Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How can I generate an E-Way bill for goods transported to or from a warehouse or storage facility?
To generate E-Way bill:
Step 1 : Login to E-Way bill portal
Step 2 : Generate New E-Way bill
Step 3 : Enter transaction details
Step 4 : Vehicle details
Step 5 : Submit and generate E-Way bill
Can I get a refund or return order from the supplier if I want to delete a voucher post E-Way bill in BUSY?
No you cannot get a refund from the supplier if you delete a voucher after the e-way bill because you have deleted the voucher but it is still on the portal and active
Who do I contact if I am still facing issues with correcting my E-Way bill invoice number after following the standard steps?
To get help related to e way bill issue in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
What are the different GSP credentials that can be created to configure E way bills in BUSY, and from which portal?
BUSY supports E-way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.
Why am I unable to select the right tax category while generating an e-invoice, and how can I fix it?
You need to select the tax category in item master.
Then the tax will calculated in voucher after entering the item.
Then in e invoice window the tax will show automatically.
Is there an alternative to e-way bills for long voucher numbers?
No, there is no alternative to e-way bills for long voucher numbers as according to govt.rules you can use max. length of voucher number is 16th, further you can contact to your CA
What is the process for logging in to E waybill portal?
To log in to the E-Waybill portal , follow the steps below:
Step 1: Open browser on your system then go to ewaybillgst.gov.in
Step 2: Click on login then mention username and password and login
What is a GSP and which GSPs does BUSY use?
A GSP is a service provider that connects your business to the E-Waybill portal for generating e-invoices and e-way bills. BUSY supports multiple GSPs, such as webtal and Pinnacle, for E-Way bill generation.
Is a separate e-way bill required for each state?
If your goods are going to delivered in multiple states then you need to generate a separate E-waybill for each of those states as E-waybill contains documents details for the transportation of goods
How do I check the distance order for E-Way bill generation?
You can update the distance based on the source and target pincode when you generate an E way bill in BUSY. Just click on the Check Distance option in the transport window.