Frequently Asked Questions

If you want to configure e-invoicing but do not have a GSTIN yet, you will need to first register for a GSTIN. Once you have obtained your GSTIN, you can proceed with the configuration of e-invoicing in your accounting software.

As per government rule e-Invoices must be generated within a notified e invoice generation time limit of 30 days from the invoice date, further can contact on portal helpline as they will better to guide you about the timit limit

To resolve the problem with Pinnacle, you can try the following steps:
Step 1. Clear the browser cache and cookies.
Step 2. Make sure you have the correct login credentials for Pinnacle.
Step 3. Check your internet connection to ensure it is stable.

To check status of generated E-Invoice bill:
Step 1 : Visit E-Invoice bill portal, login with credentials
Step 2 : Go to E-Invoice bill section
Step 3 : Search
Step 4 : Enter E-Invoice bill number
Step 5 : GO 
Step 6 : View status

GSTIN number is mandatory for generating E-invoice. E-invoice can only be generated for B2B parties you cannot generate it for B2C. Therefore, please ensure that you enter the correct GSTIN in the Party/Account Master, and then generate the E-invoice.

You do not need to restart your system before generating an e-invoice. You can generate your e-invoice at any time if you have the configurations set up in BUSY. BUSY always generates e-invoices perfectly according to the government template.

If you Created Einvoice All Other fields are populated but the distance field remain blank in BUSY:
 1.Transport Details is Not Mandatory for Einvoice.Thats the reason Distance field is Hidden or Blanked.
 2.Transport Details is Mandatory for E-way bill.

To receive training on generating E invoices in BUSY, you can contact your local channel partner or reach out to our customer support helpline . Further, there is no provision available in BUSY for modifying the E invoice form.

When an e-invoice cannot be generated and error message show PIN code not existing follow the below steps:
Step :1
Verify the PIN code Entered: Check the PIncode Details from the transporter window is matched with the Party master “pin-code” field.

E invoices cannot be generated using the same document number even after canceling the invoice with an E invoice. To proceed, you need to create a fresh voucher with a different document number and then generate the E invoice.