Frequently Asked Questions

Yes, Supplier must be registered on GSP portal and have an active GSTIN to generate E invoices.
Supplier can share Invoice with E invoice QR code and e invoice details. This allow the recipient to view and check the e invoice details.

There is no such provision in BUSY to modify previously generated e-invoice,As the e-invoice portal does not allow for amendment of e-invoices either. A taxpayer will either have to issue a debit note or modify/cancel such e-invoice on the GST portal.

Yes, there are notifications to look out for when generating an e-invoice in . The BUSY will prompt you with a notification asking if you want to generate an e-invoice, and there will be an option to select yes or no. 

Yes, if your automatic process is failing then you can proceed with the JSON option of BUSY or you can share the error with us which is appearing while you generate the e-invoice automatically so, that we can assist you accordingly.

Yes, there is a limit on maximum number of items per e-invoice which is 1000 but, It is advisable to consult with your CA (Chartered Accountant) to know the specific consequences regarding e-way bill or you can read e-way bill guidelines.

To reset or change your API password for e-invoicing integration, you will need to contact the customer support of the e-invoicing platform or software you are using. They will guide you through the process of resetting or changing your API password.

As per the government guidelines e-invoicing is mandatory for a businesses with a turnover above 5 crores. This requirement came into effect from 1st August 2023
To confirm the last date to enable it you can contact to the E-invoice portal support

To avoid errors when entering a shipping address in BUSY, you can follow these guidelines.
 1. Specify the address in the Account master.
 2. The address specified in the account master will be shown automatically in the billing/shipping details window.

Place and pincode are mandatory for generating E-Invoice. Please enter the station and pincode in the party/account master or in the transport window.
 If you do not have a pincode, please search for it and entering a pincode is mandatory.

For updation of GSP credentials in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- GSP Configration enter the new GSP Id and password and then save