Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Unable to generate invoice due to errors related to HSN code digits in BUSY. Correct configuration?
If unable to generate invoice due to errors related to HSN code digits in BUSY,you need to validate HSN code for this you need follow below steps:
Option 1: Validate HSN Codes for Multiple Items
Go to Transactions.
Select GST Misc. Utilities.
Choose Validate HSN Online.
Click on Validate HSN Code for Multiple HSN Code.
Select all items or specific items you want to validate.
Click Load Data to load the item list.
Check the items you've loaded.
Click Validate Online.
Review the validation status for E-way bill portal, E-invoice portal, and GST portal, along with descriptions.
Option 2: Validate HSN Codes for Individual Items
Go to Administration.
Under Masters, select Item.
Choose Modify and select the item you want to validate.
Look for the HSN Validate option.
Click on it to validate the HSN code for the selected item.
Ensure that for turnovers above 5 crore, you use a 6-digit HSN code.
These steps will help you validate HSN codes in BUSY and you will generate invoice without errors.
Why does the E-Way bill generation fail due to authentication issues?
There could be various reasons behind authentication failures while generating an E-Way bill:
If the E-Way bill generation fail and error message show related to authentication follow the below steps:
Solution 1:
Step :1 Incorrect login credentials: Providing incorrect or outdated login credentials, such as username or password, can lead to authentication failures.Create new GSP USER ID from e-way bill portal. To create a GSP login e-way portal click on registration→ Select for GSP mention OTP and Verify. In BUSY GSP to be created for Webtel electrosoft Private Limited and Pinnacle Finserv Advisor Private Limited,
Step :2 Mention GSP credentials in e-way bill configuration(Administration→ Configuration→ Features and option→ GST/VAT)
Solution 2:
Technical issues: Temporary issues, server problems, or network connectivity issues can disrupt the authentication process, leading to failed attempts.Attempt to generate the E-Way bill again after making the necessary alteration of GSP Services or if it is temporary issue from portal it will auto correct after some time.
Note : If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.
Why am I unable to select my GSP ID in BUSY? How do I configure the default GSP?
To configure gsp in BUSY you can follow the steps.
Step 1. Open BUSY software
Step 2. Open Company
Step 3. Go to administration menu click
Step 4. Configuration click
Step 5. Features or options click
Step 6. Gst/Vat click
Step 7. Enable e invoice
Step 8. Fill place and pincode
Step 9. Click on configuration
Step 10. Fill gsp user id and password
To create gsp user id you can follow the steps.
Step 1. Login e way portal.
Step 2. In registration click
Step 3. Click on gsp
Step 4. Then sent otp and verify it to proceed
Step 5. Select add new
Step 6. Select webtel electrosoft private limited or pinnacle finserv advisors private limited you can create both gsp id.
Step 7. After selecting id fill suffix then create password.
Step 8. Save configuration.
Your gsp user id has been created.
Step 9. Now you can fill gsp user id and password in BUSY Software.
Step 10. Then save the configuration.
How do I generate an e-way bill in BUSY?How do I change my BUSY username and password?
To generate an E way bill from BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 5: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.
To change Username and Password in BUSY, you can follow these steps:
Step 1: Open your company with Super / Admin user.
Step 2: Go to the Administration tab.
Step 3: Select on Users option and click on the Modify button.
Step 4: Select the user of which you want to change username and password.
Step 5: Change the username and password and save changes.
Please make sure to take backup of your data before deleting process.
How to generate an e-way bill for goods exchanged as part of an exhibition or trade fair?
To generate an E-way bill for goods exchanges as part of an exhibition or trade fair, you need to create material issue to party voucher by follow the below process:
1.You need to create Material issue to party voucher by follow these steps:
Step 1: Go to transaction then select Material issue to party voucher type
Step 2: Then click on Add option and create the invoice with required details and Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number.
Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 5: Then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way option
Step 9: Cross verify the details appear in window and generate E way.
Troubleshooting GSP credential issues during e-invoicing setup in BUSY. What to check?
