Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I get an error that says "Eway bill could not be generated". How to fix this?
If E waybill is not generating, you can check the below options:
Step 1: Go to administration the configuration and select Features/options
Step 2: Select GST/ VAT and check Ewaybill and gsp configuration
Step 3:When generating E-waybill check possible error and correct the errors mentioned in report the generate.
The eway bill totals/amounts are incorrect. What could be the reason and how to correct it?
Eway bill are generated with the same amount which you had mentioned in your voucher. So in order to correct this you have to check the transaction amount, item entries and correct it accordingly.
Further you have to generate new invoice and cancel the earlier eway bill generated.
Why is the wrong company name appearing in my e-way bills?
If your company name appears on the e way bill is as the same you have mentioned in the BUSY. So if it is showing wrong then you need to correct it by going to Edit company menu.
Note: Take backup of your data before making any changes.
Where do I validate my WebTel and Pinnacle IDs in BUSY?
To validate webtel and pinnacle GSP id in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on the GSP Configuration and can validate the GSP IDs.
How do I setup automatic distance calculation for e-way bills?
To setup automatic distance calculation for e-way bills you need to follow some steps:
Step 1: Open your voucher and during the saving process transport window would be prompted
Step 2: Now enter distance as Zero it will calculate distance automatically for E-Way Bill as per entered pincode.
What if vehicle changes during transit after generating e-way bill?
If the vehicle changes during transit after generating the e-way bill, you can update the vehicle details in the e-way bill., follow steps:
Step 1 : Click on transactions
Step 2 : Select sale voucher
Step 3 : CLick on modify
Step 4 : Open voucher and update the vehicle details
Can I automate reconciliation between invoices and e-way bills?
Yes you can check the report to check that E-way billl generated or not.
To check this report follow the below mentioned Steps
Step 1: Go to Transaction menu
Step 2: Click on GST Misc. Utilities
Step 3: Click on Eway bill management
Step 4: Click on Generate or Prit E-way bill
Why am I unable to access the invoice portal?
If you are unable to Access to the e invoice portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-invoice portal for assistance, because we can only guide you in matters related to your BUSY.
How soon after invoice generation do I need to create the e-way bill?
There is no such time period specified by eway bill portal for generating eway bill after creating invoice. So you have to self assess according to when you are going to dispatch your goods to counter party then you have to generate eway bill respectively in BUSY.
How do I access the dispatch details and shipment address section in BUSY?
To access the dispatch details and shipment address section in BUSY , you need to select the 'Bill From & Dispatch From' option in the Transaction Type while generating the e-way bill. This will allow you to enter the required details for the dispatch and shipment address.