Frequently Asked
Questions

Q: Do I need to have a GSTIN to generate e-invoices?How do recipients receive and view the e-invoices?

Yes, Supplier must be registered on GSP portal and have an active GSTIN to generate E invoices. Supplier can share Invoice with E invoice QR code and e invoice details. This allow the recipient to view and check the e invoice details.

Q: Why can't I modify a previously generated GST invoice in BUSY, and what should I do?

There is no such provision in BUSY to modify previously generated e-invoice,As the e-invoice portal does not allow for amendment of e-invoices either. A taxpayer will either have to issue a debit note or modify/cancel such e-invoice on the GST portal.

Q: Are there any icons or notifications I should be looking out for when generating an e-invoice?

Yes, there are notifications to look out for when generating an e-invoice in . The BUSY will prompt you with a notification asking if you want to generate an e-invoice, and there will be an option to select yes or no.

Q: Is there any way to manually e-invoice generation in BUSY when the automatic process is failing?

Yes, if your automatic process is failing then you can proceed with the JSON option of BUSY or you can share the error with us which is appearing while you generate the e-invoice automatically so, that we can assist you accordingly.

Q: Is there a limit on number of items allowed in an e-invoice on the portal?

Yes, there is a limit on maximum number of items per e-invoice which is 1000 but, It is advisable to consult with your CA (Chartered Accountant) to know the specific consequences regarding e-way bill or you can read e-way bill guidelines.

Q: I forgot my API password for e-invoicing integration. How can I reset or change it?

To reset or change your API password for e-invoicing integration, you will need to contact the customer support of the e-invoicing platform or software you are using. They will guide you through the process of resetting or changing your API password.

Q: Is e-invoicing mandatory on BUSY now? What is the last date to enable it?

As per the government guidelines e-invoicing is mandatory for a businesses with a turnover above 5 crores. This requirement came into effect from 1st August 2023 To confirm the last date to enable it you can contact to the E-invoice portal support

Q: There seem to be some issues when copy-pasting or using auto-fill for the shipping address. Can you suggest the right way to enter addresses to avoid errors?

To avoid errors when entering a shipping address in BUSY, you can follow these guidelines. 1. Specify the address in the Account master. 2. The address specified in the account master will be shown automatically in the billing/shipping details window.

Q: The Place and PIN code fields are mandatory for generating e-invoice in BUSY. How can I enter this information if I don't have the PIN code?

Place and pincode are mandatory for generating E-Invoice. Please enter the station and pincode in the party/account master or in the transport window. If you do not have a pincode, please search for it and entering a pincode is mandatory.

Q: What is the process to add my new GSP login credentials in BUSY after updating to the latest version?

For updation of GSP credentials in BUSY please follow below mention steps:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /Option Step 4:- GST/VAT Step 5:- GSP Configration enter the new GSP Id and password and then save

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Do I need to have a GSTIN to generate e-invoices?How do recipients receive and view the e-invoices?

Yes, Supplier must be registered on GSP portal and have an active GSTIN to generate E invoices.
Supplier can share Invoice with E invoice QR code and e invoice details. This allow the recipient to view and check the e invoice details.

Why can't I modify a previously generated GST invoice in BUSY, and what should I do?

There is no such provision in BUSY to modify previously generated e-invoice,As the e-invoice portal does not allow for amendment of e-invoices either. A taxpayer will either have to issue a debit note or modify/cancel such e-invoice on the GST portal.

Are there any icons or notifications I should be looking out for when generating an e-invoice?

Yes, there are notifications to look out for when generating an e-invoice in . The BUSY will prompt you with a notification asking if you want to generate an e-invoice, and there will be an option to select yes or no.

Is there any way to manually e-invoice generation in BUSY when the automatic process is failing?

Yes, if your automatic process is failing then you can proceed with the JSON option of BUSY or you can share the error with us which is appearing while you generate the e-invoice automatically so, that we can assist you accordingly.

Is there a limit on number of items allowed in an e-invoice on the portal?

Yes, there is a limit on maximum number of items per e-invoice which is 1000 but, It is advisable to consult with your CA (Chartered Accountant) to know the specific consequences regarding e-way bill or you can read e-way bill guidelines.

I forgot my API password for e-invoicing integration. How can I reset or change it?

To reset or change your API password for e-invoicing integration, you will need to contact the customer support of the e-invoicing platform or software you are using. They will guide you through the process of resetting or changing your API password.

Is e-invoicing mandatory on BUSY now? What is the last date to enable it?

As per the government guidelines e-invoicing is mandatory for a businesses with a turnover above 5 crores. This requirement came into effect from 1st August 2023
To confirm the last date to enable it you can contact to the E-invoice portal support

There seem to be some issues when copy-pasting or using auto-fill for the shipping address. Can you suggest the right way to enter addresses to avoid errors?

To avoid errors when entering a shipping address in BUSY, you can follow these guidelines.
 1. Specify the address in the Account master.
 2. The address specified in the account master will be shown automatically in the billing/shipping details window.

The Place and PIN code fields are mandatory for generating e-invoice in BUSY. How can I enter this information if I don't have the PIN code?

Place and pincode are mandatory for generating E-Invoice. Please enter the station and pincode in the party/account master or in the transport window.
 If you do not have a pincode, please search for it and entering a pincode is mandatory.

What is the process to add my new GSP login credentials in BUSY after updating to the latest version?

For updation of GSP credentials in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- GSP Configration enter the new GSP Id and password and then save

Frequently AskedQuestions