To troubleshoot the GSP credential issue during E invoicing You should follow the steps
Step1 Go to administration menu and click to configuration
Step2 click on feature options then click to GST VAT option
Step3 Click on GSP configuration and check the user ID and password provided
in each gsp is getting validating or not if not validating then
Step4 go to ewaybill portal and click on registration then click to for GSP
Step5 verify OTP and click to freeze option
Step6 Select the gsp which not validating in BUSY and then click to freeze
Step7 then click on add and select new GSP as webtel electrosoft pvt ltd or
pinnacle advisor finserv pvt ltd
Step8 fill a three digit prefix and create a password within 15 digit in which
upper case lower case numeric and special chaaracter should be mention then reenter password and add
Step9 copy the new User id of specific GSP and paste it in BUSY GSP configuration user ID on the specific GSP user id option and paste the new password manually over there then validate and press ok then save
Steps to successfully generate e-invoice in BUSY.
follow the step to Generate Einvoice from BUSY Software
Step 1: Go to Transaction sale then click on Add
Step 2: in sale Voucher Windows select voucher serise bill date sale type and party name
Step 3: in Voucher Body details select item Quantity rate amount and apply tax
Step 4: after input all item detailes click on save
Step 5: now you can see Transport Details Windows input party Station to Place and pin Code
Step 6: now Enable the option Einvoice Reqd
Step 7: after Enable the option popup come Do you want to generate E-Invoice click on Yes then click on Automatic
Step 8: Now you can see Automatic Einvoice IRN Generation Windows see the otion if requried enable then click on ok
Step 9: now you can see two option one is Check possible errors and View and generate einvoice
Step 10: fast Click on Check possiable error option if any invalid entries found remove the error and press ESC
Step 11: Now Click on View and generate einvoice Tab after check all details then click Generate Einvoice tab for Einvoice Generation
I want to generate multiple e-invoices for different parties using BUSY. How can I do this?
follow the step to Generate Einvoice from BUSY Software
Step 1: Go to Transaction sale then click on Add
Step 2: in sale Voucher Windows select voucher serise bill date sale type and party name
Step 3: in Voucher Body details select item Quantity rate amount and apply tax
Step 4: after input all item detailes click on save
Step 5: now you can see Transport Details Windows input party Station to Place and pin Code
Step 6: now Enable the option Einvoice Reqd
Step 7: after Enable the option popup come Do you want to generate E-Invoice click on Yes then click on Automatic
Step 8: Now you can see Automatic Einvoice IRN Generation Windows see the otion if requried enable then click on ok
Step 9: now you can see two option one is Check possible errors and View and generate einvoice
Step 10: fast Click on Check possiable error option if any invalid entries found remove the error and press ESC
Step 11: Now Click on View and generate einvoice Tab after check all details then click Generate Einvoice tab for Einvoice Generation
Is there a way to update a generated E-way bill without cancelling it?What is the process of cancelling an E-way bill and generating it again?
Yes, there a way to update a generated E-way bill without cancelling it
You can enter return voucher for it and generate e-way bill of a voucher and then enter new voucher with all modification and generate e-way bill of a voucher .
Please follow the process for cancelling and re-generating an E-way bill from BUSY:
Step 1 : Open a voucher of which you want to cancel an E-way bill
Step 2 : You have press ctrl+x on voucher then do want to cancel a voucher window will appear you have to press Yes, basically you have to cancel whole voucher then only you can cancel an e-way bill from BUSY
Step 3 : You have to select the reason for cancelling an e-way bill same as portal
Step 4 : Open a same voucher again and press again ctrl+x on it to re-active the cancelled voucher
Step 5 : Then you have to enter whole voucher again with correct details and then you can generate e-way bill.
or you can canecel an e-waybill direct from E-way bill portal if you want to cancel onliy e-way bill not a voucher.
Can I generate an E-Way bill for goods transported between bonded warehouses or other customs facilities?How do I generate an E-Way bill in BUSY?
Yes,E-waybill is generated for movement of goods from one place to another,either it is interstate or intrastate transactions depending upon appilicablity of e-waybill provsions and to generate
Note:For more information regarding e-waybill provisions,you can contact portal or your tax professional
To generate E-waybill feature in BUSY without error you can follow below steps :
Step 1: Go to E-waybill portal then create gsp id from the portal
Step 2: Then open your BUSY then Go to administration tab then click on configuration option
Step 3: Then click on features & option then click on GST/VAT option
Step 4: Then enable E-WAYBILL required option and set gsp id and config then save it
Step 5: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it"
Step 6: Ensure that your machine is connected with the internet and BUSY is excluded from the firewall and antivirus
Step 7: Make sure ewaybill required option is yes in transport window and all the details such as hsn codes,gst number,address,location and other fields etc should be correct
Step 8: Always check possible errors before proceeding for the e-waybill generation
