Frequently Asked
Questions

Q: I forgot my API password for e-invoicing integration. How can I reset or change it?

To reset or change your API password for e-invoicing integration, you will need to contact the customer support of the e-invoicing platform or software you are using. They will guide you through the process of resetting or changing your API password.

Q: Is e-invoicing mandatory on BUSY now? What is the last date to enable it?

As per the government guidelines e-invoicing is mandatory for a businesses with a turnover above 5 crores. This requirement came into effect from 1st August 2023 To confirm the last date to enable it you can contact to the E-invoice portal support

Q: How to link my GSTIN for e-invoicing compliance?

In BUSY, you can generate E invoicing automatically after configuring it. However, there is no provision available to link GSTIN for E invoicing. For assistance, you can contact the GST portal helpdesk or seek guidance from a CA or tax professional.

Q: How to fix IRP loaction related Error?

While generating an invoice, if you get an error IRP location error See the following steps: Step 1: Open Bill ModiFinancial Year Mode Step 2: Go to the Trasport Menu Step 3: Fill Station and Pincode Step 4: Now Generate an Invoice Issue Will Solve

Q: My e-invoices have incorrect business address in BUSY, how can I change it?

To change the incorrect Business address from E-invoice in BUSY follow the below mentioned Steps: Step 1: Cancel the generated E-invoice we cannot modify E-invoice Step 2: Go to party master and update the address Step 3: Create a new voucher and generate E-invoice

Q: Where can I get details of cancelled e invoices in the portal?

To check cancelled e invoices on e invoice portal, you may need to login your e invoice portal and then your dashboard will show the cancelled e invoices. For more information you may need to consult with your CA or Accountant.

Q: What is Part A and Part B in BUSY for e-invoices?

There is no provision for Part A and Part B for E invoices. However, the e way bill is divided into two parts: Part A and Part B. Part A contains the products information, while Part B contains the vehicle number.

Q: Generate e-invoice with prior date in BUSY. Allowed? Time limit?

As per government rule e-Invoices must be generated within a notified e invoice generation time limit of 30 days from the invoice date, further can contact on portal helpline as they will better to guide you about the timit limit

Q: How do I resolve the problem I'm having with Pinnacle?

To resolve the problem with Pinnacle, you can try the following steps: Step 1. Clear the browser cache and cookies. Step 2. Make sure you have the correct login credentials for Pinnacle. Step 3. Check your internet connection to ensure it is stable.

Q: How can I check the status of generated E-Invoices?

To check status of generated E-Invoice bill: Step 1 : Visit E-Invoice bill portal, login with credentials Step 2 : Go to E-Invoice bill section Step 3 : Search Step 4 : Enter E-Invoice bill number Step 5 : GO Step 6 : View status

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Dealer Complaint/Issues

I forgot my API password for e-invoicing integration. How can I reset or change it?

To reset or change your API password for e-invoicing integration, you will need to contact the customer support of the e-invoicing platform or software you are using. They will guide you through the process of resetting or changing your API password.

Is e-invoicing mandatory on BUSY now? What is the last date to enable it?

As per the government guidelines e-invoicing is mandatory for a businesses with a turnover above 5 crores. This requirement came into effect from 1st August 2023
To confirm the last date to enable it you can contact to the E-invoice portal support

How to link my GSTIN for e-invoicing compliance?

In BUSY, you can generate E invoicing automatically after configuring it. However, there is no provision available to link GSTIN for E invoicing. For assistance, you can contact the GST portal helpdesk or seek guidance from a CA or tax professional.

How to fix IRP loaction related Error?

While generating an invoice, if you get an error IRP location error See the following steps:
Step 1: Open Bill ModiFinancial Year Mode
Step 2: Go to the Trasport Menu
Step 3: Fill Station and Pincode
Step 4: Now Generate an Invoice Issue Will Solve

My e-invoices have incorrect business address in BUSY, how can I change it?

To change the incorrect Business address from E-invoice in BUSY follow the below mentioned Steps:
Step 1: Cancel the generated E-invoice we cannot modify E-invoice
Step 2: Go to party master and update the address
Step 3: Create a new voucher and generate E-invoice

Where can I get details of cancelled e invoices in the portal?

To check cancelled e invoices on e invoice portal, you may need to login your e invoice portal and then your dashboard will show the cancelled e invoices. For more information you may need to consult with your CA or Accountant.

What is Part A and Part B in BUSY for e-invoices?

There is no provision for Part A and Part B for E invoices. However, the e way bill is divided into two parts: Part A and Part B. Part A contains the products information, while Part B contains the vehicle number.

Generate e-invoice with prior date in BUSY. Allowed? Time limit?

As per government rule e-Invoices must be generated within a notified e invoice generation time limit of 30 days from the invoice date, further can contact on portal helpline as they will better to guide you about the timit limit

How do I resolve the problem I'm having with Pinnacle?

To resolve the problem with Pinnacle, you can try the following steps:
Step 1. Clear the browser cache and cookies.
Step 2. Make sure you have the correct login credentials for Pinnacle.
Step 3. Check your internet connection to ensure it is stable.

How can I check the status of generated E-Invoices?

To check status of generated E-Invoice bill:
Step 1 : Visit E-Invoice bill portal, login with credentials
Step 2 : Go to E-Invoice bill section
Step 3 : Search
Step 4 : Enter E-Invoice bill number
Step 5 : GO 
Step 6 : View status

Frequently AskedQuestions