Frequently Asked Questions

To validate webtel and pinnacle GSP id in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on the GSP Configuration and can validate the GSP IDs.

To setup automatic distance calculation for e-way bills you need to follow some steps:
Step 1: Open your voucher and during the saving process transport window would be prompted 
Step 2: Now enter distance as Zero it will calculate distance automatically for E-Way Bill as per entered pincode.

If the vehicle changes during transit after generating the e-way bill, you can update the vehicle details in the e-way bill., follow steps:
Step 1 : Click on transactions
Step 2 : Select sale voucher
Step 3 : CLick on modify
Step 4 : Open voucher and update the vehicle details

Yes you can check the report to check that E-way billl generated or not.
To check this report follow the below mentioned Steps
Step 1: Go to Transaction menu
Step 2: Click on GST Misc. Utilities
Step 3: Click on Eway bill management
Step 4: Click on Generate or Prit E-way bill

If you are unable to Access to the e invoice portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-invoice portal for assistance, because we can only guide you in matters related to your BUSY.

Yes, If the stock transfer meet the E way bill condition then you need to generate E way bill for stock tranfer between own firm and warehouse.
In BUSY, you cannot apply taxes in stock transfer voucher but you can display deemed tax in E way Bill.

In the BUSY, invoices can only be generated for B2B (business to business) transactions, not for B2C (business to consumer) transactions. If you need to generate an invoice for B2C transactions, you will need to use a different system or method outside of the BUSY software.

It is possible that the e-invoice may have been generated through the portal without being generated directly from the BUSY software, which is why the option to cancel the e-invoice is not showing,so in that case you need cancel e invoice from portal not from BUSY.

E-invoice feature enabled in certain conditions measuer, kindly measuer under those conditions below : 
 Step1 : A GST registered persons turnover of previous financial exceeded Rs.20 crore. 
 Step2 : Starting August 1, businesses within turnover of Rs 5 crore or more, mandatorily for e-invoicing.

If the GSTIN number seems correct but you are getting error while generating eway bill you need to verify yours and customer GSTIN number that it s active or suspended on gst portal and eway bill portal.
Also you have to verify the Transporter GSTIN if mentioned.