Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Some invoices show successful e-invoice generation but others fail from the same upload file. What causes this inconsistent result?
The inconsistent result in e-invoice generation from the same upload file could be due to errors or discrepancies in the invoice data. It is important to ensure that all invoice details are accurate and match the required format for successful e-invoice generation.
I do not have pin codes for all delivery places. How can I generate invoice without this information?
Place and pincode are mandatory for generating E-way BIll/E-Invoice. Please enter the station and pincode in the party/account master or in the transport window.
If you do not have a pincode, please search for it and entering a pincode is mandatory.
Invoices are failing with "bill to party location should be minimum characters" error. What master data should I check and update to resolve this issue?
While Generate E invoice if Error Come Minimum 3 characters See Flowing Step
Step :1 in Sale Bill Screen go to party tab and press alt+m
Step:2 in Party Master Windows fillup party full address station and pin code and click on Save
Why am I unable to see the full address details for an invoice I have generated? Is there a way to view the complete address?
There are some scenario due to which full address details no reflect of an invoice
1: Address is not properly mention in master.
2: You have removed special character while generating an invoice.
For further can share your concern on support@busy.in
Is it necessary to enter the vehicle number in the transporter window while making an e invoice in BUSY?
No, it is not necessary to enter the vehicle number in the transport details window while making an e invoice in BUSY. It is mandatory to enter vehicle number while generating an e way bill if the transporter's ID not available.
Do I need to have a GSTIN to generate e-invoices?How do recipients receive and view the e-invoices?
Yes, Supplier must be registered on GSP portal and have an active GSTIN to generate E invoices.
Supplier can share Invoice with E invoice QR code and e invoice details. This allow the recipient to view and check the e invoice details.
Why can't I modify a previously generated GST invoice in BUSY, and what should I do?
There is no such provision in BUSY to modify previously generated e-invoice,As the e-invoice portal does not allow for amendment of e-invoices either. A taxpayer will either have to issue a debit note or modify/cancel such e-invoice on the GST portal.
Are there any icons or notifications I should be looking out for when generating an e-invoice?
Yes, there are notifications to look out for when generating an e-invoice in . The BUSY will prompt you with a notification asking if you want to generate an e-invoice, and there will be an option to select yes or no.
Is there any way to manually e-invoice generation in BUSY when the automatic process is failing?
Yes, if your automatic process is failing then you can proceed with the JSON option of BUSY or you can share the error with us which is appearing while you generate the e-invoice automatically so, that we can assist you accordingly.
Is there a limit on number of items allowed in an e-invoice on the portal?
Yes, there is a limit on maximum number of items per e-invoice which is 1000 but, It is advisable to consult with your CA (Chartered Accountant) to know the specific consequences regarding e-way bill or you can read e-way bill guidelines.