
Step 4: Log in to the E-invoice portal, then click on API registration.
Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully.
Step 7: Go to Configuration, then click on Voucher Series Configuration.
Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.
Step 9: Go to Configuration, then click on Invoice / Document Printing Standard.
Step 10: Select Sales Invoice and enable Print E-Invoice QR Code, E-Invoice IRN, and Acknowledgment No.
Important Note: As per GST norms, E-invoice QR Code, IRN, and Acknowledgment No should be included in the invoice.
I need help with e-invoice configuration in BUSY. What do I need to do?
If you want to configure for automatic generation of E-way bill & E-invoice from BUSY, you can follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called "E-Way Bill / E-Invoice Required.
Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.
Step 5: Go back to Administration and click on configuration.
Step 6: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate eway bill and e invoice, such as sale, purchase, etc. Then, select the voucher series and click on Voucher Configuration.
Step 7: Here, you will see options of Input Transport Details, Generate "E-Way Bill / E-Invoice After Saving" , set Y to enable that. Now your BUSY is ready to generate E-Invoice & E-Way Bill Automatically.
What credentials do I need to enter in BUSY to connect to WebTel and Pinnacle for automated invoicing?
To connect to WebTel and Pinnacle for automated invoicing in BUSY software, you need the following credentials.
Step 1. Log in to the Eway Bill Government Portal at https.//ewaybillgst.gov.in/Login.aspx.
Step 2. Enter your login credentials and click on the login button to access the portal.
Step 3. Click on the GSP Registration button, which is located on the left side panel of the portal.
Step 4. Click on the GET OTP button, and you will receive an OTP on your registered mobile number and email.
Step 5. Enter the OTP and click on the verify button to proceed to the next process.
Step 6. In the next window, you will have three options. Add New, Freeze Account and Change Password.
Step 7. Click on the Add New option to create the GSP.
Step 8. Choose the GSP name as Webtel Electrosoft Pvt Ltd.
Step 9. Specify a 3-character username and a 12 to 15-character password with special characters.
Step 10. Click on the Save button to save the credentials, and repeat the same process for another GSP registration, such as Pinnacle Finserv Advisors Pvt Ltd.
These both credentails you need to enter in BUSY GST VAT configuration.
What credentials are needed to link BUSY with the GST e-invoicing system?
To connect to WebTel and Pinnacle for automated invoicing in BUSY software, you need the following credentials.
Step 1. Log in to the Eway Bill Government Portal at https.//ewaybillgst.gov.in/Login.aspx.
Step 2. Enter your login credentials and click on the login button to access the portal.
Step 3. Click on the GSP Registration button, which is located on the left side panel of the portal.
Step 4. Click on the GET OTP button, and you will receive an OTP on your registered mobile number and email.
Step 5. Enter the OTP and click on the verify button to proceed to the next process.
Step 6. In the next window, you will have three options. Add New, Freeze Account and Change Password.
Step 7. Click on the Add New option to create the GSP.
Step 8. Choose the GSP name as Webtel Electrosoft Pvt Ltd.
Step 9. Specify a 3-character username and a 12 to 15-character password with special characters.
Step 10. Click on the Save button to save the credentials, and repeat the same process for another GSP registration, such as Pinnacle Finserv Advisors Pvt Ltd.
These both credentails you need to enter in BUSY GST VAT configuration.
I'm unable to login to the e-invoice portal, can you help?How do I generate an e-way bill in BUSY?
If you facing difficulties logging into the E invoice portal, please ensure to check your internet connectivity, verify your portal login credentials, and if there are any technical issues on the portal, try logging in again after some time.
To generate E way Bill in BUSY, follow the below steps:
Step 1: Go to transaction then select the required voucher type like sales , purchase etc.
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice, click on YES to generate E Way Bill and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E way option
Step 8: Cross verify the details appear in window and generate E way.
What are the steps to be followed to generate the E-invoice directly from BUSY?
If you want to create the e-invoice directly from BUSY you need to create the gsp credentials from the ewaybill or e invoice portal then follow these steps:
Step 1: Open your company in BUSY then Go to Administration menu and then click on Configuration tab
Step 2: Click on Features and Options button and Choose the GST/VAT Configuration option
Step 3: Now, Enable the E invoice feature then click on configuration tab
Step 4: Next,Mention From place and pin code of company in Configuration and then save it then specify the GSP server username and password in GSP configuration
Step 5: Validate the both GSP Credentials and save the configuration.
Step 6: Now again Go to administration then click on configuration
Step 7: Click on voucher series configuration and select the voucher type such as sale,sale return etc
Step 8: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side..
Step 9: Select Y for Generate E invoice after saving and also enable input transport details option and save the changes
Step 10: Now open the voucher such as sale from transactions menu and you can generate the e invoice directly from BUSY.
I haven't registered for e-invoicing yet. What should I do to activate it in BUSY?
To activate E-invoice generation from BUSY, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal
Step 2: Then, select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 3: Go to Administration and click on configuration.
Step 4: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
Step 5: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E-Invoice After Saving, set Y to enable that.
Now your BUSY is ready to generate E-Invoice Automatically.
Enabling E-Invoice generation in BUSY?
If you want to configure for automatic generation of E-invoice from BUSY, you can follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.
Step 5: Go back to Administration and click on configuration.
Step 6: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc. Then, select the voucher series and click on Voucher Configuration.
Step 7: Here, you will see options of Input Transport Details, "Generate E-Invoice After Saving" , set Y to enable that.
Now your BUSY is ready to generate E-Invoice Automatically.
Why am I unable to generate e invoices and keep getting errors?
If you are unable to generate e invoices and keep getting errors, you can check these things:
Step 1:You can check in party master location,pincode,Address is correctly mention or not.
Step 2:GSTIN number should be correct or validate and check.
Step 3:If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
Step 4:HSN code should be Numeric and as per Aggregate Anual Turnover.
Step 5:Sales Voucher Number cannot be start with zero.
Step 6:Sales Voucher Number cannot be more than 16 characters.
Step 7:UQC always mention in unit master.
Step 8:In Transport window should mention location and pincode.
Step 9:If the invoice is bill to ship to then Check in billing shipping window details.
if still showing errors then you can check GSP ID'S in GST/VAT validate or not, if there is not working thne create GSP again from eway bill portal then check,
if still facing issue then may be the reason is portal or gsp server issue, in that case you can wait for some time,when server issue resolve you can generate again it
will be generated.
