Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Do I need to generate e-way bill if I'm getting sales returns from customer?
The e way bill can be raised either by the customer returning the goods or the supplier and if the transaction fulfil all the E way Bill condidition then E way bill must be generated.
I am entering wrong pincode and E-Bill distance is incorrect. What should I do?
If you are entering the wrong pincode and the E-Bill distance is incorrect, you should correct the pincode to the accurate one. This will help ensure that the distance calculation for the E-Bill is accurate.
How do I correct an error in a generated E way bill on BUSY?
You cannot correct any error in generated E way bill in BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.
How do I add/update billing and shipping addresses for e-way bills?
To add/update billing and shipping addresses for e-way bills in BUSY, you can enter the details in the billing/shipping details section during invoice creation. This will automatically update the shipping address in the e-way bill.
I need help troubleshooting why my e-waybills are not validating properly.
If your E-waybill gsp id is not validating make sure your system is connected to the internet and the gsp id and password you have specify its incorrect so rectify both issues and then check
How can I retrieve the E-Way bill number generated in BUSY?
To check E way bill number go to:
Step 1 : Click on transaction
Step 2 : GST misc utilities
Step 3 : E-way bill management
Step 4 : E-way bill details
Step 5 : Check E-way bill number
I am unable to see certain fields or options when filling the e-Invoicing registration form. Why is this?
IF you are filling form of e invoiceing registration on portal,so regarding this you can contact to you tax comsultant or CA,because Portal is third party tool,We can only provide information related to BUSY software.
I am unable to generate eway bill reports in BUSY. How can I resolve issues with reports?
You can check Eway bill report from BUSY as follows:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill Management.
Step 4 : Then choose report according & then check.
How do I retrieve my login credentials for the E-Waybill portal if I have forgotten them?
To retrieve your login credentials for the E-Waybill portal if you have forgotten them, you can use the "Forget Password" option on the portal. This will allow you to reset and retrieve your login credentials.
How to update or correct E-Way Bill and E-Invoice details after generation in BUSY?The vehicle number has changed after generating the e-way bill. How do I update it now?
In BUSY, once an E-way bill or E-invoice has been generated, it cannot be modified. While you have the option to update the vehicle number in a generated E-way bill from the E-way Bill portal.