Frequently Asked Questions

To validate webtel and pinnacle GSP id in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on the GSP Configuration and can validate the GSP IDs.

To setup automatic distance calculation for e-way bills you need to follow some steps:
Step 1: Open your voucher and during the saving process transport window would be prompted 
Step 2: Now enter distance as Zero it will calculate distance automatically for E-Way Bill as per entered pincode.

If the vehicle changes during transit after generating the e-way bill, you can update the vehicle details in the e-way bill., follow steps:
Step 1 : Click on transactions
Step 2 : Select sale voucher
Step 3 : CLick on modify
Step 4 : Open voucher and update the vehicle details

Yes you can check the report to check that E-way billl generated or not.
To check this report follow the below mentioned Steps
Step 1: Go to Transaction menu
Step 2: Click on GST Misc. Utilities
Step 3: Click on Eway bill management
Step 4: Click on Generate or Prit E-way bill

If you are unable to Access to the e invoice portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-invoice portal for assistance, because we can only guide you in matters related to your BUSY.

Yes, there is compatibility issue in generating E-way bill of service tax items there are two conditions : 
1. When in voucher there are only service items you cannot generate E-way bill 
2. When There are service and goods both items you can generate E-way bill

The Unit shows incorrect information at the time of e-invoice generation. Follow these steps: 
 Step 1: Go to Administration, select Masters, then click on Units, and finally, click on Modify. 
 Step 2: Select the unit and set your UQC for E-invoice for this unit.

Please specify the error you are facing while generating E-way bill
There are some common points you need to follow while generating e-way bill:
1. Internet connectivity should be stable 
2. E-way bill and GSP configuration should be proper
3. Station and pincode should be mentioned in party master

If your e-way bill has expired before delivery, you will need to generate a new e-way bill with the updated details and validity period. Make sure to enter the correct information and ensure that the new e-way bill is valid for the duration of the delivery.

For Modify Buyer and place of supply you need to open your Invoice in modify mode: 
 Step 1: Click on Party then select party which is your buyer. 
 Step 2: Click on Billing Shipping Details mention details of Address place of supply and save.